The next time you complain to customer relations about a delayed flight or smelly hotel room, consider what Carnival/Costa offered those that were on the Costa Concordia:
The offer from Carnival, the world’s largest cruise operator, comes with strings attached. The 30-per-cent discount is available only for sail within 18 months of the original cruise date, the company confirmed in a memo to the Huffington Post.
Yes, a 30% discount off a future cruise. Un-&#$^*@-believable.
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Check out this as a follow up: http://www.msnbc.msn.com/id/26184891/vp/46113633#46113633
I was on a costa cruise justin November, it couldn't get to port in Venice, so they moved us to Triste, they only made 1 announcement about the change of ports! Then we got to Triste by bus (provided by costa) and it just let us off in the middle of the city. We had to walk over 2 miles to the port with no directions, thankfully the boat was visable in the distance! Once we got there it was per chaos and no on knew what was happening. Every cruise employee you asked told us they didn't know what was happening or when we would board! Finally at 10pm (7 hours after our boat was supposed to depart from Venice) we were allowed to board the Costa Cruise! During this time no food, drinks, water, or anything was provided. There was also NOT a SINGLE apology! When I wrote in and complained they offered me $61 off a FUTURE cruise! HA $61 to be used within 12 months! Oh and did I mention due the change our 1st port of call was changed from noon-6pm to instead 5pm-8pm (and EVERYTHING in the port was basically closed) and all tours for the port was canceled! Shame on Costa!
US Airways for sure did the right thing on the Hudson, in fact above and beyond as flying birds were outside their control. The Carnival shipwreck was caused by them. They willfully changed course of the ship and placed passengers in harms way outside of the normal ships course.
Maybe they realize those people are likely never to set foot on a cruise ship again???
Yeah that is sad. My brother was on the US Airways flight that landed into the Hudson River 2 years ago and within a few days, they gave all passengers $5k for reimbursements. Then maybe a year later they gave everyone $10k to not sue them for emotional distress as a few passengers were claiming. He gladly signed and took the $.
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