As much as we like to complain about United’s notorious Starnet blocking, it seems like they’re not the only ones. I’ve raved about Air Canada’s Aeroplan program as an excellent choice for transferring American Express Membership Rewards points, and the program is no doubt still lucrative, but they seem to have an “issue” with award availability on Swiss.
Basically, they’re not seeing certain Swiss award availability which is available on Starnet. Unlike at United, they see the flights, but they just show the award space I need as not available. I eventually spoke to an Aeroplan supervisor about this (which is quite a challenge, because Aeroplan must have the rudest agents in the industry) and explained the situation. The first question he asked me is “How do you have access to Starnet?” Gee, thanks for addressing my issue.
Anyway, he didn’t really seem to believe me, so he put me on hold and called Swiss at my prompting. He came back a few minutes later, and here’s a shocker, I was right, Swiss did show the space as available. He insisted there was no system problem and that they weren’t intentionally blocking award inventory, but he promised he’d look into it. I bet he just said that to get me off the phone, which make it even more frustrating.
Let’s put some pressure on them….