Aer Lingus Has A New A330 With Inferior Business Class Seats

Aer Lingus Has A New A330 With Inferior Business Class Seats

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Aer Lingus has a great business class product on their A330s, as they have a staggered configuration with fully flat seats. It has been cool to see Aer Lingus’ growth the past few years, which has been gradual but consistent. They’ve added a handful of US routes over the past few years, and have slowly increased the size of their fleet (they now have 13 Airbus A330s).

I knew that a couple more A330s were supposed to join Aer Lingus’ fleet this year to fuel their growth, though I didn’t put much thought into how they’d be configured. My assumption was that these new A330s would feature the same configurations as all of their other A330s. It looks like that’s not the case.

Reader Ethan emailed to say that he booked his aunt on flight EI118 from Washington Dulles to Dublin. He pre-assigned her a “throne seat,” but at check-in they told her it was not available due to an equipment change, and she was reassigned seat 3C. No other Aer Lingus A330 has seat 3C, so obviously Ethan found that strange.

Upon boarding, Ethan’s aunt sent him the following two pictures of the cabin interior:

The strange thing is that this looks almost identical to Aer Lingus’ old business class, so it’s interesting to see this reappear.

Based on doing some digging, it appears as if the registration code for this plane is EI-GEY, a 16 year old Airbus A330-200. The plane flew for Qatar Airways for a long time, was stored in March, and then started flying for Aer Lingus in May 2018. It looks like they just kept the same angled business class seats Qatar Airways had, except they changed the finishes from burgundy to green.

Based on looking at Flightradar24, this plane seems to exclusively operate the route between Dublin and Washington Dulles. The odd part is that the seatmap doesn’t reflect that for the coming days, so it sure seems like they’re just choosing to surprise (and not delight) people at check-in, which seems like a not great thing to do.

This seems to be related to the incident that an Aer Lingus A330 had at SFO about a week ago, which took the plane out of service. As a result, this plane has been operating US routes daily. Apparently the plane is expected to be retrofitted with the new business class seats this winter, which is the slow season for Aer Lingus (and most transatlantic airlines, for that matter).

In the meantime, getting the one A330 with angled seats would be a very unpleasant surprise, especially since they don’t seem to be updating seatmaps in advance. My hope is that they plan to reconfigure this, and for whatever reason just haven’t had the time to do so yet.

(Tip of the hat to Ethan)

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  1. Ann Guest

    This is bait and switch at its finest! JFK - DUB $6300 for a round trip ticket (supposedly in the new mint cabin) and it’s a 16 year old plane - the “leg room” is a little step on the left that you can just barely fit your 2 feet …. and a huge obstruction where your feet should go. The seat is smaller than usual and you have to tilt sideways to put your feet where they belong. I’m furious! It’s 2022 now - and they STILL have not refitted this plane

  2. Kevin Guest

    I was also on the 8th Nov Miami to Dublin and agree with Gerry - most uncomfortable business class seat I’ve ever experienced. Aer Lingus are conning business class customers by not informing them that they are booking inferior seats.

  3. Gerry Guest

    Same poor / old quality on 8th November. If AerLingus had time to repaint the plane - why not the interior ? Worst experience with Aer Lingus over past 30 years. I won’t be flying Miami to Dublin on this lmabe ever again

  4. John Guest

    I flew Miami to Dublin on May 19. Old business class seats. Was very disappointed.

  5. Declan Van Esbeck Guest

    It hasn't been refitted yet - I flew EI118 yesterday - seat 2A.

    The seats are exactly as in the photos above.... including the Qatar Burgundy strip.

    One interesting point though.... while its not the newer business class product, the leg room is enormous.

  6. Scott Guest

    Hello - Did anyone confirm if this aircraft has been refitted? I'm flying on this aircraft soon and am hoping its been improved!

  7. Ken Guest

    I just got the word, I got this seat for my upcoming flight to Miami. Is it at least a lie flat?

  8. stephen Guest

    Hi, I've drawn the short straw going to Orlando in April and got this pos instead of the 330 I expected. From what I gather, they do not have proper lie flat seats either, and as far as I am concerned I am not getting what I've paid for. I will be contacting Aer Lingus for either a refund back to economy (as I upgraded) or prepared to see what they are willing to offer in terms of vouchers etc.

  9. Catherine Guest

    Can anyone confirm if this aircraft has since been re-fitted?

  10. Barry Guest

    Has anyone been on this flight recently? It appears that EI-GEY is still being used on a daily basis.

  11. Elteetrav Gold

    I flew IAD-DUB on July 8 on this aircraft. It was much better than expected. Very slight angle to the seat in bed mode, but it did not prevent me from a good rest.

  12. Ed Carp Guest

    I’m glad I found this post. I just bought two business class tickets on justfly.com for aer lingus business class on flights 118 & 119. I booked seats 2a & c on the inbound flight and 3h&k on the outbound. I couldn’t figure out why justlfy was allowing me to book seats that both aerlingus and seatguru insisted don’t exist. Now I have my answer. I think flt 119 must use the same old configuration...

