LEONARD LEWENSTEIN, M.D.
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British Airways cancelled flight and reimbursement
British Airways cancelled flight and reimbursement
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Anonymous GuestSo I had a flight from PHX to NCE on BA (via DFW) but the flight into LHR was cancelled and I was rebooked on a direct PHX to LHR flight later in the day. Unfortunately i would arrive in NCE later and miss my Lufthansa flight to MUC because of the delay by BA. I asked the BA rep on the phone who said they would reimburse for rebooking my Lufthansa flight because of their delay.
I get a response today that the original flight was in fact cancelled because of technical issues but they wouldn’t be paying for my rebooked Lufthansa ticket ($556 for a one-way last minute booking in economy) even though before I booked it the representative on the phone said they would. Is this nonsense? Is this par for the course for BA service?
Admittedly, I think BA is the worst major carrier in the world and this is just the icing on the cake.
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Gaurav Community Ambassador
Jeff, I’m surprised the first rep offered to pay for the LH rebooking. Did you get something in writing or a rep name? Carriers usually see their responsibility as getting you from A to B. Connecting travel on a separate ticket is usually something they’re not going to concern themselves with. If you had something in writing I’d say you have a case but I’m not sure what you can do in this situation. Tough for sure.
(I’m assuming this is travel that has already happened?)
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