Review: China Southern Los Angeles Airport First Class Check-In


I arrived at LAX Tom Bradley International Terminal at around 5:30PM, a full five hours before departure. I had to check out of my hotel at 4PM and could only kill so much time in the lobby before leaving.

China-Southern-First-Class-LAX-01
Tom Bradley International Terminal exterior

China-Southern-First-Class-LAX-02
Tom Bradley International Terminal exterior

Not surprisingly check-in wasn’t open till 6PM, so it actually wasn’t too bad of a wait.

China-Southern-First-Class-LAX-03
Tom Bradley International Terminal check-in hall

China-Southern-First-Class-LAX-05
Tom Bradley International Terminal check-in hall

There were several dozen China Southern passengers already waiting around the check-in area as they were setting up the signage for the lines.

China-Southern-First-Class-LAX-11
China Southern check-in queue

I’m not going to lie, I love just hanging out at TBIT, even if it’s just in the check-in area. It has to be one of the most exciting terminals in the world in terms of destinations served nonstop. I mean, in the course of an evening you have flights leaving to Munich, Istanbul, Zurich, London, Manila, Nadi, Hong Kong, Sydney, Guangzhou, Taipei, Melbourne, Seoul, and Tokyo.

While I’ve flown well over three million miles, I gaze at departure boards the same now as I did when I was five. Travel and aviation is just a miracle…

China-Southern-First-Class-LAX-04
Tom Bradley International Terminal departures board

China-Southern-First-Class-LAX-06
China Southern check-in before opening

At around 5:50PM they started creating queues to separate passengers. I got in the first class line, and was quickly approached by an agent that said “first class?” I said “yes.” She said “you mean business class, yes?” I said “no, first class.”

China-Southern-First-Class-LAX-07
China Southern first class check-in signage

China-Southern-First-Class-LAX-09
China Southern first class check-in queue

China-Southern-First-Class-LAX-08
China Southern A380 seatmap

So she motioned for me to get in the first class queue, and then a couple of minutes later another agent with the names of first class passengers on a clipboard came over and asked me “are you Mr. Chow, Zhou, or Schlappig?”

I tried to control my laughter and resisted the urge to recite a Mr. Chow line from “The Hangover,” and after I smirked and raised my eyebrow she said “I’m going to assume you’re Schlappig.”

China-Southern-First-Class-LAX-10
China Southern first class check-in carpet

Check-in was efficient, though there was a bit of confusion over my transit without visa in Guangzhou. I was staying in Guangzhou for around 48 hours and didn’t have a visa, so they needed the name and phone number of the address I was staying at. Soon enough my boarding pass was issued.

China-Southern-First-Class-LAX-12
China Southern first class check-in

The agent explained that China Southern offers a “101 escort service” (whatever that means) through security, whereby they would bring me to the lounge.

Now in the past I’ve had mixed luck when it comes to escort services in the US. When I flew Air France out of LAX I had the most badass, baller escort ever. She cut everyone, brought me to the crew line, and then proceeded to cut the 25 person Singapore A380 crew without so much as acknowledging their presence.

While perhaps a bit “rough around the edges,” at the very least that’s a useful escort service, as it saved me a bunch of time.

So I hoped it would be similar in this case, and took them up on the offer. It took them a couple of minutes to find an agent that had the time to do it, but eventually a really nice Chinese girl escorted me. She was from Guangzhou and just started with China Southern a couple of months ago and eventually wanted to become a flight attendant, so her story was pretty interesting.

The only issue is that the “escort” service consisted of her walking next to me at a snail’s pace and talking all the way to the lounge. There were no line cuts, and for that matter she really wasn’t very assertive, to the point that we were even being cut by other passengers.

China-Southern-First-Class-LAX-13
Tom Bradley International Terminal

She then walked me to the brand new Korean Air Lounge, which was still closed, as it apparently only opens at 7PM. Fortunately it was 6:45PM at this point, so I just roamed the gorgeous new Tom Bradley International Terminal for 15 minutes till the lounge opened.

So despite the entertainment at check-in, I do wish they’d clarify whether the escort service is actually useful, or more like a companionship-esque escort service. Then again, at this point in my life I guess I’m not really in a position to turn down either…

Conversations (36)
The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Comment as a member

Membership is free and takes no more information than commenting as a guest. Earn status points for good contributions, and see fewer ads as your status grows.

Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. Loading comments…
Recent Comments
The latest from the OMAAT community.

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Michael Samuel Guest

Not sure if you covered it in another post, but there is a TSA security screening in the International Arrivals area at TBIT that is always empty. No line at all. I always use it in my travels overseas

0
‼ 0
Chelsea Guest

Hello Mr. Ben! I don't know if you remember me, but I was one of the agents that spoke with you when you flew the HU 7924 flight to CSX. I hope all is going well for you. Too bad I was in the arrivals area when you were checking in for CZ 328, so maybe I'll see you arriving instead this time. Regarding the escort through TSA, we use to cut the line to the very front of the scanner, but due to recent TSA regulations, we're only allowed to do it case-by-case. Such as flight is about to departure, agent escorting you has an escort icon, or if the TSA Officer allows us to cut the line up to a certain point. Since we have a lot of Chinese passengers, escorts is now primarily helpful for them because of language barriers and such to get through TSA and to the lounge smoothly. I hope to see you soon! Have a safe trip and a pleasant flight.

0
‼ 0
feijitong Guest

This is an airline that tries but does not always execute well. Still, I give them very high marks for trying -- I was on a flight Beijing to Guangzhou and asked for some tape. The flight attendant asked why and I said the end of the zipper on a small bag had come loose. The flight attendant then asked for it and five minutes later came back with the bag with the zipper end sewed back on - she did it herself. The example of the escort service is in many respects similar. The staff really want to succeed -- when I see some of the things management has done like the reaction to the post on LAX-CAN, I wonder whether management needs to change.

0
‼ 0
hkairlinenews Guest

@ Daniel @GoAway - Break it up, will you? I'm just a reader but scrolling through comments is becoming harder and harder.

0
‼ 0
lucky OMAAT

@ Craig -- Not crazy at all, I totally agree!

0
‼ 0

Save posts to read later

Saving posts is a member feature. Become an OMAAT member to build a reading list you can come back to from any device.

Become a member
Meet Ben Schlappig, OMAAT Founder
5,883,136 Miles Traveled

43,914,800 Words Written

47,187 Posts Published