Controversial Etihad Chief Commercial Officer Arik De Abruptly Departs

I usually only cover airline management changes at the CEO level, unless there’s an interesting angle to it. Well, here’s one where there’s definitely a unique angle. I’m going to be very careful with what I say here, but I think this is a change that many at Etihad will have strong opinions about.

Etihad executive Arik De leaves airline suddenly

Etihad Chief Revenue & Commercial Officer Arik De has left the airline, effective immediately. Someone tipped me off on this earlier. I checked Etihad’s leadership page at the time, and his profile was still there, only to be removed a short while later.

In the meantime, De has taken to LinkedIn to confirm that he’s leaving:

Today, nearly 5 years later, a wonderful chapter of my life comes to an end. Proud to have been part of the great Etihad transformation – from an airline with 3B USD in revenue to nearly 10B USD, and a sustainable profit trajectory that allows for a bright future.

As I leave behind an airline fundamentally different in every aspect than the one I joined, more diverse on each and every leadership level, of course there are innumerable things to be proud of. However, the one that makes me most proud is the team I leave behind. The team who really deserve all the credit for where Etihad is today.

Finally, a big thank you to Abu Dhabi and the UAE. Without the platform this country provides, I could not have gone beyond borders of what was deemed possible. As I look forward to my next role, I will forever remain in debt.

His announcement mentions a bunch of names, though interestingly, the CEO isn’t someone he is thanking. It sure seems likely to me that he was let go, and that this was done with little notice, as no replacement has been announced for his role. Furthermore, as I understand it from some contacts, there were no clues of this being imminent, aside from at the very top.

De was appointed to the role of Chief Revenue Officer in December 2022, and then was promoted to Chief Revenue & Commercial Officer in December 2023. De previously worked at carriers including WestJet, Air Asia, Aeromexico, and TAP Air Portugal. He came to Etihad as part of the new ex-TAP Air Portugal management team, when current CEO Antonoaldo Neves was appointed to his role.

I certainly have some strong thoughts on this

As I said above, I’m trying to be careful about how I cover this. In May 2024, I wrote about how a former airline executive took to LinkedIn to accuse another airline executive of essentially creating an alter ego, “Ivander Sebastian,” to simply flatter himself. I won’t go over that here, but check out that post, as the whole situation is just super cringe.

I’ve never met De, or interacted with him, beyond one email exchange, which I found a little odd on one level (but that’s neither here nor there). However, I have to be honest, I can’t say I’ve heard very good things about the work culture he created at the airline. There’s no denying that he’s outwardly very charming and charismatic, and he always says the right things, publicly thanks staff, and seems like a team player.

But of course broadly speaking, there’s also often a difference between how people present themselves publicly, and how they really act, especially when they’re someone who thinks they’re always the smartest person in the room.

I am curious what the reason for his sudden departure is, though. Reading between the lines, it seems highly likely he was let go by the CEO, based on him not even mentioning the CEO in his announcement. As positive of a spin as he tries to put on the LinkedIn post, it doesn’t sound like something from someone who left voluntarily.

Etihad has certainly had an interesting several years. The airline has grown a lot, and based on listening to executives at the carrier, you’d think that they’re absolutely rolling in dough in terms of profitability. Even throughout the current war, the executives seem completely unfazed, which makes you wonder. I think there’s a little more here than meets the eye…

Etihad Airways A380 aircraft featuring The Residence suite livery on the fuselage
Is Etihad in as good of a spot as executives at the airline claim?

Bottom line

Etihad Chief Revenue & Commercial Officer Arik De has suddenly left the airline. Etihad has undergone quite the transformation in recent years, and De has been in charge of the carrier’s strategy. So to see him leave at a time that’s this challenging is a little unusual.

Everyone can decide for themselves what they make of this, but I think some people in Abu Dhabi will have some strong opinions here, so feel free to sound off in the comments. There are a lot of smart people working at Etihad, so I hope someone with a little less hubris is given an opportunity here…

What do you make of this Etihad executive change?

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HR Restaurant Guest

Nadia wasn’t exactly popular to begin with, but ooh boy, after this scandal, she has managed to become the most disliked person after Arik. Just look at her apparent achievements: bringing in café shops and decorating office spaces. Sometimes you genuinely wonder whether her long-term vision is to transform HR into an actual restaurant, because at this rate, we might need menus instead of HR policies.

