About a month ago I signed my dad up for the Vinesse Wine Club, which offered 4,800 Northwest miles for $42, plus the six bottles of wine they throw in (with free shipping). He thought the wine was ok, I thought the miles were great, so it was a win-win. The miles finally posted, so I called today to cancel, and what a pain in the rear it was. The conversation went something like this:
Me: “Hi, I’d like to cancel my membership please. My membership number is XXXXXX.”
Lady: “Oh, I’m sorry to hear that. Why did you want to cancel?”
Me (not wanting to explain that I did it for the miles, since that would have only make it more confusing): “Well, to be honest the wine wasn’t that great, and by the time I factor in shipping for future orders it’s just not worth it.”
Lady: “Well, you know we have a money back guarantee, so you can send back the wine if you didn’t like it.”
Me: “Well, the wine was consumed, it just wasn’t that great.”
Lady: “It sounds like you might want to join our XYZ wine club then. It is meant for more educated palates.”
Me: “I’ll take a look online.”
Lady: “OK, so why did you want to cancel again?”
Me: “Because the wine wasn’t that good.”
Lady: “OK, so you want to cancel because you weren’t pleased with the quality of the wine.”
Me: “Eh, yea.”
Lady: “So you’re sure you want to cancel?”
Me: “Mhm.”
At that point I think she sensed I was getting a bit annoyed. Oh well, it was definitely worth it in the end.
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