Questions and Answers

Hi,

I’ve found awards available on S7 (PEK-VVO) through British Airways redemption search but when I call Asiamiles they claim that there are no awards available on that route.

I’ve asked them to look and there are no redemptions available on any flights (whatever the route) from S7 accessible using Asiamiles. I’ve told them that there must be a mistake since they advertise the fact that you can redeem awards on S7 and that there must be a problem somewhere but they just say that it’s outside of their control.

So, what are my options in this case? It seems crazy that a oneworld partner is completely unable to redeem any awards on S7 when British airways show plenty of awards available..

Are you looking at round trip travel? Asiamiles redemptions for S7 require round trip travel; no one ways are allowed.

Also, maybe BA is displaying phantom space. Try calling AAdvantage and have them check for award space.

Thanks David

I’m trying to use them for a Oneworld multi-carrier award.

According to the charts:
[URL]https://www.asiamiles.com/am/en/redeem/charts[/URL]
both JL and S7 are only shown as being for round trip travel but JL is fine for one way routes using redeeming a oneworld multi-carrier award. So, if this is the issue, it’s strange that the rules are inconsistent?

I did ask the agent to check every possible routes for availability with S7 and he couldn’t find any routes with availability (regardless of the date). So, even if it were BA displaying phantom space, it would still be strange that there would be not a single seat available.

That is odd, but I’d still recommend calling AA to verify space. And with regards to no that having a single seat available – AA sometimes does that where there isnt a single saver level award seat thru the end of the schedule on some flights.

Ok, and calling AA is because they have a better handle on S7 availability than the other oneworld airlines?

it’s to verify that BA isnt showing phantom space. Because if BA and AA both see the space, then there is a pretty good change that the space is not phantom and that Asiamiles is having issues. If AA doesnt see the space, then BA is probably displaying phantom space.

So, I did call AA and they thought they had space but then after reconfirming they didn’t… So I guess S7 just doesn’t release any awards at all…

I would have thought that oneworld airlines would be contracted to release a minimum amount of award space to eachother? Or how are airlines compensated for award space that is used.

They’re a lesser known airline and therefore, I’m not sure how they are with releasing saver awards.

I dont think airlines are contracted to release a minimum amount of space. BA promises a minimum number of award seats on every flight but I cant think of any other airline that does that. I think contracts pre-negotiate how much airlines pay each other for award seats, but does not require a minimum amount of seats.