New Etihad Seat Assignment Policy & Fees

New Etihad Seat Assignment Policy & Fees

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Back in 2018, Etihad Airways introduced fees for selecting economy seat assignments in advance. This is something that we see many full service airlines do — after all, a lot of people book economy tickets based on price, and with how razor thin margins are, being able to sell ancillaries can make a big difference for airlines.

Well, Etihad has now revealed it will be making additional changes to its economy seat assignment policy as of November 28, 2023, so let’s go over all the details (thanks to FlyerTalk member Wharfe for flagging this, as this has been revealed in a memo to trade partners).

Etihad introducing zonal seat pricing in economy

Currently Etihad charges the same amount to assign any standard economy seat in advance, though that will be changing soon. With the new system, economy seating will be split into three different zones. This includes the forward zone, the middle zone, and the rear zone.

Presumably the airline will charge accordingly, with the rear zone having the lowest pricing, and the forward zone having the highest pricing, reflecting customer preferences. That seems like a rather sensible change. For that matter, there should probably also be a pricing differential between middle seats and aisle or window seats.

It doesn’t make sense that Etihad currently charges the same whether you assign an aisle seat in the first (non-premium) row of economy, or a middle seat in the last row.

Etihad will introduce zonal seat assignment fees in economy

Etihad cuts free seat selection at check-in

This is probably the most frustrating change. Currently, Etihad economy passengers can reserve any remaining standard economy seat for free starting 30 hours before departure, which is when online check-in opens.

However, it appears that going forward, Etihad will assign passengers seats at check-in, and if they want to change them, they’ll have to pay. At least that’s how I interpret the memo about these seat assignment fees, which reads as follows:

  • Previously: Guests could reserve a free seat from 30 hours before departure
  • New change: Guests can pay to reserve an economy seat in our forward, middle, or rear zones any time from the moment they book their ticket

So it’s not stated explicitly that it won’t be possible to select seats 30 hours out at no cost, but that seems to be precisely what’s inferred. I’ll be sure to report back once this policy is implemented next week.

Etihad is eliminating free seat selection at check-in

Etihad rebranding Economy Space seats

Etihad Airways will be rebranding its Economy Space seating, which is the name of the carrier’s extra legroom economy seating. With this change:

  • Economy Space seats will be rebranded as extra legroom seats
  • Economy Space Exit Row seats will be rebranded as exit row seats
  • Economy Space Bulkhead seats will be rebranded as bulkhead seats

This change kind of counters the industry trend. Etihad is essentially getting rid of the branding associated with its extra legroom seating, while most other airlines have been doing the opposite, and have been branding these products.

Etihad is rebranding Economy Space seating

Bottom line

As of November 28, 2023, Etihad is making changes to its economy seat assignment policy. The airline will introduce differential seating pricing depending on the part of the cabin you’re seated in, the airline will no longer let you select your seats for free 30 hours out, and the airline will also eliminate the “Economy Space” branding.

What do you make of these Etihad seating changes?

Conversations (14)
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  1. Bb Mm Guest

    You will be able to select seats free of charge within 4 hours of flight departure or change them if you've already been assigned some.
    A lot of people don't care where they sit, but those who do will have to pay. I don't see the problem, as long as I'm seated next to the people from the same booking

    1. JL BM Guest

      Is this after check-in or when you check-in 4 hours before departure?

  2. Derek Hong Guest

    Thank you Etihad, I await the privilege of being allowed to pay to not stand, a glance at the bottle of water, and you can for sure sign me up for the $50 premium to be treated like a human being and have the flight attendants look me in the eye as I eat my slop from the dog bowl I graciously paid $30 for.

    I welcome this nickle and dime revenue model. Slowly but surely, you'll be up there with the great low-cost carriers like Ryanair

  3. Worldliner Guest

    Issues with assigned seats for everyone not paying is whether you do that at the moment one checks in or at a certain cut off time. If the former, which Ryanair currently does, passenger could play around it by checking in as late as possible - obviously the later the better seat; if the latter, which BA currently does, then the airline can’t really sell seats after that cut off time because everyone will have...

    Issues with assigned seats for everyone not paying is whether you do that at the moment one checks in or at a certain cut off time. If the former, which Ryanair currently does, passenger could play around it by checking in as late as possible - obviously the later the better seat; if the latter, which BA currently does, then the airline can’t really sell seats after that cut off time because everyone will have a seat then and probably most paid seats are already occupied.

  4. glenn t Diamond

    If (hypothetically) you are happy with a middle seat anywhere why would you consider paying for an assigned seat?
    Chances are an assigned seat at check-in would be no worse, and possibly better!

  5. m bray Guest

    If I don't pay for a seat on top of ticket money , Does that mean I have to stand!

    1. Jerry Wheen Gold

      You will assigned a (presumably bad) seat.

  6. XPL Diamond

    Sometimes I fly (U)LCCs, and there I expect nickel and diming. Sometimes I fly full service airlines because -- go figure -- on those trips I'm looking for the full service experience. When a full service carrier does stuff like this, I'm left wondering why I'm paying the higher fare.

  7. SBS Gold

    Nice revenue generation model: assign the worst possible economy seat to the first person checking in, wait for them to pay to move to a better seat, assign the same bad seat to the next available passenger, rinse, repeat...

  8. JJ Guest

    I believe currently Emirates still lets you choose seat selection upon check-in (or with a certain fare class ticket). Etihad better reduce prices to make sure it's competitive enough. Surely their Economy product is not much better than other ME3 carriers.

  9. T- Guest

    I thought that most airlines are trying to make the process easier not confusing. Go figure.

    1. Phil M Guest

      They're making you pay for everything little thing. What's confusing about that?

  10. Eve Guest

    EY is doing a huge leg up to appeal their cost conscience market of South East Asia *facepalm*

    No wonder with such DL level initiatives, their proposed new growth strategy will be a money making succsss.

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XPL Diamond

Sometimes I fly (U)LCCs, and there I expect nickel and diming. Sometimes I fly full service airlines because -- go figure -- on those trips I'm looking for the full service experience. When a full service carrier does stuff like this, I'm left wondering why I'm paying the higher fare.

2
Eve Guest

EY is doing a huge leg up to appeal their cost conscience market of South East Asia *facepalm* No wonder with such DL level initiatives, their proposed new growth strategy will be a money making succsss.

1
JL BM Guest

Is this after check-in or when you check-in 4 hours before departure?

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