American Cuts Premium Flights To Boston

Well that didn’t last very long.

American’s most comfortably equipped domestic aircraft are their Airbus A321Ts. These planes are in a three cabin configuration with only 102 seats, including 10 first class seats, 20 business class seats, and 72 economy seats. To say that they represent quite a contrast to the rest of American’s narrow body fleet would be an understatement.

American A321T first class

Historically these planes flew primarily from New York to both Los Angeles and San Francisco.

American’s Los Angeles to Boston premium experiment

As of late 2018, American decided to expand service with these planes. While American has shrunk in Boston significantly over the years, Los Angeles is a big focus city for them. So as of December 2018, American started flying A321Ts between Los Angeles and Boston.

Their strategy here was a bit odd. Not all flights were operated by A321Ts, but rather they operated up to two daily flights with these planes, while the other flights were operated by “typical” domestic planes.

So while this was a huge improvement for those who booked one of these flights, it also probably didn’t help with managing expectations.

Well, unfortunately it looks like this experiment didn’t last long. Looking at American’s schedule, American is no longer scheduling A321Ts between Los Angeles and Boston as of September 4, 2019.

What went wrong?

I think it’s safe to say that this experiment didn’t work out too well for them. While American will still operate up to 5x daily flights between the two cities, all flights will be operated by regular domestic aircraft. This is in spite of the fact that Delta, JetBlue, and United, all offer flat beds in business class between the cities.

What went wrong here? Of course my first instinct is to say that American simply isn’t a premium airline, so with the competition they probably had a hard time getting market share.

But there’s probably more to it. I think American was just offering too much premium capacity per plane. There’s no doubt a market for some flat beds between Los Angeles and Boston, though aircraft with just 30 premium seats and 72 economy seats are tough to turn a profit on unless there’s a ton of premium demand.

Delta 757 business class

Delta, JetBlue, and United all offer 14-16 business class seats on these flights, which probably more reasonably reflects the demand. The only comparable plane that American has is the 757, and that offers a decidedly not premium experience in both business class and economy, even in comparison to the 757s that Delta and United fly.

Are you surprised to see American cancel their premium flights between Los Angeles and Boston?

(Tip of the hat to Cranky Flier)

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Mike Pasquale Guest

I had a round trip booked 9/18 to 9/23 in Flagship Business on the A321T BOS-LAX. AA switched the equipment on June 10th and put me in Domestic First (a Major step down in both hard and soft product). I was told by AA at the time (via DM on Twitter) that if I was unhappy with the change I could cancel and PAY $150 to redeposit the miles used. It now appears that AA knew at that time they were discontinuing Flagship service between BOS-LAX and yet even to this day there's been no announcment OR any attempt to reasonably compensate those who booked Flagship First or Business and were switched to Domestic first in any way for this inconvienience!. At minimum, those who booked Flagship First or Business and were switched to Domestic First because of discontinuance of the service should be given AT LEAST complimentary Admirals Club access in BOS and LAX

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Tom R Guest

To the comment about it only being September this is not correct. I have a reservation in Feb 2020 and the seat map has now changed and I've been assigned a new seat in first (recliner seat) rather than the lie flat business seat I had chosen before. This was an Avois redemption I made deliberately for the lie flat seat. Does anyone know the best option here? Try to change to LAX-JFK? Cancel altogether to get miles back? Other options? Thanks

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Charles Guest

FYI. This is only for the month of September it comes back in October. Check your facts!

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Monieblue Guest

I’ve flown this route for 10 years.. LA to Bos or New England. It’s really a jumping point for so many New England destinations including Portland, Manchester and many other popular areas. It’s one of the details I think AA doesn’t quite get. That so many are just going to BOS to get to other places in New England. I really liked that AA had introduced that configuration but the FC always went quite empty and they don’t offer upgrades when you buy a biz class and want to use Electronic upgrades. Many times this summer I got upgraded from economy for fares around $290-$345 one way.. but I’m sad to hear it is discontinuing. Jet blue fares in biz can run amazingly low depending on which day and time. I’ve managed to get a one way for between $499 and $599 several times and got the single seat every time.

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KW Guest

Agree with others that the timing of the route wasn't great. I've wanted to fly it several times but ended up on a typical boring 2-class plane, usually with every seat packed to the gills. So it's not an underutilized route (and anything to/from LA has more than enough premium), but it feels like they never really tried. Bummer.

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