At the moment, KLM seems to be struggling with operating its Amsterdam to Miami route reliably, and I blame Nigeria. Is this just a streak of bad luck, or what is going on?
Continue reading: Why Is KLM’s Miami Flight So Unreliable?
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I think it’s a coincidence with Lagos. I feel it’s a commercial decision, but not because of light loads. My guess is that it’s a crew positioning issue where there isn’t a legal crew in MIA to fly the plane back to AMS and so they cancel the flight entirely.
It could be poor crew scheduling on AF’s part to not deadhead a new crew since the one presumably in MIA timed out with the last cancellation. These less-than-daily flights can compound issues quickly if the operations and crew planning teams aren’t in sync.
I dont think Lagos has anything to do about it.
How did they propose reaccommodating Ford? Did they propose a solution?
Probably just lightly booked flights and they were able to re-accommodate pax easily.
I had the same issues in early December with KL623 ATL-AMS-XXX where the AMS-ATL inbound for our outbound was cancelled 4 days in a row. Ended up moving to a more reliable AF flight.
Wel do the math -- EU261 Compensation EQUALS (# of PAX TIMES $650) == CANCEL! OR FLY!
@ Mark -- Sorry, maybe I wasn't clear, or maybe I'm not understanding what you're saying. But with both the February 11 and February 13 MIA-AMS flights being canceled, wouldn't there be an extra KLM crew sitting in Miami, waiting to return?
There would be but it depends on the work rules for their maximum time on a trip. Most contracts don’t allow for unlimited time sitting in a hotel, so presumably the crew would not be able to fly a plane after X amount of days away from home (even though a hotel room to yourself is probably more restful than a crashpad). Others here are more familiar with the US side of the rules than myself and can correct me if I’m wrong here.
@ Ben -- Hah, I used to think this was a major factor for European airlines, but I get the sense that not many people actually know to request this, and they end up paying that to just a small fraction of passengers. On top of that, you have passengers connecting to outside the EU, plus those accommodated on other flights that arrive at their final destination within four hours.
Is some other plane on a route more crucial to KLM's network having mechanical issues and then the plane assigned to Miami getting reassigned because the Miami flight is considered less important?
For what it's worth, their IAD flight (also operated by A330 aircraft) tends to have quite a few cancellations in winter (granted, it's operating 6x weekly, not 3x) as well. I suspect KL gives a little less love to their non-SkyTeam NA destinations in winter season and re-deploys the plane where needed based on maintenance or crew issues with the understanding that any affected passengers can be (likely easily) rebooked on either of AF's two daily flights (for both IAD and MIA). Unfortunate because it gives the impression of a poorly run operation to non-AvGeeks, when KL is usually known for its reliability in my opinion. Though the past few years have definitely seen some struggle (then again, who hasn't).
Lol just a normal day for Canadians flying Air Canada, they have the worst on time performance in North America .
I guess KLM just puts the passengers on a flight to Paris.
Lol Lucky wait till a Nigerian media picks this up, they may accuse you of lots of things
Lagos may not have anything to do it. It could be a case of high correlation and not causation - that is, flights from Lagos on those days correlate to the real reason that the Miami flights get canceled.
How is this a bad thing ? Won't they rebook him on the AF flight ? Far better hard product than KLM A330.
FWIW, I never see any flying blue award flights starting out of MIA on KLM. Tons of AF, never klm
I was supposed to fly AMS-MIA last Sunday on KL627. The cancellation email said it was cancelled due to mechanical issues. Got rerouted on AF.
There seems to be an internal list of low-priority destinations that KL/AF is willing to send older jets to (see the last two NEV4 AF 77Ws F-GSQD and F-GSQE that have not been retrofitted). These appear to be sent regularly to certain African destinations like Lagos, Dakar, and Kinshasa, also NA destinations Boston, Montreal, Miami, and finally some smattering of Asian destinations too.
Maybe they are gambling on lesser customer complaints from inferior and dated hard products from these outstations, and because these are older jets assigned to these routes, they are more prone to cancel due to MX/unprofitability?
Well, this is very interesting.
I do wonder what is going on? Especially since this is not a daily flight. We do see a lot of cancelations out of Europe during the winter months, but usually to places like JFK where there are multiple daily flights....or is this built in. They sell the service, but know there are cancelations.
It would be interesting to see where the planes scheduled for the alternative cities went.
