Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Hilton Energy Surcharge PER PERSON

Can you help?

Hilton points to miles changes June 2021


Marriott lounges


Marriott/Accor/Hyatt etc


Hyatt Point transfer workarounds?


am i eligible to get free accomodation in doha 14 hr delay


How much to tip Ventana Big Sur and Calala Island?


Question on using Citi Thank you points for Hyatt stay


Using thank you points for Hyatt stay


Hyatt Q1 2021 promos


Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

7- night certificate removed from booking – help needed

7- night certificate removed from booking – help needed

  1. Thenewonw

    Hi there,

    I booked a 7- night stay at Marriott Hotel Sydney Cirqular Quay back in March 2019 for a stay this January (17th – 24th) using a 7 – night certificate for category 6 hotels and the certificate is no longer attached to the booking.

    Yesterday I was informed by email that my account has insufficient points for my booking. When I looked up the booking the certificate is no longer attached to the booking. The phonerep in Germany told me this morning that this might be due to the fact that my certificate is category 6 and can’t be redeemed/attached to a category 5 booking.

    The certificate is neither attached to my booking nor visible in my profile. The phonerep said the status is “in use”, but without a booking reference number. She was not able to re-attach it to my existing booking and transfered the issue to another department.

    My questions to you guys:

    1) is it true that you can not “downgrade” the certificate and use a 7-night certificate for a hotel with a lower category (6 down to 5 in my case).

    2) If so, why was I able to book the room using the certificate back in March 2019 via the phone? Any clues?

    3) Do you have any suggestions on how to handle this issue? Shall I wait until I get any notice from Marriott or should I proactively call them again and again to solve this in my favor?

    Cheers and thx for your help/opinions on that.

  2. Gaurav

    I would not wait. I would call back and ask to be escalated to a supervisor. There is no reason you can’t use the certificate to book a lower category property. Good luck!

Sign in to help answer questions.