Cathay Pacific Fires Flight Attendants For Making Fun Of Passengers

Cathay Pacific Fires Flight Attendants For Making Fun Of Passengers

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A Cathay Pacific crew’s unprofessionalism is going viral on social media in China, causing the airline to take decisive action.

Cathay Pacific crew made fun of mainland Chinese passengers

This incident happened on Sunday, May 21, 2023, and involves Cathay Pacific flight CX897 from Chengdu (CTU) to Hong Kong (HKG), which was operated by an Airbus A330. A Mandarin speaking passenger took to social media platform Xiaohongshu to share the unprofessionalism of the crew throughout the flight, as they complained extensively in English and Cantonese about customers.

So, what did the crew say? One passenger reportedly asked for a carpet, but meant blanket. In a recording allegedly taken by one of the passengers, you can hear someone saying “if you cannot say blanket in English, you cannot have it… carpet is on the floor, feel free if you want to lie on it.”

A flight attendant allegedly remarked in Cantonese that “they cannot understand the human language,” after making an announcement in Cantonese reminding passengers to stay seated when the seatbelt sign is turned on.

Admittedly flight attendants sometimes deal with complicated passengers, and will sometimes make jokes. But this completely crosses the line. It’s not just that this was said within earshot of passengers, but rather this isn’t even acceptable to joke about.

Cathay Pacific fires three flight attendants for behavior

On Monday, Cathay Pacific took to Chinese social media platform Weibo to issue an apology for the incident, and state the company had opened an investigation. The airline reiterated that “any speech or behaviour that violates our policies or code of conduct, when confirmed, will be dealt with seriously and diligently.” The airline also stated that it contacted relevant passengers to learn more about the incident.

The flight attendants were initially suspended, and the airline promised to have an additional update within three days. Well, the airline didn’t waste any time, and has now fired three flight attendants from this flight for their behavior. Wow.

Cathay Pacific has fired three flight attendants

Bottom line

On Sunday, some Cathay Pacific flight attendants on a flight from Chengdu to Hong Kong were overheard making fun of passengers who primarily spoke Mandarin. Apparently the jokes took place throughout the flight, and as you’d expect, this caused quite the uproar.

Cathay Pacific promised to investigate, and the airline took swift action, first suspending the crew members involved, and then firing them. This kind of behavior is unacceptable, so this punishment seems appropriate. It’s good that the flight attendants got called out for their behavior, because who knows how many other times they acted this way without getting caught.

What do you make of this Cathay Pacific situation?

Conversations (113)
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  1. ernestnywang Member

    Lucky, the flight departed from Chengdu Tianfu (TFU), not Chengdu Shuangliu (CTU)

    1. Amy Guest

      In fact, this incident is reflecting the bigger "discrimination" issue against mainland Chinese in the entire society of Hong Kong. It's really difficult to fix since approximately 70% of the population has that kind of shallow mindset.

  2. Andy Chan Guest

    To be fair, such bad eggs exist in every company and discrimination occurs at all airlines. Do you think the Singapore Airlines SQ Girls like serving passengers from Mainland China and India - no! I’m be heard crew discriminating passengers in the galley and yet such bad behaviour doesn’t reach mainstream media

    I see this as a one off situation as the vast majority of the cabin crew in airlines are good people. If...

    To be fair, such bad eggs exist in every company and discrimination occurs at all airlines. Do you think the Singapore Airlines SQ Girls like serving passengers from Mainland China and India - no! I’m be heard crew discriminating passengers in the galley and yet such bad behaviour doesn’t reach mainstream media

    I see this as a one off situation as the vast majority of the cabin crew in airlines are good people. If had eggs exist, they should be dealt with and what Cathay Pacific management did was correct action. You cannot patrol each and everyone’s thinking and how they feel against certain group of people. If they display such behaviour, then they need to be dismissed.

    1. Frank Yu Guest

      It was widely reported, well before this incident, that Cathay Pacific has a culture of discriminating mandarin speaking passengers. I don’t buy the bad egg theory.

  3. Stanley Yea Guest

    Typical of western influenced Hongkies. Insulting and speaks down on humanity, typical of colonialism days., superiority ego and mindsets. They forget their ROOTS., they are Chinese. Pray and hope for they realise and revert to humility and serve accordingly as their roles. Cathay pacific sacking should also send them for rehabilitation to be humble as human., regardless of race, creed nor cultures .

  4. Sumting Guest

    Reading these comments it seems such behaviour is not very common. And it is only a certain group who see it a problem.

    Perhaps they should learn to respect others and stop acting like the shitter. If they learn to respect others they will get the respect in return.

    1. Adrian Guest

      “It is only a certain group who see it a problem”. This same argument can also be made by callous-unemotional observers to issues such as rape, abortion, domestic violence, workplace prejudices… all would disproportionately affect certain members of social groups (I will leave it, as a mental exercise, for you to derive which groups I am referring to).

