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British Airways cancelled flight and reimbursement
So I had a flight from PHX to NCE on BA (via DFW) but the flight into LHR was cancelled and I was rebooked on a direct PHX to LHR flight later in the day. Unfortunately i would arrive in NCE later and miss my Lufthansa flight to MUC because of the delay by BA. I asked the BA rep on the phone who said they would reimburse for rebooking my Lufthansa flight because of their delay.
I get a response today that the original flight was in fact cancelled because of technical issues but they wouldn’t be paying for my rebooked Lufthansa ticket ($556 for a one-way last minute booking in economy) even though before I booked it the representative on the phone said they would. Is this nonsense? Is this par for the course for BA service?
Admittedly, I think BA is the worst major carrier in the world and this is just the icing on the cake.
Jeff, I’m surprised the first rep offered to pay for the LH rebooking. Did you get something in writing or a rep name? Carriers usually see their responsibility as getting you from A to B. Connecting travel on a separate ticket is usually something they’re not going to concern themselves with. If you had something in writing I’d say you have a case but I’m not sure what you can do in this situation. Tough for sure.
(I’m assuming this is travel that has already happened?)