Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Daily Emails?

2

QR Lounge access transiting Doha from First to Business

2

Site Feedback

Hot topic, get involved
31

Transiting LHR on a BA First Class/Club Europe Ticket

2

Newsletter

2

How do I deal w extra seat reservation?

3

Password Change

2

TPA-MIA

1

Lifemiles for families

2

Banned from American Airlines, falsely accused

2

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (4)

AerLingus vs. Travelocity

AerLingus vs. Travelocity

  1. Nugget09

    I booked a flight on AerLingus through Travelocity for the end of April. Due to COVID-19, I’ve tried to cancel it on both sights and get a refund or a voucher as a second choice. However, Travelocity doesn’t allow me to cancel online and responds that I have to go through AerLingus. AerLingus responds I have to go through Travelocity. AerLingus is listed on my credit card statement as charging the cost of the flight and Travelocity is listed as charging their fees only. I’ve gone to Facebook and email on their sites and received the same responses. I can’t get a human to talk to me as I’m more than 72 hours away from flight. I’m beginning to panic that I can’t get it cancelled and will have no recourse for a refund or voucher. I purchased insurance but as far as I can tell, it won’t cover my situation. I booked and was charged in December so I think I’m past the time to petition the credit card company for a refund.
    Any advice on how to proceed?

  2. rickyw

    Is your flight actually operating?

    Travelocity should handle everything, since that’s how you booked.

    These may help:
    [URL]https://www.elliott.org/company-contacts/aer-lingus/[/URL]
    [URL]https://www.elliott.org/company-contacts/expedia/[/URL]

  3. Nugget09

    [QUOTE=”Nugget09, post: 69398, member: 6549″]I booked a flight on AerLingus through Travelocity for the end of April. Due to COVID-19, I’ve tried to cancel it on both sights and get a refund or a voucher as a second choice. However, Travelocity doesn’t allow me to cancel online and responds that I have to go through AerLingus. AerLingus responds I have to go through Travelocity. AerLingus is listed on my credit card statement as charging the cost of the flight and Travelocity is listed as charging their fees only. I’ve gone to Facebook and email on their sites and received the same responses. I can’t get a human to talk to me as I’m more than 72 hours away from flight. I’m beginning to panic that I can’t get it cancelled and will have no recourse for a refund or voucher. I purchased insurance but as far as I can tell, it won’t cover my situation. I booked and was charged in December so I think I’m past the time to petition the credit card company for a refund.
    Any advice on how to proceed?[/QUOTE]
    Yes, as of today it has not been cancelled. Thank you for the contact information. I will see what I can find out from them. Surely they have heard from others with the same issue.

  4. JameCurious

    I’m sure a lot of flights have been canceled due to COVID-19 and all money was refunded to the respective individuals. I have canceled my upcoming flight online through Travelocity at no penalty. You will receive a credit with the airline that can be redeemed for future travel equivalent to the cost of the ticket + taxes and fees. for any other assistance [URL=’https://www.uscustomercare.com/travelocity-customer-service/’]email Travelocity[/URL], I’m sure they will get you sorted the issue.

Sign in to help answer questions.