American First Class Passenger Dragged Off Plane Following Drink Request

American First Class Passenger Dragged Off Plane Following Drink Request

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There’s a video going viral on Reddit of someone being kicked off an American Airlines flight. While people get kicked off planes all the time, the backstory here, as well as the man’s reaction, make this pretty noteworthy.

American first class passenger forcibly removed from plane

A roughly five minute video has been posted to Reddit, showing an American Airlines first class passenger being removed from a Boeing 737. What’s interesting is how the conflict started that caused the man to be kicked off — it involved a request for a pre-departure beverage.

Time permitting, flight attendants are supposed to serve pre-departure drinks in first class, and it’s something that people seem to have very strong feelings about. I don’t get the passion for it personally, but to each their own.

Anyway, we don’t know what exactly happened leading up to this situation, since there’s no video of it. The man claims that he simply went up to the galley and asked the flight attendant for a pre-departure drink. Meanwhile the passenger seated behind him stated in the video that he acted “aggressively” toward the flight attendant. We don’t have any details beyond that.

What’s captured on video is when an American Airlines agent and a police officer board the aircraft to remove him:

  • The man refuses to leave the aircraft, insisting to know what crime he committed
  • The man is reminded that the pilot has requested that he get off the plane, but he keeps asking what crime he committed
  • The man is repeatedly asked to get off the plane, and told that the crew will not be flying him, but he says that he won’t get off the plane
  • Eventually the man starts recording, and the police calls for more support
  • Someone takes the man’s phone, and at that point the police move in to handcuff him
  • Only once the police take him into custody does he tell them that he’ll voluntarily get off the plane, as he repeatedly tells them to stop
  • At this point the man starts screaming and crying, and he really starts bawling as he’s being handcuffed on the ground

You can watch the video for yourself below.

This isn’t how you should act in this situation

As I said above, we don’t know what happened leading up to this incident. Some passengers are ridiculous, some flight attendants are on power trips, and sometimes it’s a combination of the two. I could absolutely see a situation where a reasonable person could get kicked off a flight for having a slight attitude. That being said, two important points…

First of all, once the airline has made the decision to kick you off a flight, and especially once the police has been called, you should just get off the plane. You’re only making the situation worse for yourself by refusing to get off the plane.

I don’t know what exactly goes through peoples’ minds. “Maybe if I just say no, they’ll let me stay onboard?” That’s not how it works, and this is not a situation where you should double down. Furthermore, if you think you’re innocent, just getting off the plane as soon as possible will minimize the damage for you in terms of legal ramifications, as well as any issues with the airline. If you’re truly innocent, try to get contact info for some witnesses who can corroborate your story.

Second of all, this guy repeatedly saying how he didn’t commit a crime is completely irrelevant. You don’t have to commit a crime in order to be kicked off a plane, or to be kicked out of any private business. Peoples’ complete lack of basic understanding of how the law works really is dismaying.

But at the point when the guy is saying all of this, he actually was violating Federal Aviation Regulations, which require following crew member instructions.

Bottom line

A man was kicked off an American Airlines flight after a pre-departure drink dispute. We don’t know what exactly happened leading up to this, other than another passenger confirming that he was acting aggressively.

The decision was made to remove the man from the flight, but he refused. That caused police to be called, and even then he refused to get off the plane, and insisted he hadn’t committed a crime (which is a moot point). Unfortunately for this person, the situation ended with him handcuffed on the ground crying.

Regardless of what leads to a situation like this, c’mon folks, don’t dig yourself a deeper hole. Refusing to get off a plane when the police is there never ends well (I mean, I suppose it ended with a substantial settlement for Dr. Dao, but aside from that…).

What do you make of this incident?

Conversations (144)
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  1. iamhere Guest

    Most important is we do not know what lead up to the event so you are just spreading assumptions or rumors.

  2. Anthony Joseph Guest

    The man crossed the line in his refusal to deplane. Once that decision is made it is for the "emotional" and "Psychological" "well-being" of the crew.

    He should have been cuffed, given his refusal to comply with the police officers.

