Questions and Answers

Lucky,

I encourage you to consider an article sharing your views on the current state of airline cancellation fees. Why is no one upset that airline policy is currently designed to spread COVID-19? By not allowing customers with current tickets to cancel their tickets without big fees (think family of 5–each ticket a separate fee), they are encouraging people to travel knowing that a certain percentage of the population is infected. IN PARTICULAR, SHOULDN’T ANYONE WITH TICKETS FROM, OR TO, AN AREA THAT HAS BEEN DECLARED A “STATE OF EMERGENCY” FOR COVID-19 BE OFFERED THE RIGHT TO CANCEL AND TAKE A 12 MONTH CREDIT TOWARD NEW AIR FARE? Does the rest of the country really want folks from Seattle taking their Spring Break trips next month? Is it really wise for folks from parts of the country without much current exposure to travel to parts of California, and back? Why are the airlines treating their customers so poorly, relative to cruise lines–both industries are suffering? With the exception of SW, no airline should be eligible for federal bailout dollars (until they modify policies that encourage spread of COVID-19). Would like your take.

[QUOTE=”Gus2020, post: 68856″]Lucky,

I encourage you to consider an article sharing your views on the current state of airline cancellation fees. Why is no one upset that airline policy is currently designed to spread COVID-19? By not allowing customers with current tickets to cancel their tickets without big fees (think family of 5–each ticket a separate fee), they are encouraging people to travel knowing that a certain percentage of the population is infected. IN PARTICULAR, SHOULDN’T ANYONE WITH TICKETS FROM, OR TO, AN AREA THAT HAS BEEN DECLARED A “STATE OF EMERGENCY” FOR COVID-19 BE OFFERED THE RIGHT TO CANCEL AND TAKE A 12 MONTH CREDIT TOWARD NEW AIR FARE? Does the rest of the country really want folks from Seattle taking their Spring Break trips next month? Is it really wise for folks from parts of the country without much current exposure to travel to parts of California, and back? Why are the airlines treating their customers so poorly, relative to cruise lines–both industries are suffering? With the exception of SW, no airline should be eligible for federal bailout dollars (until they modify policies that encourage spread of COVID-19). Would like your take.[/QUOTE]

Hi Gus, and welcome.

Just out of curiosity – why do you think Lucky hasn’t addressed this? He’s given the facts on each airlines’ policies to date, along with his POV.

I think he’s done a decent job:
[URL]https://onemileatatime.com/delta-allowing-previously-booked-tickets-change/[/URL]
[URL]https://onemileatatime.com/florida-self-quarantine/[/URL]
[URL]https://onemileatatime.com/united-tells-elite-members-not-to-expect-anything/[/URL]
[URL]https://onemileatatime.com/united-airlines-schedule-change-policy/[/URL]
[URL]https://onemileatatime.com/airlines-extend-elite-status/[/URL]
I could go on and on…

And I’m perplexed as to why you think cruise lines are acting any better? Are they more affected? Absolutely. But what are cruise lines doing that airlines aren’t? (I am asking this honestly – I don’t know.)