British Airways Cracking Down On Personal Items

One of my secrets to remaining sane while traveling full time is to always travel light and carry-on. I’ll never check a bag if I can avoid it. While that can be challenging when all of your possessions are in the bag, I find having limited material possessions is better than waiting at a baggage carousel for 20-30 minutes multiple times a week.

That being said, I am a bit sneaky. I have my standard, regulation sized rollaboard, and then on top of that I have my “personal item.” Yes, it’s almost as big as my rollaboard. But it fits underneath the seat in front of me, so I’m not inconveniencing anyone else by carrying it on.

Bag

Anyway, British Airways has just announced some changes to their hand baggage allowance, which will be implemented in the coming weeks. And it certainly impacts consumers like me, who like to maximize what we carry-on. Here’s how British Airways explained the changes in an email to Executive Club members:

In recent months we have seen an increase in customers traveling with hand baggage that exceeds their allowance. We always try to accommodate our customers where we can but to make sure the aircraft is ready to depart on time we are making the following changes:

So the biggest change here is that British Airways will start tagging the handbag/laptop sized personal items for all passengers, and those yellow tags will (presumably) have to be shown as you board the plane. The exception is for First and Club World passengers (though these new rules apply to Club Europe, which is British Airways’ short-haul business class product), who won’t have to tag their bags.

British-Airways-Cabin

So despite the fact that my “personal item” is perhaps larger than it should be, I’ve never actually been asked to check it. In theory this new British Airways system makes it tougher to maximize your carry-on allowance, though I guess we’ll see how it’s enforced in practice.

What do you make of British Airways’ new system of yellow tagging personal items to be sure they’re regulation-sized?

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Levy Flight Guest

For some reason I have a yellow tag on the single bag I am carrying on a flight domestic to LHR.

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Margaret Guest

I travel BA constantly. I am Gold and have been for many years. Flew a few weeks ago from LHR to LIN. As I was flying Business and had just come in from NY, I was in the front of the queue. The gate agent came over and told me both bags were too big - as I've flown with the configuration I was caring for the last 3 years and NEVER had a problem. I calmly told her the bottom Tumi was designed for their cage - she made me prove it, said I'd overstuffed it. So in front of 200 people, I put it in the cage. She said it didn't look "comfortable" - I took out the coat I'd packed - she was then happy. She then put me through the same routine with my briefcase - it was 1" too big for the smaller cage- she smugly told me one of them needed to be checked. I gave up - and checked the larger bag. The gentleman behind me - another American - Business class flyer with - also Gold - went through the same process - gave up, checked a bag. I calmly said I expected them to put the entire line through the process - they let me pre-board to get me out of the way - I was in 1K - I watched while 7 other people boarded with bags that were comically large - in one case both of them, but he was 6'4" and I guess someone decided not to argue with him. So . . .I called BA Gold, threw a very polite fit - commented that the whole process was at best customer alienating and at worse anti-American and sexist (though they had chosen me and the man behind me) - I then cancelled my next flight - $11k trip to Dubai two weeks later - and flew the NYC/LHR portion on United where I'm Global Services and I think they'd let me Board with a fullsize trunk if could fit it in the overhead. I fly 200k a year - am Platinum for life on AA, Global on United, Gold on BA and every once in a while Gold on Virgin. BA is without a doubt the WORST international carrier for customer service - which says something as some of our US carriers are pretty bad. Quietly I have the satisfaction of knowing that the gate agent giving me a problem for a briefcase that was 1" too large - cost the airline $11k. I don't think they care, but I know eventually it all adds up.

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Nick Guest

This new system is completely backward to what I thought they were doing! I always travel with one mid sized back pack, (contains laptop, sweater, odds and ends) etc. I do not carry on one of those massive hard cases, or 2 pieces, plus laptop bag. But I get tagged every time to put my one and only bag under the seat in front of me, I am tall and need this small already leg room. why should I loose my leg room because others are clogging the overhead bins with massive hard cases, (surprisingly big). My mid sized back pack has valubles that my feet will break! The only solution for me is to bring on a bigger hard case, so I can get me leg room back. (this will make the situation worse, but i need leg room) People with one mid bag, should be entitled to overhead storage, People with 2 bags should have to put their second bag under the seat! not me! I will change airline if this crap continues.

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Stan Guest

Just returned from Amsterdam via Club Europe/Club World. Had the same carry on I have been using for years. The wheels exceeded the size restriction and my bag was checked as I was boarding. It took 3 days before it arrived in Orlando. So much for priority tagging in business class.

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B Guest

I'll cast my vote with A and Tom W. I traveled enough for biz to maintain Platinum. One of my colleagues with same status would always abuse it by habitually exercising his perceived 'right of privilege' by filling half of the overhead with all of his possessions.

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