    Having said the above, the FA's in general have too much power and ego (protected by the Unions). Also, COVID restrictions are long over and FA's should get back to providing the service and courtesy...

    The man crossed the line in his refusal to deplane. Once that decision is made it is for the "emotional" and "Psychological" "well-being" of the crew.

    He should have been cuffed, given his refusal to comply with the police officers.

    Having said the above, the FA's in general have too much power and ego (protected by the Unions). Also, COVID restrictions are long over and FA's should get back to providing the service and courtesy pre-COVID. I have noticed this "laziness" of doing the minimum on other domestic carriers as well.

  3. Margaret A Landon Guest

    Why you make a statement on this that f/as are on power trips. REALLY
    Until you know our job, you should not make such stupid statements

  4. kim Guest

    WHAT THE HELL! I will not be flying AMERICAN

    1. Sammy Guest

      I’m curious why you won’t be flying American, is it because the entitled passenger got kicked off for verbally assaulting the FA for not giving him a drink? Hmmm….hopefully Delta will be serving you a drink with your buddy that got kicked off cuz I think American will be happy not to be serving either of you. Sounds like a pretty ridiculous reason on your part.

  5. John Guest

    I know the headline says "First Class" - but is an AA737 ever "First Class" by more than a domestic moniker for "Business Class" or even "Premium Economy"? Often with domestic flights, the FAs have barely enough time to prep, let alone provide drinks on demand before departure. Which brings back the terminology of First, Business or Economy, often spoiled business travelers are used to the perks in true first/business class on international flights, and...

    I know the headline says "First Class" - but is an AA737 ever "First Class" by more than a domestic moniker for "Business Class" or even "Premium Economy"? Often with domestic flights, the FAs have barely enough time to prep, let alone provide drinks on demand before departure. Which brings back the terminology of First, Business or Economy, often spoiled business travelers are used to the perks in true first/business class on international flights, and the utility of a domestic premium offering doesn't quite stack up. Add potentially a bit of pre-departure drinks in the lounge, an over sensitive FA, an over aggressive passenger and you're doomed to have to drink that toxic cocktail.

  6. JohnRossa Gold

    This went on far too long. They should have simply tasered him and dragged this stupid man-child off the plane. Didn't need to hear his pathetic, entitled whining. Though, it was rather humorous. You can see the ground crew trying to suppress their laughter.

  7. Christine Guest

    Flight Attendants today have ZERO PEOPLE SKILLS.
    When I flew in the 1970’s we would have handled this with class and grace. PERIOD.

  8. Ken Guest

    There is no guarantee of a pdb (pre departure beverage) on any fight. It is a discretionary policy that involves many factors, including making an om time departure, etc.
    causing a fuss about it and being a demanding dickhead is going to get you nowhere . Arguing about whether the captain has the authority to remove you from the flight, will never end well for you .

  9. Aussie Guest

    Ha. This guy went from beta male to homoerotic flamingo in under 4 mins.

  10. Carl Lombardi Guest

    Some of you guys are hilarious. The guy verbally assaulted the FA and the captain has final authority. I’ve been flying for 20+ years with American and United. I would never follow a FA to the galley to demand a drink. I would simply wait. Also, the flight attendants are NOT being paid to do PDB. Perhaps WE who fly often (not the ones who get upgraded by sheer dumb luck) should write that in...

    Some of you guys are hilarious. The guy verbally assaulted the FA and the captain has final authority. I’ve been flying for 20+ years with American and United. I would never follow a FA to the galley to demand a drink. I would simply wait. Also, the flight attendants are NOT being paid to do PDB. Perhaps WE who fly often (not the ones who get upgraded by sheer dumb luck) should write that in the complaint when you don’t get one because I don’t know about you. But I’m not working for free. They shouldn’t either.

    1. frrp Diamond

      youre not likely to get good service on a US airline. lol @ them wanting to be paid extra to do preflight drinks

  11. Brandon Guest

    He cornered the FA in the forward galley. She retreated to the flight deck where he also followed her demanding a PDB. The flight was 2 hours late. AA policy says if the flights late the FA does not have to provide a PDB. He was aggressive and threatening toward the FA, swearing and threatening her job. So he got the boot.

