Earlier in the year I first wrote about how Qantas would begin enforcing a dress code for their lounges as of April 1, 2015.
So what is the dress code for Qantas Clubs?
Smart, casual dress standards apply as a minimum at all times and entry may be refused if customers do not meet that standard. Bare feet or clothing with offensive images or slogans are not acceptable. In addition, individual lounges may have Club Rules regarding specific items of clothing which are not acceptable. Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances.
This policy has once again gotten a bit of attention this week, after an Australian singer took to her Facebook page after being kicked out of a Qantas Club over her footwear. Here’s her post, along with a picture of how she was dressed:
Disappointed to be evicted from the Qantas Lounge after being a member since 1990 for wearing 'inappropriate footwear'? hahaha (new rules)
“We completely understand that being declined at the door isn’t a great experience, so this is a good opportunity to remind those wanting to use our capital city lounges of the dress code that applies,” a Qantas spokesman told Fairfax Media.
“We’ve always had smart casual dress standards for our lounges, which are similar for those in place for most clubs and restaurants. Over the past year or so, we had clear feedback from lounge members that they wanted these existing guidelines to be applied more rigorously.
“We reached out to members earlier this year to remind them of the dress standards and had a grace period up until April this year.”
“We appreciate this may have caused some frustration but we’re not in a position to flip-flop on the policy.”
Even though I’m someone who never wears open-toed shoes and doesn’t even own a pair of flip flops, I do find the policy a bit ridiculous. Don’t get me wrong, I’m disgusted when people with poorly maintained feet choose to wear open-toed shoes at airports. But at the same time I think there are much more offensive things we see at airports than that. And for that matter there are many people who wear open-toed shoes in an acceptable way.
Furthermore, I’d like to think the below part of the terms gives club agents a bit more discretion to logically apply the policy, as opposed to just enforcing it regardless of the situation:
Individual lounge managers will have discretion to administer these standards as they reasonably deem appropriate in the circumstances.
Like I said, it won’t impact me, but I do find the policy a bit over the top. While I certainly prefer people to wear close-toed shoes, I don’t take issue with the footwear in the above picture.
What do you make of Qantas’ lounge dress code? Should it be applied across the board, should it be applied selectively, or is it a silly rule?
(Tip of the hat to Mike)