I’ll be the first to admit that this ranks just slightly above the relationship status of the Kardashian sisters on the list of things that matter in life, but I figured I’d mention it nonetheless.
I had my first Starwood stay of the year last night at the Westin San Francisco Airport for a quick overnight layover, and at check-in was informed that “as a Platinum member we’ve upgraded you from a traditional room to an accessible room.” Let’s compare the descriptions:
Same price, same square feet, but one has safety bars in the bath and a visual alarm clock. Also of interest is that the “visual alarm clock” went off three times during the night, hence the crankiness.
But here’s a question for you guys — the beds here are definitely NOT Heavenly Beds. Could it be that the accessible rooms don’t have Heavenly Beds, while the others do? I realize it’s not in the description, but I figured that was to save space.
On one hand I actually have to give the front desk agent credit. He wanted to make me feel like I got upgraded, unlike many Starwood front desk agents that pretend there’s no such thing as a Platinum room upgrade.
But please, if I’m not getting an upgrade, just say “we’re fully committed tonight and while we value your Platinum status, unfortunately we don’t have any rooms to upgrade you to.”