  12. Hobbs Guest

    His next AA experience will be in a church basement.

    1. D3kingg Guest

      @Hobbs

      I went to AA and started drinking under a different name.
      I read the Blue Book. I used to be a friend of Bill W. He changed man.

  13. Palo Guest

    As a FA I witnessed it all the time where FA including myself get verbally abused by all passengers because they think we are there to serve them thinking they are at a 5 star resort. We as FA are there for their safety the complimentary drink service is optional it's like when people board an aircraft they suddenly becomes brain dead or stupid the way the acts just ridiculous.

    15 more replies
  14. Felix Guest

    When I think about it, I risked being thrown off once.

    Was flying LOT on WAW-DUS in Eco. Given I am 6.10, I reserved a seat at the emergency exit, of course. However, there was a last minute aircraft swap to a smaller plane without an emergency exit between the rows. So there was only more legroom in the first row which was sold as European Business class.

    I intentionally boarded as the last person...

    When I think about it, I risked being thrown off once.

    Was flying LOT on WAW-DUS in Eco. Given I am 6.10, I reserved a seat at the emergency exit, of course. However, there was a last minute aircraft swap to a smaller plane without an emergency exit between the rows. So there was only more legroom in the first row which was sold as European Business class.

    I intentionally boarded as the last person and the first row remained completely empty. So I explained my situation and kindly asked if I could take a seat in the first row given this special situation. This was declined. Hence, I demonstrated that I can only fit in a regular seat, when one of my leg stays in the aisle. Not only is this uncomfortable but also a risk to the crew and fellow passengers walking through the aisle and lastly for me as well.

    As I know that the captain has the last word, I asked the purser to escalate my situation to the captain. He did not show up but the purser let me know that he declined my request. I accepted this but later I thought that the captain might be annoyed by a passenger discussing about seat issues that he simply kicks me off.

    Anyway, if I am ever in a similar situation, I would risk being kicked off again. I would voluntarily deplane and file a lawsuit afterwards.

  15. Djura Guest

    I am suspecting that the guy was mean, demanding, unpleasant and difficult to deal with, but if you signed up for that job and got the promoted to the First Class position, you are supposed to know how to handle difficult and privileged people. If you don't have that kind of skillset, go do gardening, bird-watching or some other conflictless profession. Don't get me wrong, I absolutely have no doubt that the guy is the...

    I am suspecting that the guy was mean, demanding, unpleasant and difficult to deal with, but if you signed up for that job and got the promoted to the First Class position, you are supposed to know how to handle difficult and privileged people. If you don't have that kind of skillset, go do gardening, bird-watching or some other conflictless profession. Don't get me wrong, I absolutely have no doubt that the guy is the biggest je*k ever and that I would never want to have any interaction with him in my life, but unless he got physical and threatened the FA (where "I have a million miles and I hang out with Ed Bastian, you will lose your job" does not constitute a real threat of violence) pilot acted "knee-jerk" and as an absolute pu**y. You do not go nuclear on your highest paying customers only because they are being jer*s, which usually goes hand-in-hand with their place in society. Again, not defending the a**hole who demanded his drink, but I am really hoping that pilot at least gets schooled on how to use his "nuclear" button more responsibly.

    5 more replies
  16. nnn Guest

    Curious why Dao got so much sympathy at the time whereas this guy seems to be getting none. Was it just because Dao was booted for crew?

    1. Eskimo Guest

      We know the context of Dr. Dao. Blood probably added the dramatic visuals to the story.

      This person's context hasn't been known. If he was asking for water for his meds, yes sympathy. If he was trying to do a Karen, no sympathy.

  17. Rion Guest

    To me, there are two different issues here. I fly DL and AA almost exclusively twice a month in FC. PDB is hit-and-miss on both of the airlines. It does appear to be at the whim of the F/A, which I think is wrong, especially with the cost of FC going up. I don't see an issue with a paying FC pax asking for a drink. What we don't know is how he asked and...

