Alaska Sent Me A Post-Flight Survey... For An Aer Lingus Flight?

I hope Alaska asks me about the value of my redeemed points on a partner airline. It ain't great. 215,000!!!! Atmos points for one-way DOH-SEA-PDX in Q-Suites for the 14.5hr segment. Plus another 20,000 in economy for a positioning flight. Hopefully, some saver seats pop up in the next 10 months.

I've been receiving these regularly ever since they announced their international expansion. I've been responding with an eye towards guiding them on how to develop their long haul flights.

Is there a OMAAT review of LH A380 business class? Couldn't find it by google search, and nothing can be founding using the blog's native search or reviews tab.

Ben can learn something from the FrequentMiler website as they have a search feature that actually works.

I've gotten them at least going back two years... probably 50% of the time that I redeem AS miles for AA flights. I usually use it to rail on how AA sucks, most AA employees don't understand AS is a partner (or that AS elites get upgrades), etc.

That makes me wonder…

Ben, Rico’s comment made me think of something - you don’t have to disclose, obviously, but if you’re willing, how did you rate the value? (I’m sure you disclosed in the review or pre-trip post what you paid.)

I’m curious if asked, or if it would have asked a follow-up question if you rated the value poorly, maybe with a selection of check boxes at different points values or with a data entry box. After all it’s one thing to collect data on the perceived value but it would be even more interesting if they actually asked what the passenger would perceive as a good value.

As you said, these surveys are valuable if the data leads to positive changes. Obviously everyone would love to pay 17 points for a RTW itinerary in an assortment of the world’s best first class products, but it’s interesting nonetheless to see a carrier actually asking what people think of what they paid.

I received the same survey for a Qantas flight that wasn't even a redemption, just that I credited the points to Mileage Plan (before the rebranding). I think it is a good way to get feedback on partners and I try and take the time to complete it.

To what end?

They are likely asking you to see if the partnership is worth keeping. Alaska has some of the best customer service in the industry, and they probably want to partner with other strong brands that uphold the same level of standards.

I had this a few times before. Last month I flew RC on an AF codeshare and got a post-flight survey from AF asking me about my experience. I believe this is pretty common, airlines want to know how well do partners perform and how do customers perceive them.

@ NedsKid -- Interesting that I've never received them, despite constantly redeeming on AA!

@ Nate -- Sorry about the search function issues, it's something I'm super annoyed by as well, and am trying to figure out a solution to. That being said, in this case it's simply because I haven't reviewed the A380 business class. It's the same seat you'll find on most non-Allegris jets, like this one:
https://onemileatatime.com/lufthansa-a350-business-class-review/

@ Timtamtrak -- I rated it as "very good." 45K points for a one-way transatlantic award in business class is tough to beat! The page after that asked why I rated it the way that I did, so I imagine that would be the same regardless of what one rates it. But I'm also curious if there would've been an extra set of questions if I said I had flown on a oneworld partner.

@ Ant -- Realistically, more redemption partners are always a good thing, regardless of the quality of the airline, at least if you ask me. After all, air travel is primarily about getting between two points, and we could all use more award availability!

@ Samo -- I had to look up the airline code RC. Well done on stumping me!

Agree on the value, and I wonder the same. Thanks for replying!

Thanks for posting this, @Ben.

Now, I am curious if I will get 2 surveys about upcoming redemption flights, one on Icelandair and the other on Aer Lingus. As part of that trip, I also have ine paid segment in Aer Lingus but credited to AS. Will I get a 3rd survey, all of them sent by AS? Will there also be a survey from Aer Lingus or Icelandair? It's starting to sound like a lot of work!

Agree fully. These are not idle questions...Alaska CS knows what they are doing!