Cathay Pacific’s cool new ad campaign!

Thank you Sean.

Barbara is my mom! WOO!

Just wanna say I love your blog posts. Honestly, I didn't know how much passengers pay attention to detail until I've stumbled upon your blogs. Thanks for your wonderful reviews on CX as I work for the airline. I would like to apologize on my colleague's behalf for the falling of the baby potatoes on your appetizer. I am not defending her but just maybe it's her first time serving in F class or maybe her senior purser was giving her a hard time...it could be anything, sometimes we have our bad days too. Nonetheless please forgive our mistakes as it is not intentional. I hope to see you on one of my flights! Please do ask if I am on board and maybe we could chitchat a little.

sean, You really need to chill man. i mean, seriously?

The third one is so spectacularly unrealistic that it's amusing. No crewmember in their right mind would handle a passenger's personal property that has fallen off a bag like that - it opens the crewmember and the airline up to potential liability in case the passenger turns around and accuses them of theft (this has happened many many times). Also, items left abandoned or unattended in the secure area should not be handled by anyone but rather isolated and a risk assessment conducted to determine that no threat exists. The correct procedure in this circumstance would have been for the crewmember to alert the person who dropped the item that the item had been dropped, but to not handle it themselves. If anything, that ad just highlights the poor training that CX provides their crew.