    To me, there are two different issues here. I fly DL and AA almost exclusively twice a month in FC. PDB is hit-and-miss on both of the airlines. It does appear to be at the whim of the F/A, which I think is wrong, especially with the cost of FC going up. I don't see an issue with a paying FC pax asking for a drink. What we don't know is how he asked and how he responded when the F/A said no. At the end of the day, he was asked to leave the airplane and it appeared he was given an opportunity to state his case but at some point, you get up and leave and deal with it in another way. You're never going to win a fight with a police officer. He was stupid to refuse to leave the airplane and at the end got what he deserved.

    1 more reply
  18. Tony Guest

    What is wrong with America nowadays? Too many things to mention.

    Some customers are more difficult than others; that’s life. But I doubt a skilled crew from a quality airline would have let the situation get to this.

    He should have complied with the instruction to leave the aircraft, but the thuggery that followed was a violent attack.

    And let’s be very clear - if this were a black man being handled...

    What is wrong with America nowadays? Too many things to mention.

    Some customers are more difficult than others; that’s life. But I doubt a skilled crew from a quality airline would have let the situation get to this.

    He should have complied with the instruction to leave the aircraft, but the thuggery that followed was a violent attack.

    And let’s be very clear - if this were a black man being handled this way by white law enforcement, the commentary would be very, very different.

  19. EnvBK Guest

    The best way to get to your destination on-time and enjoy the flight is to be polite and on your best behavior while in the airport and on the flight. Once someone becomes infamous for a disruption like this, they likely end up on the airline’s no-fly list, their employer might let them go, and getting a job that requires travel will be difficult. A lot to think about before starting a ruckus with the...

    The best way to get to your destination on-time and enjoy the flight is to be polite and on your best behavior while in the airport and on the flight. Once someone becomes infamous for a disruption like this, they likely end up on the airline’s no-fly list, their employer might let them go, and getting a job that requires travel will be difficult. A lot to think about before starting a ruckus with the flight crew.

    Personally, I could care less about getting a drink pre-departure. Departing on-time is a much higher priority. With almost 3 million miles on AA, I’ve never seen any flight attendants on a power trip, nor even close. The closest I’ve seen to that is an admonishment for super sized luggage that obviously wouldn’t fit in the overhead. But, I have seen passengers treat the crew and other passengers rudely.

  20. Joe Guest

    While I agree the man should not have even gone to the galley, don't discount a lAAzy American Airlines FA on a power trip.

    PDB of choice is a part of the service promise by AA. Too many times I have seen AA FA's play with their phone during the entire boarding process, then at the last second try to hand out cups of water and count that as PDB. Always ask for a...

    While I agree the man should not have even gone to the galley, don't discount a lAAzy American Airlines FA on a power trip.

    PDB of choice is a part of the service promise by AA. Too many times I have seen AA FA's play with their phone during the entire boarding process, then at the last second try to hand out cups of water and count that as PDB. Always ask for a drink if you want one. If they say no, so be it. (One could always send in a complaint if one wanted to.) NEVER argue with a FA. You have more to lose than they do.

    1. Eyes Rolling Guest

      FAs have paperwork that they have to complete and submit before flight on some airlines and with today's technology, a lot of it is done using personal phones or company phones or tablets.

      But I guess you know better because you work sooooo much harder than anyone at an airport.

  21. Will Guest

    The guy should have been removed but AA sucks at PDB consistency. You board on time and get nothing because the FAs are complaining about something. You board late and get a rushed drink but you get a drink. You board late and get an apology and quick drinks in the air.

  22. Observant Flyer Guest

    I do t know why in this day and age airlines are serving alcohol at all less a pre-departure one. It’s sad when people can’t go a couple of hours or day (if a long or international flight) without a drink or two. Quite frankly, I don’t see it as a perk, which some people obviously take it as a right to have.

    1. Loretta Jackson Guest

      Drinks in business class works fine in Europe. Apparently the difference isn't the alcohol.