      It is therefore even more callous and unemotional that you would suggest the individuals and groups...

      “It is only a certain group who see it a problem”. This same argument can also be made by callous-unemotional observers to issues such as rape, abortion, domestic violence, workplace prejudices… all would disproportionately affect certain members of social groups (I will leave it, as a mental exercise, for you to derive which groups I am referring to).

      It is therefore even more callous and unemotional that you would suggest the individuals and groups being actively discriminated against to “stop acting like the shitter [sic]”. This is classical victim-blaming, which is not only tangential to what is being discussed here but also dizzyingly counterproductive.

  5. Gordon Guest

    its a shame people here and also cx treats political correctness on top of air industry rules. this isnt even racism. chinese travellers repeated break rules and way too many people decide to took away for profitability. the cx crew is totally in the right for telling the chinese to deal with themselves according to the rules.

    even chinese crew spoke behind the hong kong passenger - i asked for water one time and...

    its a shame people here and also cx treats political correctness on top of air industry rules. this isnt even racism. chinese travellers repeated break rules and way too many people decide to took away for profitability. the cx crew is totally in the right for telling the chinese to deal with themselves according to the rules.

    even chinese crew spoke behind the hong kong passenger - i asked for water one time and she was bitching about me the row behind… and when i complained to cx it got fobbed away because i am not chinese but am a Hongkonger!

    1. Adrian Guest

      It is preposterous that you equate this incident of discrimination to political correctness persecution. Even if your *anecdote* that “Chinese passengers break rules all the time” is factually true, such rule-breaking behaviors deserve to be called out just like they have been with U.S. passengers (citing TSA reports). However, this argument is not pertinent to what is being discussed here, which is some passengers being discriminated against due to language issues. This is, at minimum,...

      It is preposterous that you equate this incident of discrimination to political correctness persecution. Even if your *anecdote* that “Chinese passengers break rules all the time” is factually true, such rule-breaking behaviors deserve to be called out just like they have been with U.S. passengers (citing TSA reports). However, this argument is not pertinent to what is being discussed here, which is some passengers being discriminated against due to language issues. This is, at minimum, discrimination based on national origin. You broken logic begs for the question whether you have difficulty with intellectually analyzing situations.

  6. George Romey Guest

    Unfortunately cabin crew seems to have deteriorated somewhat over the years, reflecting the general decline in the human race.

    1. Gordon Guest

      Ever since CX fired the ethnic HK crew in 2019…

  7. WTT Guest

    There is growing frustration in HKG about the slow death of the local language, Cantonese. Caused by the various diktats from the main-land and the CCP. (Main-landers visiting HKG , also have no idea about the local etiquette). No wonder this frustration is manifesting itself with this incidents like this.

    1. Gordon Guest

      Chinese. visiting Hong Kong.

      US mainlanders, UK mainlanders and European mainlanders means a totally different group of people.

  8. iamhere Guest

    Firing the flight attendants is a bit too much as a consequence, too?

  9. DT Guest

    Airbus' PR Team:
    "Our cabins are so quiet, that you are able to record conversations 2 metres away. FAs are encouraged to gossip only while working on noisy Boeing planes."

  10. Alex Guest

    If AA applied the same strict measures, they‘d halve their flight attendant workforce within weeks ….

    1. UA GS @ SFO Guest

      It's a damn shame Cathay and AA are in the same oneworld alliance. It's akin to putting an IMO Gold Medalist and Joe the Plumber on the same math team.

    2. UA GS @ SFO Guest

      Pardon me for getting carried away. Irrespective of this incident, Singapore Airlines is better. Let me revise my analogy to IMO Silver Medalist.

  11. Percy Smith Guest

    Some context is needed here:

    1. The flight attendant attending to do the blanket-requesting customer did not appear to speak Cantonese or Mandarin.
    2. The lines were not said to the passenger requesting the blanket/being made fun of. There is no evidence the lines were said in the cabin at all.
    3. The lines were said in the galley. *Another passenger* (the complainant), who is an English speaker, overheard the conversation, took offense,...

    Some context is needed here:

    1. The flight attendant attending to do the blanket-requesting customer did not appear to speak Cantonese or Mandarin.
    2. The lines were not said to the passenger requesting the blanket/being made fun of. There is no evidence the lines were said in the cabin at all.
    3. The lines were said in the galley. *Another passenger* (the complainant), who is an English speaker, overheard the conversation, took offense, recorded the conversation at put it on Xiaohongshu (described as China's Instagram).
    4. CX summarily fired the three galley FAs <24 hours of the posting. CX didn't even bother waiting for the three days investigation.

