The Power Of Advertising In The Travel Industry

I majored in marketing in college… mostly by chance. I don’t know why. I guess I wasn’t smart enough for accounting. Or graphs pissed me off too much to major in economics. And the basket weaving major was full, so…

I was at some fancy thing in New York a while back filled with people that have more degrees than a triangle, and a lady asked me what I studied in school, and I said marketing. Her response was “oh, so you did that just to say you studied something?”

As much as I didn’t really intentionally end up majoring in marketing (and wanted to punch her), in retrospect I think it’s one of the most fascinating fields out there.

Which tangentially brings me to the point of this post — the connections I build to brands based on promotional videos or music is almost scary at times. On one hand it makes me feel naive for even associating a brand with something a PR agancy can put together, but at the same time… the struggle is real!

For example, the second someone mentions Air France to me, this song and video immediately start playing in my head:

https://www.youtube.com/watch?v=nBDdzG8HcD0

There are days where I play “Adjust Glasses” by Kisses on repeat while working:

https://www.youtube.com/watch?v=ZQ7D5PhyKzo

Similarly, earlier I wrote a review of the Park Hyatt Washington DC, and I mentioned there was a promotional video on the TV when I entered the room, which I just couldn’t turn off or get out of my head. I asked if anyone had a link to the video, and the Park Hyatt DC was nice enough to Tweet me a link:

https://www.youtube.com/watch?v=JcBFTi-ojZQ

Along the same lines, I used to be obsessed with InterContinental Hotels (though that may have more to do with their never ending Royal Ambassador conga than anything else), and I swear half my motivation for visiting the InterContinental Malta was the song they had on their website, which is also in this YouTube video:

https://www.youtube.com/watch?v=Qh91_m8x6GA

While not directly based on advertising, branding has caused me to make equally arbitrary decisions. My mom and I went to New Zealand and Australia after I graduated high school. Everyone I spoke with beforehand said “oh, you have to go to Christchurch and Wellington,” yet oddly no one recommended Queenstown.

But we still went there. Why? For the sole reason that there was a Crowne Plaza (one of four IHG hotels in New Zealand at the time) and I was loyal to IHG. Has anyone ever gone out of their way to stay at a Crowne Plaza? Like, ever?

Yet I’m so happy I did, because Queenstown was one of my favorite places in the world.

Crowne-Plaza-Queenstown
View from the Crowne Plaza Queenstown, New Zealand

As much as this all sounds arbitrary and like a crazy basis for making decisions, I wouldn’t have had a lot of the most amazing experiences in my life if it weren’t for ridiculous decision making based on how easily I’m drawn into good marketing and advertising.

Is it just me? What are some of your favorite advertisements/branding that draw you to an airline, hotel chain, etc.?

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Ivan Y Diamond

I enjoy great ads/promos (like the three recent SQ ones or BA's original "Visit Mum") and they are a good way to learn about a new brand/destination/feature/etc. but tend to trust review (esp. from good sources like this blog) more than a fluffy marketing campaign. With regards to marketing degrees -- people who look down upon someone because they don't have a "correct" degree are short-sighted. I have a hard science degree but met plenty of smart/fascinating/driven individuals in business and liberal arts programs. Level of difficulty and/or time-commitment varies depending on a university or a professor but I'd say that my honors finance courses weren't much easier than science courses.

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craig Guest

How were you already "loyal" to a hotel program by the time you graduated high school? Have you been into travel rewards for THAT long? Impressive. PS - I really appreciate everything that you write about. I've learned a lot. Much gratitude!

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leah, Best Travel Gear Guest

That Air France video totally works for me. It's dreamy and makes me want to be there--now.

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Nick OMAAT

I got to hand it to the French. Air France and Sofitel might not be the world's best products, but man... are they sexy. I'll fly AF any day for the little bit of style they add to an otherwise humdrum flight -- the champagne in coach, the proper Parisian flight attendants, the sensual ads... I'm hooked. And I stayed at a Sofitel for the first time, in Vietnam this year, and was blown away. Sofitels have signature scents throughout the hotel, and the staff was dressed in these amazingly beautiful uniforms, and the French assistant manager threw a cocktail party for the guests and oozed her charm. Which is all to say, are the AF J seats anywhere near competitive? No, not really. Were the actual guest rooms at the Sofitel Metropole in Hanoi anything to write home about... no. But goddamn, the French know how to lay the style on thick.

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NFamous Guest

After watching this video: https://www.youtube.com/watch?v=lx44LxZ1KOw&list=PLkhCn9TcxbMFLdd5p4goi_ioo2ZOr7B0o&index=27 I booked my "Palace Tour" of India. A brilliant piece of marketing!! (The trip was amazing too!)

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