Over the weekend British Airways had a massive IT meltdown that led to hundreds upon hundreds of cancelations. This was apparently caused by a “power supply issue.” It’s too soon to know what exactly happened, though British Airways’ union was quick to assign the blame on outsourcing.
I had a busy weekend so didn’t keep up with this too much, though I have one burning question that I really need some insights to, having never worked in a corporate environment. On Saturday British Airways’ CEO Alex Cruz delivered a message to customers from their operations control center, sharing what they’re doing to get the problem fixed, etc.
Here’s the video:
Does anyone have the same question I have? What exactly is so dangerous about British Airways’ operations control center that it requires wearing a high visibility vest?