Flight Attendants Hate Working Alaska 787s, Complain Of "Impossible" Service

Ben. Problems in the US airlines don’t seem to be an issue on international airlines ? Seriously?
I have flown TAP and LOT in economy long haul. Their service is much simplified and basic .
They work with the same bare minimum flight attendants , but they work from one single cart in each aisle. That is the meal cart and the drinks offered is whatever they can fit on top of that cart. So they do meal and drinks simultaneously from the same cart , and the serve your beverage on a glass of the size of a mouth washer cup with a single ice cube o no ice at all in the case of LOT.
You won’t see the crew again until landing service. They make it clear that you can visit them in the galleys shall you need something . So don’t come and say it is the same it isn’t .
If you want to go to Middle East airlines , they staff their planes with 14 crew members . So there’s that .

9 or 10 FAs served on the A330-200 BOS-HNL with 260 ECY seats, the longest nonstop in Domestic service. Albeit before some of the amenities served on international 787-9 trips.

Every time I fly the old HA 330 from LAX to OGG the last two rows in the centre of the aft cabin are blocked off with curtains so the staff can rest. Someone is always snoozing in their little plane fort. And that flight is only 5 hours long.

Hawaiian FAs are very friendly, but they don’t like to work hard.

Sweeties, staffing levels are contractual. Shut up and do your job.

Ben, I am still struggling with the new and improved site and there is no other way to reach out. I have to log off and in with EACH article. I am checking the "remember me" box.,
PLEASE fix this. Thanks
Brad over in St. Pete

Hm...I know a number of HA FAs. I don't think they fly these routes, but should ask them what they've heard from their coworkers.

How does flight attendant profit sharing work ? When the company stock goes down does it get deducted from their paychecks?

Alaska is a mess. Completely out grown SEA. Half of my flights require a stand wait. Couple this with frustrated FAs and a mediocre product and you get a good plan for a future implosion.

I flew ICN - SEA in business in March and found the service splendid and filled with the spirit of Aloha. Then again, the business class cabin evidently is not what this grievance is about.

I just did SEA-LHR-SEA in economy. On the red-eye going to LHR it was a Dinner, 2 rounds of water, and Breakfast. Coming back it was Snack/drinks, Dinner, Cookies 4 hours after dinner, and a sandwich 90 mins before landing. I guess that's a lot for them idk.

My spouse and I flew the flight business level from London to Seattle in July, and were pleasantly surprised. Even though we paid lots of miles, the food and service were excellent—better than expected.
Hope they can work out these problems.

I just completed FCO-SEA on AS 4 days ago in J. Absolutely splendid.

I spoke at length both before the flight and during the flight with the Lead FA along with several of the crew serving Business class and none of them, ever, at any point, seemed overwhelmed in the slightest. The closest comment (from the Lead FA and in comparison to legacy HA service) was about the quantity of food being served. The lead FA indicated it was "A LOT" of food. I shared my feedback with him with regard to my experience on AA, BA, EK, etc, but the only criticism I would have is give the passenger a choice of appetizer, don't serve both. But that's J.

I didn't experience Econ which it seems where the complaint focuses. I read the complaint, but didn't see that level of detail so @Ben, I'm not sure where you saw the detail that it was Econ focused.

That said, the quantity of food based on the menu was no more and no less than what BA is serving in long haul J. As a 30-year flyer with AS, I had gut reservations about how the soft product would compare to those of other Int'l Transatlantic carriers given AS's transition to Int'l Longhaul. I was genuinely - and pleasantly - surprised at the service.

The lead FA (legacy HA) seemed hesitant about how things were integrating while a couple of the other (younger) FAs seemed genuinely excited. There was a palpable feeling of either entitlement or certainly a chip on one's shoulder from the Lead FA. Others have used the word 'lazy', and while I didn't visually see enough to use the same, I heard it in the Lead FA's tone, eye rolls, body language, etc. When I align the complaint with comments heard in my discussions, it sounds like legacy HA flights might have had lighter workloads and might have a bit more to do now. But certainly NOT more than BA who ROUTINELY understaffs their flights.

Still, I'm not in the business of JCBA's so will stop there. Just another data point. And my apologies to one prevalent poster, but data doesn't lie, and having worked in it for the past 4 years you cannot 'spin' or 'twist' to fit one's narrative or argument, unless you OMIT it.

"Premium" perks? Pouring wine from bottles, presenting pre-ordered meals, & emptying premixed cocktails into a glass of ice is hardly like working in Singapore Suites. There's a change that benefits pax instead of them, so cue the complaining about how awful things are. Cabin crews do work hard, but Alaska pays them quite well for their time and they have lifestyle perks that many other hourly-rate workers can only dream of.

(@jeremy, @howie, etc. I donno why there's a duplicate comment by me here; feel free to delete my second one, if you wish.)

I’d be curious what specific service elements are most challenging?

What are the 10 +/- service elements that FAs on the 789 are excepted to deliver in the main cabin?

Example
- Meals x 2
- Beverages x 2
- Status Recognition