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Answers (5)

What happens in situations like Kansai Airport?

What happens in situations like Kansai Airport?

  1. MMM

    My flight to Haneda and connection to Kansai Airport isn’t until November so I’m pretty confident it’ll be fine by then but it has me thinking what ANA or JAL would do for passengers in these situations when Kansai (KIX) is out of service or isn’t at full service due to damage? We are flying ANA and they only have one flight per day from Vancouver (YVR) to Japan (Haneda), which lands at 6:30 p.m., then we are suppose to take a connecting flight to Kansai two hours later. I know ANA also flies to another Osaka (Itami) airport but they all depart before our plane gets to Japan. Would ANA just make us take a flight the next day to Itami instead or somehow subsidize another mode of transport to get us to Osaka the same night we land? Ideally wouldn’t want to have to stay the night in Tokyo like that. Do they refund that part of the ticket or? Thx!

  2. Anonymous

    I saw that some airlines were using adding flights to Narita as an alternative, so that could be an option.

    This isn’t something that happens often, so there’s not a specific template, but keep in mind that the contract of carriage doesn’t require the airlines to deposit you at your destination at a specific time. They may provide a hotel voucher if you have to take a flight the next day.

    That being said, if the airport is still closed (and really just in general in Japan), I’d look at taking the train. The journey from Haneda to Osaka city center is ~3 hours, which is much more efficient than flying to one of two inconveniently-located airports and getting transit from there.

    Just be sure to coordinate with ANA before deciding to skip a segment, as you don’t want to jeopardize your return flights.

  3. David W

    My cousin and his friends are scheduled to fly China Eastern in a week and a half from Osaka to Shanghai. Any chance MU would pay for a train ticket to Tokyo? Their tickets were charged to my Amex card so they wont get any travel protection 🙁

  4. Anonymous

    Ugh, they can ask, but I wouldn’t necessarily expect them to.

  5. MMM

    [QUOTE=”Tiffany, post: 60324, member: 7″]I saw that some airlines were using adding flights to Narita as an alternative, so that could be an option.

    This isn’t something that happens often, so there’s not a specific template, but keep in mind that the contract of carriage doesn’t require the airlines to deposit you at your destination at a specific time. They may provide a hotel voucher if you have to take a flight the next day.

    That being said, if the airport is still closed (and really just in general in Japan), I’d look at taking the train. The journey from Haneda to Osaka city center is ~3 hours, which is much more efficient than flying to one of two inconveniently-located airports and getting transit from there.

    Just be sure to coordinate with ANA before deciding to skip a segment, as you don’t want to jeopardize your return flights.[/QUOTE]
    Thanks for your info!

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