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Answers (2)

What Happened to American Airlines Customer Service?

What Happened to American Airlines Customer Service?

  1. maureen Hyde

    Originally booked and confirmed to depart DFW at 10:00 PM and arrive in SAF at 10:52PM. I was
    connecting from Cabo.

    Notified that there was a schedule change and the flight had been cancelled. I could either come back from Cabo a day earlier or a day later. I checked my Citi Aadvantage Executive credit card insurance coverage said they said they would cover another night but I needed a verification of delay for trip insurance purposes.

    I went on the AA website and filled out the required form. Seventeen days ago, I got a reference number by email from Vera Irwin saying she would reply shortly. Unfortunately, I have not heard back from her and am unable to contact customer service by telephone regarding this problem.

    It seems that all American Airlines customer service people work from home now!!! No one can call them! Anyone have any ideas? Thank you, Maureen Hyde

  2. Anonymous

    I would email again, as unfortunately they’re pretty useless over the phone too.

    If you have the emails notifying you of the cancelation/schedule change it seems that should work for Citi’s purposes though.

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