Not a great look to accuse Nigeria of being responsible, even as a joke. Now if something was taking place in LOS to make the flight non-op out of AMS, then you would be on to something. Otherwise, prepare for comments.
As noted elsewhere causation and correlation. The plane could just happen to come from Lagos on the days that Miami has the smallest load for example?
I’m guessing you’re connecting to air Kenya to Nairobi. Or I hope so. My wife and I had a lovely flight on them in 2018. Ord to ams on klm then air Kenya to Nairobi. Great food. Old school biz seats with huge leg room (and little privacy). Got amazing sleep.
But then again my guess is based on being swayed by own experience rather than evidence 🙂
Hi I work for Nigerian government as politician. This issue is quite simple. Our president one time went to Miami for spring break and he was not pleased with his experience. He issued a decree that all flights from the state of Nigeria shall not continue onto Miami. Sometimes passengers will be placed in the cargo compartment and then are forgotten upon arrival in Amsterdam, and he wanted to ensure that they will not continue onto Miami. Hope this clears things up.
My theory is that when mechanical issues force planes out of service (even if on other routes), they just cancel the MIA flight and use that aircraft on the other service.
Miami isn't a premium or focus destination for KLM. It's only served during the winter (unlike most transatlantic routes, especially out of a city as big as Miami), and it's only 3x weekly. Presumably, they only fly it because they have spare aircraft. However, when another aircraft goes out of service, they just use the one assigned to MIA. Otherwise, Air France has 2x daily flights (as others have noted), or they could just fly the pax to ATL or JFK (or any Delta hub) and rebook them on DL to MIA. This isn't that easy for KLM's other destinations.
About 3 years ago, I lived in Atlanta and I remember KLM's daily flight was often cancelled during certain weeks. It was newly operated by a 787-10 at the time. I assume that was the same reason as this, as pax can be rebooked on many flights on Delta.
Ben, why didn’t you cover the Aluminati angle? You know, just to make sure you’ve explored all logical options.
They are crafty at finding ways of avoiding compensation payments. I had family on an IAD - AMS flight that was cancelled, but KLM were happy to reroute them via Togo (Lome) AND Gabon (Libreville) on some combination of Ethiopian Airlines and some tiny West African carrier to minimise their compensation obligations because of the corridor around bringing forward departures and delaying final arrival.
I expect this is it.
MIA is the first destination to be cancelled due to low importance.
And flights to LOS (where the maintenance is not the best) are the most likely to cause a maintenance problem.
That the actual airframe scheduled to LOS is the one also scheduled to MIA is then a way of minimising the overall disruption.
Presumably you mean Kenya Airlines, rather than Air Kenya? They are not the same…
@Mark - You are absolutely correct. EASA regulations would require a 36 hour rest period (with 2 local nights) in a 7 day period, so counterintuitively a crewmember could be legal to fly today but not legal to fly tomorrow with additional rest depending on their duties in the preceding 6 days.
@SR - you joke, but that is actually the case with Chicago, not Miami. President Tinubu consented to a $460,000 civil forfeiture of funds suspected to be the proceeds of drug trafficking in 1993 under an order by the United State District Court for the Northern District of Illinois.
MIA is simply not a priority for AFKL so they choose to cancel this rotation whenever they don't have enough planes for the westbound bank of flights.
Cancelling MIA isn't a big deal, it's not a business-heavy (or anything-heavy to be honest) route and there's a lot of alternatives to rebook pax on. On the other hand, if they were to cancel Curacao or Aruba, that's gonna generate a lot of headache and even more duty of care cost, since alternatives are almost non-existent and very complicated (especially since many pax won't have ESTA on these essentially domestic flights and thus won't be able to be rerouted via the US).
Looking at what routes they send the planes originally scheduled for MIA instead makes the reason pretty obvious.
I don’t know if there is a link with Nigeria but the Miami connection has historically always been an issue for KLM. I think they just don’t manage to fill that plane? Already back in time, 20+ years ago, they let Martinair operate that route and often cancelled?
Just adding that the Sin Marten and Aruba flights are afaik subsidized by the government of the Netherlands - so they might have more incentive (beside the operational woes of cancelling these flights) to prefer these.
I suspect this flight mainly exists to support the flower export/cargo market. Miami is the largest flower import markets in US. If KLM has to choose between a few passengers and flowers going to Miami or a flight full of revenue passengers going to SXM, the SXM flight will win. might be an interesting research project/future blog post.
