UNILAD just shared a hilarious video of a vlogger’s experience on American Airlines. The video was posted just a few hours ago, and already has hundreds of thousands of views. Now that I’m looking into this more, it seems like this may have actually been filmed a while back, but this is the first time I’ve seen it, and it seems to be going viral yet again.
The reason I’m sharing it is because it’s oh-so-relatable. I have really bad luck with delays on American Airlines (like I fully acknowledge I’m cursed, because my delay percentage on American is significantly higher than the published average).
Everything about the way this delay is handled is so typical of American, especially in Miami, which I find has among the worst service in American’s system (lucky for me, it’s also my home airport).
From the confusing announcements, to the inaccurate information (including about where the inbound plane is), to the surly agents, to the gate agents just telling everyone to go to the rebooking center if they want help, this is spot on.
If you’re a frequent American flyer, you’ll likely be able to confirm how accurate this is. If you’re not a frequent American flyer but are flying them over the coming months, then maybe this is good “required watching,” given the delays American is likely to have this summer.
If you have a few minutes, you have to see this: