This is a tough time for many, including those working in the airline industry. Most airline employees are facing pay cuts at best, and job losses at worst.
During tough times like these you can take one of two approaches — you can come to work unhappy, or you can put your best foot forward and go out of your way to treat customers well.
Fortunately for the flights I’ve taken since the pandemic started, I’ve found that for the most part airline employees have been exceptional. They’ve been even friendlier and more appreciative of business than in the past.
Along those lines, a video is circulating of a United Airlines captain making a pretty awesome pre-flight announcement. He’s trying to empathize with passengers about how travel right now can be stressful, but he also promises to make it as good of an experience as possible.
In part he says:
“On this flight with all of us together, let’s be kind to each other. You know we’re all getting a little stressed, wearing these masks going through security, I get it. I still want this to be the best aviation experience you’ve ever had. But I need your help.”
You can watch the full video here:
Please be kind, we are on the same team! 👏 I was walking by a gate in DEN, just so happened upon an @united Captain talking to his ‘team’! Unplanned moments like this make me even prouder of @weareunited (if possible)!✈️#UnitedTogether #BeingUnited 🎥-pre-pax mask mandate in DEN pic.twitter.com/kfj2uka7vn
— Texas⭐️Cheryl in DEN (@Cheryl_Searle) August 8, 2020
Well done, captain!