Boeing’s New CEO: Honest, Unlikable, Or Both?

Yesterday The New York Times published an interview with David Calhoun, Boeing’s new CEO. Obviously he has a huge task ahead of him, though I can’t help but feel like the quotes attributed to him paint him in a rather negative light.

I’m undecided as to whether he’s just being honest and this is a reflection of the state of things at Boeing, or whether it’s him. I wanted to share a few highlights.

Indirectly blaming pilots for 737 MAX crashes

Boeing has certainly in some ways tried to shift blame for the 737 MAX crashes, both officially, and through leaked company messages.

In the interview Calhoun is asked if he thinks American pilots would have been able to handle a malfunction of the software. He asked to speak off the record, but The New York Times refused to do so. He then said:

“Forget it. You can guess the answer.”

Clearly he thinks that ultimately the crashes wouldn’t have happened with US pilots.

Why he wouldn’t give up his salary

Calhoun has a rather controversial bonus structure, as he’s being given a $7 million bonus based in part on whether he can get the 737 MAX back into the sky. He dismissed concerns of that, saying:

“The objective is to get the Max up safely. Period.”

He was also asked why he didn’t elect to forgo his salary altogether, and said:

“Cause I’m not sure I would have done it.”

Throwing previous CEO under the bus

Calhoun has been on Boeing’s board for over a decade, and as recently as last November said his predecessor, Dennis Muilenburg “has done everything right” and shouldn’t resign.

Now he has a different explanation and take:

“Boards are invested in their C.E.O.s until they’re not. We had a backup plan. I am the backup plan.”

He now acknowledges that Muilenburg turbocharged production rates before the supply chain was ready, which sent Boeing shares to an all time high. He went on to explain:

“I’ll never be able to judge what motivated Dennis, whether it was a stock price that was going to continue to go up and up, or whether it was just beating the other guy to the next rate increase. If anybody ran over the rainbow for the pot of gold on stock, it would have been him.”

Boeing doesn’t have a culture problem

All kinds of internal Boeing emails and messages have emerged, which sure paint a pretty damning picture of the culture at Boeing. Calhoun doesn’t think the company has a systematic culture problem, though.

He acknowledged the messages were unacceptable, but also tried to downplay the issue:

“I see a couple of people who wrote horrible emails.”

Bottom line

There’s no doubt that Calhoun has his work cut out for him, and he has only been in his current role for several weeks. However, I can’t on balance help but feel like he comes across as rather unlikable.

I’m not sure if that’s just a reflection of Boeing as a company being viewed less favorable, or if it’s specific to Calhoun.

What do you make of the interview with Boeing’s new CEO?

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Brett B Guest

Over the past few months I have been analyzing both Boeing and Wells Fargo in my business course's. A connection I have made between the two is that a CEO who was brought in from inside the company can not lead the change needed, as they will always have a bias (in this case it is due to David Calhoun being on the board for Boeing during the crashes and for all decisions leading up to it). My group has recommended removing Mr. Calhoun and finding a CEO from the external environment - as Wells Fargo did after the fake accounts scandal. The CEO during the scandal, John Stumpf, was removed and replaced by Tim Sloan, who was the COO or CFO. As Elizabeth Warren very publically stated, he should be fired for his involvement and cannot truly lead change from a toxic culture that he played a large role in. Wells Fargo has not brought in an external CEO, Charles Scharf from VISA, who has no bias towards the company, and is seen as a true change agent who can make the necessary culture changes (three years after the scandal came to light!) This is the basis of our recommendation - David Calhoun can not be the change leader that Boeing needs. Boeing needs to recognize the toxic culture that has been building since the mid-90s, and they won't if Mr. Calhoun is the CEO.

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Mh Diamond

Agreed, unlikeable at a minimum. But his attitude/arrogance hints at poor judgement as well.

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Alan Diamond

@JJ The same fix as "runaway trim" which was a standard procedure for trained pilots, according to many of the expert testimony. Same two switches same procedure. Why are so many rabid Boeing haters blogging? A321neo has a real problem that should be preventing them from flying (center of gravity issues). Can't fly full because aircraft becomes unstable. Don't hear about this do we? Reported on many professional sites.

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dan Gold

Airlines wanting the best quality aircraft at the lowest price possible, passengers wanting cheap flights an engineering company run by bean counters = a disaster. No disrespect to Captain Sully his skill at landing on a river doesn't make him a hero or aviation expert.

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JJ in SAT Guest

@Daniel from Finland @Joe Can you name even one incident where an American or European pilot encounter the same difficulties controlling the aircraft that the pilots in Ethiopia and Indonesia did? There is no such incident that is documented because bowling did not even tell any airline much less American and European airlines that the MCAS system was on board the Max and what it was capable of doing. As I understand it the post crash initial report shows that the Ethiopian pilot did exactly what Boeing had very broadly told Pilots to do which obviously it was not enough or correct. People who don't know the actual facts should refrain from commenting. Just because you have an opinion doesn't mean it's factual.

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