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Answers (5)

Help! Change on Old AA Redemption

Help! Change on Old AA Redemption

  1. vince

    I used AA miles on CX on last day before the new rewards rate (Mar. 22 2016).
    I have to change my flight schedule, in next summer (2017 June). AA refused, say it must be used before Mar 22 2017. So I changed to this November 2016. Then phoned back, ask to change to next summer, still no.
    Anyone has any idea about this? Is this a special rule on old rewards?

    Thank you !!!

  2. Anonymous

    Award tickets (all tickets, actually), are only valid for one year from the original date of issue. So you would have to cancel and redeposit the miles to use them for a date past 3/22/17 (and would pay the new rates).

  3. vince

    Thank you Tiffany.
    Its not base on the ticket issued?
    For example, I changed the ticket to November 2016, so is it should be count one year after November 2016 till November 2017?

  4. Anonymous

    Correct, it’s based on the original issue date of the ticket, has nothing to do with when you were scheduled to travel.

    If you booked a ticket today for travel in June of 2017, and then canceled it, it would still only be good for a year from today.

  5. vince

    Thank you Tiffany!
    Lesson learned!

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