Airport Security Fired For Calling Passenger Ugly

What on earth is wrong with people?

A Rochester Airport security worker has been fired following what she did earlier this summer. First of all it’s worth clarifying that Rochester Airport doesn’t use the TSA, but rather contracts out to another company, so this wasn’t a TSA agent.

A passenger was traveling through the airport in late June, and as he went through the metal detector one of the security guards handed him a note, which said “you ugly” on it. How classy!

Here’s video footage of the incident:

The way things unfolded, you can see her at roughly the 40 second mark of the video grabbing a note. She then hands it to the guy as he walks through the metal detector — the guy didn’t initially look at the note, but as he walked off the lady allegedly yelled at him “you gonna open the note?” Once he did, she burst out laughing.

The guy obtained this video through a Freedom of Information request, which was only recently completed. Apparently he didn’t get very far having formally filed his complaint, so he then posted the video on Reddit, where it went viral. That’s when action was taken against the employee in question.

While the security company didn’t initially provide a comment on the incident, the TSA did issue the following statement:

“TSA holds contractors to the highest ethical standards and has zero tolerance for this type of behavior. This instance, which involved a contract employee, was investigated immediately upon receiving the complaint by the traveler. The employee has since been terminated by the contractor.”

Based on how the lady kept looking over at someone else, I almost wonder if this was some sort of a dare, or something?

Ultimately it doesn’t matter what the motivation was. What a horrible, stupid thing to do. There are enough terrible things out there, so whether it was meant or not, it was completely inappropriate.

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AlexS Diamond

A couple of thoughts: 1) I've passed through ROC many times, most recently departed there twice this month. 2) The video shows the east-most security lane, which is Pre-Check. 3) ROC uses a 3rd party contractor, NOT TSA union workers. 4) I've found the ROC security workers to be MUCH more friendly and common-sense than the usual TSA union staff. I've never heard them barking out orders and they've always been very polite and pleasant. I pulled a random the one time and the worker was so apologetic, professional, and honest about it. I almost felt sorry for him having to give me a government grope, as I refuse to use the nude-o-scope. 5) Considering that >500 of the TSA union workers have been arrested for everything from child sex to cocaine smuggling to stealing from passengers, I actually have more faith in a 3rd party. 6) If this was your typical TSA union worker, the worst they'd get was their supervisor telling them not to do that again. With this being a private contractor, they're able to fire unprofessional employees at will, which I believe is a good thing. 7) Was this a fireable offense? I'm torn. Did anyone die? No. Security risk? No. Bad judgement? Absolutely. Would that poor judgement translate into problems later on? Hard to say, but at the very least they wouldn't be working a public-facing position for me for a very long time. At worst, I'd say they weren't taking their job seriously and sack them. 8) I have to give ROC airport credit for their recent renovation. Almost purely cosmetic (new lighting, some wood trim, new bathrooms, nicer seating) but it's made a huge improvement.

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Alexa Guest

@John: how would you feel if you were in his place receiving a note that you're ugly?

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Eskimo Guest

@Shaun The airport is clearly not that place for terrorist jokes, or weapons joke. But a note saying ugly is clearly a prank. "The guy obtained this video through a Freedom of Information request" A US black person would see it as a white guy trying to oppress a black girl, white supremacy. A US white person would see it as justice must prevail, I will not tolerate anything, I must to what is right. The middles school kids would see it as simply getting even. The rest of the world would see it as a waste of time to even get videos. Real equality is still a myth.

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oof Guest

I think as long as there is harrassment of much grander scale against so many PoCs and women, this pales in comparison. However, I am not surprised that she gets fired for this. I always forget lotions and creams in my backpack and almost never get flagged down for it, but regularly see how they try to take away baby food from young mothers travelling with their babies. A couple of months ago I was able to take a 500ml bottle of body lotion through security and a PoC behind me had to strip down because he had a shirt and a sweatshirt on, and while they were at it, they also checked his laptop and he followed all the rules. What happened to this guy in the video is the exception but we have accepted all of the above as normal. Lucky, it would serve this site well to also get a PoCs perspective on travel. Part of why I read your blog is because you are not a straight man and you have some insights that help me broaden my understanding of the world. I would appreciate some more insights in this regard tho. It might attract a ton of readers that might not feel represented enough elsewhere. But of course outrage over calling someone ugly is necessary.

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Eileen Kerrigan Member

EDIT: Sorry, typo -- that should read "STAYS on your permanent record."

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