  23. stephen Guest

    It’s not worth fighting over a drink, I was a flight attendant for 35 years and pre departure drinks were required but since COVID that was changed. Usually when they ask for alcohol they already have been drinking prior to flying. On long haul international we still did pre-departure drinks. It’s not a good environment for flight attendants these days!!

    3 more replies
  24. Daniel M. Guest

    Oh look another drunk couldn’t wait 25 minutes for a drink. Man sometimes I feel bad for the crew. People today are too entitled. When offered I usually decline a pre departure beverage especially after I learned that most airlines don’t pay their crew for boarding. But that’s just me. I’m an EP with AA. And I’ve seen crews having a bad day with bad attitudes and when that happens, I’m as polite as possible...

    Oh look another drunk couldn’t wait 25 minutes for a drink. Man sometimes I feel bad for the crew. People today are too entitled. When offered I usually decline a pre departure beverage especially after I learned that most airlines don’t pay their crew for boarding. But that’s just me. I’m an EP with AA. And I’ve seen crews having a bad day with bad attitudes and when that happens, I’m as polite as possible to them. More often than not the crew is pretty good. Glad he got taken off especially as other passengers said he acted aggressively towards the flight attendant.

  25. Stan Ferris Guest

    After reading all the comments on this fiasco, no one has commented on the person recording the video! It appears based on the vantage point from the galley it must have been another AA employee, a GA, FA, FO? I totally understand the mentality of other pax recording events on aircraft, you see it all the time. I can't imagine another pax in the galley recording a 5 min video without AA personnel objecting, or...

    After reading all the comments on this fiasco, no one has commented on the person recording the video! It appears based on the vantage point from the galley it must have been another AA employee, a GA, FA, FO? I totally understand the mentality of other pax recording events on aircraft, you see it all the time. I can't imagine another pax in the galley recording a 5 min video without AA personnel objecting, or interfering! Why would an AA employee record that interaction; AND, AND post it on the internet! If it was for the benefit of AA and you are employed by same, you certainly wouldn't post it publically! Did the employee feel that the customer was being denigrated against and wanted the world to know? If this pax has the wherewithal, I believe that this will end up being another Dr Dao incident based on the video footage in the jetway!

    1 more reply
  26. Dallas Jones Guest

    Probably did not have catering to serve him a drink! Sometimes you do not get catered until the last minute. If you do not check the catering before you leave, you may well be missing meals! Or more!

  27. Coffee or Tea Guest

    The flight was 2 hours delayed and this passenger came on last, and late. That passenger became verbally abusive towards with the FA for not getting him a PDB, as the crew were trying to close the door ASAP to recover some time from the delay. This passenger cornered the FA into the cockpit while verbally abusing them which is how the cockpit got involved. No sympathy for these sad, entitled, latte-sipping douchebags that think their commercial flight is private.

    1 more reply
  28. Max Guest

    Gotta say though, that US airlines are pretty quick with throwing people out of the plane for being intoxicated. I’ve had a stern talk with some FAs before a UA longhaul, but never even got a warning with LH, LOT, TAP, Finnair, Etihad…
    Just let people be if they aren’t being aggressive or totally blackout drunk.

    3 more replies
  29. C. Johnson Guest

    The officers aren’t helping the situation by speaking in an agitated rapid loud tone. The pax (right or wrong for wanting a PDB) seems calm. Glad he was kicked off but police need to train better on diffusing a situation and not throwing gas on the fire.

  30. Tommie Carver Carver Guest

    We know our job. If there’s time we will serve predeparture drinks. He had no business asking for a drink. Just wait, we will serve you, we have procedures & we go by them

    2 more replies
  31. boomersooner Guest

    For someone that is a concierge key, he should know better than demanding a pre departure beverage when already delayed and being already intoxicated he clearly didn’t need one. When there’s already a delay, everyone is working as fast as they can to get the flight out asap, no need to waste time for some whiny little brats PDB when there’s a full plane of people waiting to get to where they need to go....

