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How do Airlines Rank Passengers

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Hotels and families

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Global Entry Renewal – Applicaton -> New Card = 7 Days

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UA first responder discount?

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Alitalia shutting down – now what?

2

Digital nomading

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New Qatar Transit Policy?

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USA Accept Antigen Test For Re-Entry

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Contacts requested, if possible, to launch a complaint.

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European interstates travelling from the US?

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Answers (1)

Marriott Award Redemption

Marriott Award Redemption

  1. Anonymous

    In the middle of July I made an award reservation for 2 nights at a Category 9 Marriott for 45,000 points per night for a total of 90,000 points. I transferred 20,000 from another program so I would have enough miles. I was excited to complete the booking an 99% positive I requested an e-certificate at that time, but I don’t have an email confirmation to prove it (is there an email confirmation sent?)

    Today I signed on and my reservation indicates I need 120,000 points. Customer service says they have no record of me ordering the e-certificate and that I’m now bound by the new rate rules.

    There’s no way I can earn another 30,000 points before my stay in November. I also don’t believe I should have to. I asked the representative if I missed the disclaimer about reservations not being guaranteed, or information from Marriott indicating that I had a timetable to complete the booking. She had no answer.

    WHAT DO I DO? Please help! Any advice is welcome!

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