Questions and Answers

I had gifted my father a Priority Pass membership for unlimited visits, since he travels often in coach and does not have any elite airline status. He was trying to use a Priority Pass lounge in New Delhi airport (India). The lounge was a Plaza Premium Lounge in the arrivals level. He was denied access; the staff at the entrance said that the lounge was full. But he saw that they allowed entry to a couple of persons who came after him and paid for access. They were allowed in without any ‘lounge full’ excuses. I am sure the lounge does not have any scheme where you can make a reservation and pay on arrival. All reservations need to prepaid. As a result, my father could not get entry and had to sit outside for about 3 hours.

Can anyone tell me what are a person’s options when he is faced with such a situation? Does complaining to Priority Pass help? What can someone do if faced with a similar situation in the future?

Thank You!

If you paid for a priority pass membership I would definitely complain. The rules do say that lounges can deny entry if they are full but it seems like the rule was being selectively enforced.