    For someone that is a concierge key, he should know better than demanding a pre departure beverage when already delayed and being already intoxicated he clearly didn’t need one. When there’s already a delay, everyone is working as fast as they can to get the flight out asap, no need to waste time for some whiny little brats PDB when there’s a full plane of people waiting to get to where they need to go. Goes to show you can buy a first class seat, but you can’t buy CLASS!

  32. KB Guest

    There could be several reasons behind him not receiving a pre departure beverage. It could have been that he was aggressive to the flight attendant, the plane possibly was not catered yet, or the flight itself was extremely delayed. Usually, if a flight is overly delayed, a flight attendant would skip the pre departure service because they are mainly wanting passengers to board quickly as to not further delay the flight.

  33. BenjaminGuttery Diamond

    Often times I refuse a PDB. BUT I appreciate being offered one. Out of about 50 FC segments in the last year, I think less than 15% of tike I was even asked if I wanted one, much less served one. AA has to do better.

    1. Aztec Guest

      Really? My experience has been quite the opposite and it has been less than 15% of the time where I WASN'T offered a PDB. In fact, I've never not been offered a PDB on 6:00 AM flights. I remember these because whereas most everyone is asking for water or coffee I ask for JD and Coke. And yes, this was all on AA in FC.

  34. mjonis Guest

    There's a post on the Flyertalk forums (AA subforum) where someone asked for a PDB in First class and the FA went and got the pilot and the pilot asked the passenger if there was going to be a problem. So, IMO, it's not quite that far fetched that you may be at risk simply for asking for a PDB on AA.

    1. Dana Guest

      If the pilot asked me pre-departure if there was "going to be a problem" my first response would be, "I sure hope not, Captain. Are you feeling good about this flight?" The pilot doesn't need to get involved is a request for a beverage. He/She has bigger things on his/her mind.

  35. Jen Guest

    Way too little information missing from the video to comment meaningfully, but here I go. Abuse of power - the power differential here didn’t call for this degree of overkill. The boot stepped in to squash a bug. The grieved and complaining FA could have literally just been having a bad day, didn’t want to deal with his shit, knew he was gonna be a hassle the whole flight, maybe her boyfriend didn’t text her...

    Way too little information missing from the video to comment meaningfully, but here I go. Abuse of power - the power differential here didn’t call for this degree of overkill. The boot stepped in to squash a bug. The grieved and complaining FA could have literally just been having a bad day, didn’t want to deal with his shit, knew he was gonna be a hassle the whole flight, maybe her boyfriend didn’t text her back in time — a classic case of “it’s my word against his,” and “I’m doing it because I can.” In many such confrontation videos I see FAs trying to reason with clearly unstable and belligerent passengers and giving them options and fair warning before resorting to escalation. On top of that, the guys dragging the passenger off the plane in this manner was pure thuggery. There is no excuse for that. Overall, weird flex, AA.

    4 more replies
  36. Thom Casa Guest

    A lot of FAs are on power trips and threaten to or actually get passengers deplaned for absolutely stupid reasons

    1 more reply
  37. DJ Guest

    Ben, Gary says "It is not a violation of federal law to ‘fail to follow crewmember instructions’ (common misconception). It is a violation of federal to to “interfere with a crewmember in the performance of the crewmember’s duties” and that’s what is at issue here."

    1. Daniel Guest

      When you refuse to follow crewmember instructions, specially regarding safety and security onboard, then you’re interfering with crewmembers in the performance of their duties.

  38. D3kingg Guest

    I’ve flown with that guy before and he was way more drunk than this . During boarding as his seatmate sits down he says “ so you’re my next victim “. Then twice during the flight the flight attendant told him to calm down. What’s it the business of the passenger seated behind him ? I just don’t see this drunk guy as a threat to performing the flight. Also he’s a first class passenger and good customer. That’s lost revenue now.