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Arik-tanic Guest

Arik Kumar: A Betrayal of Trust and a Leadership Failure Arik, you were entrusted by EY and your team to help us navigate a critical journey. What we experienced instead was a deeply disappointing side of your leadership, marked by allegations of dishonesty, toxicity, and a complete disregard for employee well-being. It is astonishing that this situation was allowed to continue for so long, while HR once again failed to intervene meaningfully. Some of the most concerning aspects of your leadership were: 1. The obsession with office presence: Expecting employees to remain in the office for 12 hours a day, often unnecessarily, reflects an outdated management mentality that prioritises physical presence over productivity, efficiency, and results. 2. Shouting and intimidation: Raising your voice at employees creates a toxic environment where fear replaces constructive dialogue. 3. Threatening employees with termination: Making employees fear for their jobs simply because they challenge your ideas undermines trust, discourages critical thinking, and turns leadership into a one-way dictatorship. 4. Disregard for personal time: Scheduling unnecessary meetings over weekends or late at night demonstrates a troubling lack of respect for employees' personal lives. 5. Disrespect for employees' time: Summoning people to your office at 6 or 7 p.m., sometimes even later, and then leaving them waiting for hours reflects poor planning and a lack of basic professional courtesy. 6. Making meetings about yourself: Too many meetings appeared to revolve around your own presence, your jokes, and your attempts to entertain, rather than meaningful discussion, decisions, and business outcomes. 7. Confusing leadership with ownership: Your position appeared to create the expectation that everyone should accommodate your demands, both inside and outside the workplace. 8. The exhausting WhatsApp groups with their unrealistic demands around the clock, 24/7. Going Forward: What Etihad Must Learn 1. Stop confusing prestigious résumés with effective leadership. Consulting experience alone does not make someone a capable executive. Recruitment must prioritise proven people-management skills, accountability, emotional intelligence, and the ability to deliver sustainable results. 2. Make leadership appointments based on merit, not background or personal connections. Nationality, ethnicity, and personal networks should never substitute for competence, integrity, and professional standards. 3. Hold HR accountable for its failures. After years of employee concerns, HR must demonstrate that it can independently investigate complaints, protect employees from retaliation, and challenge senior executives when necessary. Its responsibility is to the organisation and its people, not simply to those holding the highest positions. 4. Rebuild a culture where employees can speak up without fear. Disagreement should be welcomed when it is constructive. No employee should have to choose between protecting their professional integrity and protecting their livelihood. The bottom line: Arik's tenure should serve as a serious warning about what happens when executive authority goes unchecked, employee concerns are ignored, and HR fails to act. Etihad deserves leaders who earn respect through their conduct and results, not leaders who expect respect simply because of their titles. The real measure of this episode will not be the departure of one executive. It will be whether Etihad finally addresses the management failures that allowed these concerns to persist.

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Karma Kumar Guest

The idiot genuinely thought he was invincible, convinced he could treat his own employees however he pleased and walk away without consequences. Watching him finally face the ultimate corporate punishment was nothing short of satisfying. Oooooooouuuuuuuutttttttt

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Homeless Kumar Guest

Can’t believe Etihad gave this clown a portfolio with a title that, to my knowledge, no other airline in the world uses: Chief Revenue and Commercial Officer (CRCO). It was unprecedented, and now CRCO has turned into CROC. If that isn’t a glaring example of how clueless HR and the CEO were in designing the leadership structure, I don’t know what is.

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Etihad is useless Guest

What does etihad even stand for? An airline that flys to random places all over the world doesn’t seem to have any plan whatsoever. Like how can a successful airline really say seriously that they fly to New York and London but at the same time to Lubumbashi and Medan? It’s almost like Arik just pointed at a map and went yep that’ll do. He always bragged about how much he had been to every country in the world (definitely a lie) and how he had 5 passports (what’s the point) and that seemed to be how he picked routes. Did the CEO and Captain Majed never point out the flaws in this stupidity? And then there was the unlimited double daily and increased frequency announcements after days of being released! Yay double daily, but again were they even full? Who knows. But the way he controlled ifly was truly disgusting. He was literally on duty travel with his posse of pussys multiple times a week every week for no reason yet normal staff members could never get ID50s because it was harming revenue! So him taking 20 people to Lisbon for 24 hours for a meeting that could have been an email didn’t harm revenue but the occasional ID50 for staff was the problem! Luckily CEO helped staff out there (oh wait of course he didn’t the moron). But the worst worst worst example. Whilst UAE was being attacked relentlessly by Iran this idiot was sending selfies with his hypnotised retarded loyal followers in the office (against government guidelines) saying how much he missed seeing everyone in HQ. Truly sickening that he was making it known people should be in the office. And then idiot CEO and even bigger idiot Nadia then had us all back in anyway, only for us to spend everyday in the car park sheltering instead of working had we been at home. A scandal in itself. Well little Arik Ivander Kumar you’ll never work again (unless it’s for Air Lubumbashi) and I take great happiness in the fact that you’ve crawled off with your carrier bag. Let’s hope Dani, Ruiradh, Javi and all of the other chiefs join you out the building soon enough you horrible little dog. As for Etihad, a loser airline constantly in the shadows of your big brother down the road, how sad and pathetic.

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