    I’m glad I found this post. I just bought two business class tickets on justfly.com for aer lingus business class on flights 118 & 119. I booked seats 2a & c on the inbound flight and 3h&k on the outbound. I couldn’t figure out why justlfy was allowing me to book seats that both aerlingus and seatguru insisted don’t exist. Now I have my answer. I think flt 119 must use the same old configuration as 118. I don’t dislike this setup as much as many, and only paid 6k for the two seats, so I’m not too bothered. I think they’re similar to Turkish’s biz class seat or United’s pre-Polaris biz class....

  13. SQFirst Guest

    @Ben
    Those are not the old Aer Lingus J seats, but the Qatar ones--EI just reupholstered them in the green EI color scheme.

  14. DKB Member

    Not sure how a 16 year old plane can be new?

    Headline makes it sound like it's straight from the production line.

    Bad move from EI nonetheless.

  15. Ethan Member

    @adi_T

    They have used this plane (EI-GEY) every single day on the IAD-DUB flight EI118 in the past 7 days, as well as the DUB-IAD flight EI119 in the reverse. It appears consistent on those two flights.

    The best way to avoid it is to avoid EI118/119 for the foreseeable future (until December, by the looks of things, to be safe...unless the plane starts being assigned a different route).

  16. adi_T Gold

    @ Elteerav
    If you have the flexibility to shift your travel by a day, and really want to avoid this aircraft you can check the inbound flight on Flightaware to ensure it's not the aircraft in question, and if it is, move to the next day's flight as given the length of the IAD-DUB sector it's highly unlikely they'd use the same aircraft two days in a row.

    Harder to do on the way back, since there's no outbound to verify against.

  17. adi_T Gold

    There's a similar bad apple in the SAS A340 fleet (unless it's gone in the last couple months).

    From a pax point of view I would alike to know of such a change, esp since it's a downgrade, but I can see why airlines wouldn't want to necessarily publicize that.

    T

  18. Alan Costello Guest

    Things got messed around in EI’s schedule after EI146 had the collision in SFO that damaged the winglet so it’s getting used more than planned. This aircraft is getting the full refit during the winter, and will be operating typically as a spare aircraft three days a week and for some high-traffic European leisure routes during the busy summer.

  19. Elteetrav Gold

    Oh no. I’m booked IAD-DUB on Aer Lingus in July. Gonna be very unhappy if I get stuck with this plane. Thanks for info. I have time to consider options.

  20. Dennis Gold

    If it's not a one-off emergency type change, it's pretty rude not to inform customers ahead of time. False advertising?

  21. Abe Member

    I remember reading that air Lingus has one aircraft with inferior business class...I think on Andy schuman

  22. ron Guest

    Oohhhww those old Qatar 330's are disgusting. Those seats are angled with a bump in the middle of it, putting you in an extremely unnatural position - unless you are making a porn video.
    Stay far away from those seats.

  23. Phil The Flyer Guest

    Talking about Qatar, you can all say goodbye to redemptions for the Qsuite.

    Today, they made their redemption almost 80% more expensive. Would you believe it?? (J between BKK and BOS) was 95K one-way. Now you need to add $100
    and that's not all.... wait for it... It's now an unbelievable 169K miles each way, a 77% increase.
    The flyer talk thread is very interesting

    Perhaps an idea for a new Post Lucky (on where to best credit future miles)

  24. GuruJanitor Gold

    Its the ex-QR frame and I’ve read it will be retrofitted in December. They didn’t have enough slack to do it before the summer season and needed to get it into the rotation ASAP.

  25. Zortan New Member

    @Alex only 5 Qatar A330s are going to Air Italy. Then, Air Italy will begin receiving their own 787s, and get rid of the A330s.

  26. majik Guest

    Hahaha you can still see the burgundy strip on the seat shell!

  27. Alex Guest

    Hmmm...I thought the Qatar A330s were going to Meridiana/Air Italy, since when does Aer Lingus suddenly get one, especially since they are not partners? I realise that British Airways was getting some Qatar A330s, so would BA possibly have transferred this to Aer Lingus?

    1. lucky OMAAT

      @ Alex -- This seems unrelated to Qatar leasing some A330s to BA, since this was a permanent transfer. I suspect it could be that Qatar was planning on retiring this plane anyway since it was quite old.

  28. Justin Guest

    I hope EI115 stays far, far away from that A330.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Ann Guest

This is bait and switch at its finest! JFK - DUB $6300 for a round trip ticket (supposedly in the new mint cabin) and it’s a 16 year old plane - the “leg room” is a little step on the left that you can just barely fit your 2 feet …. and a huge obstruction where your feet should go. The seat is smaller than usual and you have to tilt sideways to put your feet where they belong. I’m furious! It’s 2022 now - and they STILL have not refitted this plane

0
Kevin Guest

I was also on the 8th Nov Miami to Dublin and agree with Gerry - most uncomfortable business class seat I’ve ever experienced. Aer Lingus are conning business class customers by not informing them that they are booking inferior seats.

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Gerry Guest

Same poor / old quality on 8th November. If AerLingus had time to repaint the plane - why not the interior ? Worst experience with Aer Lingus over past 30 years. I won’t be flying Miami to Dublin on this lmabe ever again

0
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