    2 more replies
  39. George Romey Guest

    We don't know the interaction before hand. How did he ask? How did the flight attendant respond? But any seasoned traveler knows it's not a good idea to get into an argument/confrontation with flight crew even if you think you're right. This guy also should have left when requested, cooled down and the gate agent may have rebooked him. Finally, based upon his really weird actions at the end I have to wonder if he was already intoxicated/drugged/mentally unbalanced?

    1 more reply
  40. Vinay Guest

    That whole situation is a perfect example of white privilege.

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  41. Rob Goodwin Guest

    April 3, 2023 ALASKA AIRLINES Flight 1430 LAX to PVR was several hours late in taking off because a wheel chaired passenger had a reaction to her medication and unreasonably refused to deplane at the request of the flight and ground crews.

    As a passenger on this flight we observed a steady stream of airline employees going back and forth in the aisle to the offending passenger in the back of the plane, as departure...

    April 3, 2023 ALASKA AIRLINES Flight 1430 LAX to PVR was several hours late in taking off because a wheel chaired passenger had a reaction to her medication and unreasonably refused to deplane at the request of the flight and ground crews.

    As a passenger on this flight we observed a steady stream of airline employees going back and forth in the aisle to the offending passenger in the back of the plane, as departure time came and went.

    After over an hour, we were told to deplane and would be reboarded. Once back in the terminal we were told what the incident was and Alaska did not want passengers taking a video of a reluctant passenger being forcefully removed therefore the deplaning.

    After about an hour the reboarding occurred and the plane departed 3 hours late. Insult to injury, passengers were only allowed 1 alcoholic drink for the 4 hour flight and when asked why were told there was not enough alcohol on board.

    The problem passenger was not Alaska's fault but it seems the crew took an unreasonable amount of time to resolve it. The lack of catering certainly was Alaska's fault especially when they had 3 extra hours to prepare.

    1 more reply
  42. seanp78 Gold

    Every seasoned (American) traveler can feel this one - of course the passenger was in the wrong by refusing to leave, but we've all seen the lazy FA's that can't be bothered serving a PDB purely due to laziness. If the aircraft is trending late, or catering is slow - fine - but US FA's really need to step up here. It's part of the service of first / business class - some people may...

    Every seasoned (American) traveler can feel this one - of course the passenger was in the wrong by refusing to leave, but we've all seen the lazy FA's that can't be bothered serving a PDB purely due to laziness. If the aircraft is trending late, or catering is slow - fine - but US FA's really need to step up here. It's part of the service of first / business class - some people may have raced from another gate and need water/OJ/alcohol (it doesn't matter) - make it happen!

    3 more replies
  43. Icarus Guest

    Probably arguing didn’t help however it’s a natural reaction. Probably better to be polite than disembark, resolve on the ground and be rebooked. Unfortunately it doesn’t work that way in most cases as there’s a lot of emotion.

    Ultimately we don’t know the full story. Probably never will. People are also quick to pull out their phones and start filming.

  44. Never In Doubt Guest

    It’s been a while since we got a solid ENGAGEMENT post.

    Fire up the click engines!

  45. Michael Guest

    As much as I hate the guy because of what he represents, I actually feel like he was more in the right than the pilot to throw him off of the plane legally. The problem with military guys is they tend to discriminate against males because it makes them look good for the ladies. No doubt the pilot was trying to be a knight in shining armor using his big ego to shield his crew...

    As much as I hate the guy because of what he represents, I actually feel like he was more in the right than the pilot to throw him off of the plane legally. The problem with military guys is they tend to discriminate against males because it makes them look good for the ladies. No doubt the pilot was trying to be a knight in shining armor using his big ego to shield his crew from the other one. Certainly not the pilot nor possibly even the flight attendant would have treated a curt woman in that manner, and that is unfortunately gender discrimination. That's the bit that they're trying to hide by not giving a reason because gender discrimination should really be more of a tool for woman to defend themselves against men than the other way around as men clearly have huge advantages over women in other areas (such as physical strength). But, we are insisting that justice is blind, and that's what blind justice would truly be in this case. Airline wronged the guy by putting that pilot in charge of a plane under United States law.

    1. Mike Guest

      Wow, that's quite a leap to generalize this way. Do you even know that the captain is male?

