When Photographing A Hyatt Breakfast Buffet Is Strictly Prohibited

I’m staying at the Hyatt Regency Toronto at the moment, which is a bit of a dump. As is the norm with my hotel stays, I take pictures of everything, including my room, the lobby, breakfast, etc., because I plan on writing a review.

This morning I went down to breakfast, and took a handful of pictures of the buffet. I noticed the host who seated me watched as I took pictures, which I don’t actually find to be that unusual. That’s because nowadays hotel employees seem to really be on their toes and identify people taking pictures as likely being TripAdvisor reviewers, which they’re incentivized to take care of (many hotel chains pay their employees a bonus if they’re mentioned by name in a TripAdvisor review).

So when taking pictures at buffets I know I’ve sometimes been asked “is everything okay?” When I say it is okay, they’re happy and just smile and are usually even more attentive afterwards.

Well, this morning I had something happen for the first time. Out of hundreds and hundreds of hotel stays, I was told for the first time ever that I couldn’t take pictures of a breakfast buffet.

Breakfast-Buffet

The guy came up to me and said “it is not allowed to photograph our buffet.”

I was caught a bit off guard, since I’ve never ever been told that at a chain hotel. I responded “okay… seriously?”

“Yes sir, you can’t take pictures.”

“Okay…”

I stopped at that, though in retrospect wish I had asked follow up questions about whether it’s a hotel policy, or what.

The irony is that the breakfast was one of the few redeeming qualities of the hotel, so I was actually trying to make the place look good in that regard.

Has anyone experienced something like this before?

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james pointer Guest

In spite of the many non-responsive comments, your post was most interesting. I am betting that your post already has Hyatt's corporate lawyers scrambling. You couldn't have handled it better. Not only is the "no photo" edict intriguing, I did not previously know that employees are incentivized for a TA name recognition. Do you know how common this is? Is it becoming an industry standard? I have done several hundred TA reviews and I am weighing the pros and cons of mentioning a helpful employee by name.

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Anastasia Klimchynskaya Member

I had a lot of similar things happen to me in Belarus, where I was recently - every restaurant and store I went to told me "no pictures" and said it's "the law" (which I highly doubt). I also don't understand why hotels and stores wouldn't want pictures of them posted.

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Ben Guest

Lol. This was clearly worth a blog post. You had a near death experience.

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Bob New Member

Let's have a second perspective. I work in an industry where public pictures become damning because someone did not have the correct safety equipment on or the condition photographed displayed an incorrect situation. So just because it is important to you for your review for pictures, it could be important for someone else to not have pictures taken. All you have to do is note it in your review and all the readers can infer what they want. Try working for someone or a large company with many rules; it is not all logical and sometimes not reasonable.

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David Gold

Go figure - a tourist taking a picture inside a Canadian hotel - how disgusting! Canada has a long way to go welcome global tourists.

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