Questions and Answers

Hi All,
What should I do about this:

Bought 2 tickets LA to Buenos Aires on LATAM. Tried to assign seats but they were not together. I called LATAM and service reps advised me to upgrade to business class for 90,000 km for each seat if we wanted to be together (full flight in coach). I called 2 other times to confirm and got the same answer. I transferred enough points from my Starwood AmEx to LATAM but when I called to upgrade they declined it, because I was not a gold member (the reps didn’t tell me this before). After 3 weeks of emailing support, they decided to canceled my reservations but will not return points back to Starwood.

Please help
Steve

They canceled your entire reservation including the original cash ticket?

In terms of the Starwood points, I’m not sure you can do anything about it since you cant transfer points from airlines to hotels. You could try a three way call between yourself, SPG and LATAM?

[QUOTE=”David W, post: 29195, member: 29″]They canceled your entire reservation including the original cash ticket?

In terms of the Starwood points, I’m not sure you can do anything about it since you cant transfer points from airlines to hotels. You could try a three way call between yourself, SPG and LATAM?[/QUOTE]

Yes they offered to cancel my reservations and I’m still expecting a refund. The agents at LATAM that answer phones don’t have any servicing capabilities. I was told that their supervisors don’t have phone extensions and can only communicate via an email helpdesk system (most emails come in Spanish anyway – thank god for google translate). What a nightmare!