  46. Bruce Guest

    No. No. No. The second he said he would comply by getting up they had NO reason to drag him off violently. The police are supposed to be patient and are trained to de escalate and HAVE to exhaust every possible non-violent option. When he was walking away and LEFT the aircraft and told them to stop, I understand he legally was to be arrested but they CONTINUED to be VIOLENT, and this just shows...

    No. No. No. The second he said he would comply by getting up they had NO reason to drag him off violently. The police are supposed to be patient and are trained to de escalate and HAVE to exhaust every possible non-violent option. When he was walking away and LEFT the aircraft and told them to stop, I understand he legally was to be arrested but they CONTINUED to be VIOLENT, and this just shows how authorities and law enforcement have a serious violence and immaturity problem in the US. The fact that people agree both online and were bystanders to this just shows the compliance with authoritative violence. Americans talk a big game about liberty and anti-government but are so ready to accept violence from police, military and secret services.

    2 more replies
  47. Anna Guest

    I see a nice settlement or two in the guy's future.
    Good for him

    4 more replies
  48. John D Guest

    While we are missing some of the contexts here, especially what happened before the police were called, from what we do see, the police showed a lot of restraint before finally trying to handcuff the guy.

    Of course, I have no idea what is going through the guy's mind (or substance going through his mind), but when you have two officers telling you to leave the plane and then a third at some point,...

    While we are missing some of the contexts here, especially what happened before the police were called, from what we do see, the police showed a lot of restraint before finally trying to handcuff the guy.

    Of course, I have no idea what is going through the guy's mind (or substance going through his mind), but when you have two officers telling you to leave the plane and then a third at some point, unless he has already had too much to drink and all inhibitions have been lost, he should have used his common sense and just got off the airplane because once the police are there, you are being escorted off.

    3 more replies
  49. digital_notmad Diamond

    To my mind, the PDB matters because it's a highly reliable indication of what your service is going to be like on that flight. If there's no PDB service on a flight that boards and gets catered on time, your odds of good in-flight service are fairly low. By contrast, I don't think I've ever received a PDB and then had poor service on the remainder of the flight - it's almost a guarantee of a solid work ethic.

    4 more replies
  50. RCB Guest

    I bristle at the remark that any private business can kick you out for any reason, because that's not at all true. Also, airlines aren't technically private businesses, it's very much a gray area. I am not saying this guy was right, but let's not falsely jump right to "you have to do anything that anyone tells you if they are a private business", it's A LOT more nuanced than that, this is especially true...

    I bristle at the remark that any private business can kick you out for any reason, because that's not at all true. Also, airlines aren't technically private businesses, it's very much a gray area. I am not saying this guy was right, but let's not falsely jump right to "you have to do anything that anyone tells you if they are a private business", it's A LOT more nuanced than that, this is especially true with places that are notorious for going on power trips and abusing their privileges, which definitely includes airlines and airport "police".

    5 more replies
  51. Eco man Guest

    Good for everyone else on that flight!

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digital_notmad Diamond

To my mind, the PDB matters because it's a highly reliable indication of what your service is going to be like on that flight. If there's no PDB service on a flight that boards and gets catered on time, your odds of good in-flight service are fairly low. By contrast, I don't think I've ever received a PDB and then had poor service on the remainder of the flight - it's almost a guarantee of a solid work ethic.

8
Vinay Guest

That whole situation is a perfect example of white privilege.

6
Bruce Guest

No. No. No. The second he said he would comply by getting up they had NO reason to drag him off violently. The police are supposed to be patient and are trained to de escalate and HAVE to exhaust every possible non-violent option. When he was walking away and LEFT the aircraft and told them to stop, I understand he legally was to be arrested but they CONTINUED to be VIOLENT, and this just shows how authorities and law enforcement have a serious violence and immaturity problem in the US. The fact that people agree both online and were bystanders to this just shows the compliance with authoritative violence. Americans talk a big game about liberty and anti-government but are so ready to accept violence from police, military and secret services.

5
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