The 9:25PM flight out of JFK was cancelled on November 11th, 12th, and 13th despite different planes being assigned the route. Yes, this is the latest KLM flight with 2 or 3 departing everyday before it but 3 cancellations in a row is strange.
According to KLM's own flight status page, those flights are being canceled for technical reasons, in their words: "This flight has been cancelled because of a technical reason." Without exception this is the reasoning they give.
I was supposed on that flight. The cancelled it by email at 00:37, departure was planned at 10:25. They booked me with the same departure time to Heathrow Londen with a lay over of 5 hours. Then Virgin Atlantic to Miami. Perfect airline, much better than KLM! Travelled business so we spend some time in Virgin's Clubhouse.
The good thing about the cancellation is the refund of 1200 euro cash i claimed and flying with Virgin Atlantic in stead of KLM.
It's not just that. Rerouting pax to Dutch Carribbean is a nightmare since you generally need to send an extra plane. There's very low capacity on other carriers and many pax can't transfer via US which makes the options even more limited.
Living in Europe and doing substantial flying on KL/AFi I can tell you the Nigeria link is not there. KLM is in a lot of trouble since Corona stopped. And during of course but that is not limited to KLM only.
The Netherlands is seeing a huge shortage of staff in virtually every kind of business and so does KL. hurt by shortage of Pilots, CA, technicians and probably also spare parts like others.
But the first 3 are the ones to cause all the delays and cancellations and management even admits so.
The annoying part is that if there is a little wind, snow or rain they will use it to cancel tons of flights since this creates space in the network - and not paying compensation- but leaves the passengers stranded. You are (kind of) on your own. So everyone knows but what can you do?
Some readers mention it’s a calculated risk for some incidents but if flights are not economically viable then they rather pay and reroute you. If that’s happens once in a while I believe all understand.
For me, it totally annoys me that they steal so much of my time because they turn a KL problem into a pax problem and it cost you time, effort and above all irritation.
If it happens once, that’s life. Twice an incident but I got 7 times lost liggage
In last 12 months, at least 5 flights cancelled not mentioning the numerous delays because no tow truck drivers available for push back….
NL and Schiphol together with KLM have become an international disgrace and unfortunately with the radicals in the government and the way they want to go I foresee no future whatsoever.
All that was built by people with a vision and the hard working mentality of the Dutch has been replaced by leftist & woke behavior believing f.e. That killing this industry will benefit the environment of the world…..meanwhile the rest around us are laughing their heads of and gladly accommodate these passengers across the border.
Sad but they will only wake up when all too late and all destroyed.
Bottom line, we all know that disruptions are possible in the complicated world of aviation but by avoiding KLM and Ams you do reduce a substantial amount of these incidents by choice only.
"You are (kind of) on your own." - This is not correct. You are not eligible for a compensation in case of a weather delay, but the duty of care still applies. Your conspiracy theory therefore falls apart at the very beggining. If AFKL cancels a flight they don't need to cancel, they will have hundreds of people stuck in Amsterdam/Paris, they will need to pay for their accomodation and food and then they'll have to find an empty seat for them the next day when other flights may be busy (which means either even bigger bill for accomodation, or paying for rerouting on other carriers). This is a clear loss, there is nothing to gain.
In fact, this is exactly the reason why MIA flight is unreliable, just not in the way you suggested. MIA is unreliable because cancelling it doesn't cost AFKL much - they can easily rebook those pax on dozens of other flights that will get them there on time, or just slightly late. But they deseratley need to avoid cancelling Carribean flights where rebooking is close to impossible, especially if most pax can't transfer in the US. Thus, CUR will always take precedent over MIA.
This is the beauty of European passenger rights legislation. It pushes airlines to do what's good for customer, because inconveniencing customer equals steep cost for the airlines.
Isn’t it much simpler? Whenever they have a problem in the fleet, they cancel the flight where they have rebook options. Miami, Washington etc are much easier to accommodate passengers on other flights, whereas Sint Maarten for instance, the rebook options are much more limited. So they cancel the one where they have rebook options.
KLM is a sh*t stain on the airline industry for many reasons,remember the lines stretching a mile out the terminal at Schiphol a few summers back?After a horrible transatlantic business class experience,and the only lounge I know of that charges for drinks,I always avoid them like mud! Which is quite common in the Netherlands.