    The flight attendants did wrong, there is no point debating that.
    However the punishment did not fit the crime - or, to put it more bluntly, it was not the passenger who asked for the blanket being recompensed, it was the overhearing passenger and the Feelings Of The Chinese People being appeased.

    1. UA GS @ SFO Guest

      the punishment did not fit the crime

      This is USA-centric thinking. There's a reason service culture in the states is practically non existent whereas Asian hospitality is famous. Asians should be proud of their grace, refinement, and professionalism. Insist on the highest standards!

      Furthermore, the role of cabin crew at an Asian airline is more prestigious (socially) than its western counterpart. The prestige of the job underscores the need for high standards.

    2. percysmith New Member

      "There's a reason service culture in the states is practically non existent whereas Asian hospitality is famous. "

      "the role of cabin crew at an Asian airline is more prestigious (socially) than its western counterpart"

      This is outmoded thinking. In expensive parts of Asia, being a CX FA (whose base pay before flight pay is US$1,238/month) isn't prestigious by any yardstick.

    3. Tom Guest

      The person is noting about the service people receive on fight. No way you get the same type of hospitality on a flight in the USA.

    4. Gordon Guest

      Not true.

      When a Chinese crew attended to me a OWE requesting water at row 72 many moons ago, she made the same sort of rude comments in Chinese. I complained to CX and they told me its normal.

    5. Henry Guest

      Hi Percy, thanks for expressing your concerns, the script could be hard to understand when you are not a Chinese speaker, or with limited culture content, however, the flight attendants are apparently Chinese speaking based on the location they are serving, the way and the accent they speak English. In fact, they refuse understanding the languages they absolutely understand and comprehend well, and refusing serving in the languages they know and can speak. Even taking...

      Hi Percy, thanks for expressing your concerns, the script could be hard to understand when you are not a Chinese speaker, or with limited culture content, however, the flight attendants are apparently Chinese speaking based on the location they are serving, the way and the accent they speak English. In fact, they refuse understanding the languages they absolutely understand and comprehend well, and refusing serving in the languages they know and can speak. Even taking this thing further, they joke and play with them publicly and in front of all other passengers on board, that is why this causes so much rages like this. I have been flying weekly, never seeing such bad behaviors, what I used to see at other airlines like SQ, QR, AA, DL, UA, the FAs even did really do not speak Chinese, but making their bests to communicate with the people who does not speak English; but here, it is just taking things to a wild level, surely you don not have to speak a language, but do not joke about your customers loudly onboard.

    6. percysmith New Member

      Henry the first flight attendant who attended to the passenger was not a Cantonese or Putonghua speaker. Even the complainant conceded that, and further it is corroborated by the way her two colleagues spoke English to her and then Cantonese among themselves (the second and third flight attendants were likely Hong Kong Chinese).

      It is not a "refuse serving in the languages" on the part of the first flight attendant, who seems to be the...

      Henry the first flight attendant who attended to the passenger was not a Cantonese or Putonghua speaker. Even the complainant conceded that, and further it is corroborated by the way her two colleagues spoke English to her and then Cantonese among themselves (the second and third flight attendants were likely Hong Kong Chinese).

      It is not a "refuse serving in the languages" on the part of the first flight attendant, who seems to be the only flight attendant interacting with the blanket passenger.

  12. Omri Guest

    Anything to please the owners. The airline will either be shut or nationalised anyway.

  13. BenjaminGuttery Diamond

    Not a firing offense IMHO. Many mainlanders think they are "superior" to the "rest" of China, etc. A short suspension and sensitivity training, sure. But not firing. This is where Cathay & Hong Kongs CCP led leaders are trying to damage both even more in the eyes of the citizenry.

    1. Pete Guest

      Not where the pax can hear. EVER. There really is no excuse. Yes, people in the service industry bitch about the customers. It's completely normal. What's abnormal is doing with in earshot of the customers, particularly when it's likely that almost all of them have a 4K video camera in their pocket.

      It was foolish, unprofessional, and most of all damaging to the brand. They had to go.

    2. percysmith New Member

      I somehow really doubt if a BA crew blabbed about a passenger's Cockney accent will be taken so far. Even if within earshot of another passenger who self-identifies himself as Cockney.

    3. UA GS @ SFO Guest

      You don't know jack shit about what you are talking about.

    4. UA GS @ SFO Guest

      (In reference to Benjamin G., I mean)

  14. Stefan Guest

    The FA's weren't entirely wrong here. Oh well...

    1. StefanBlows Guest

      Is that so? You condescending arse.

    2. UA GS @ SFO Guest

      Here in the west we like to say ass.

  15. glenn t Diamond

    Oh, if I had a dollar for every time I've heard FAs on the American big 3 bitching to each other about passengers.....

    1. UA GS @ SFO Guest

      That word is a misogynistic slur. Just say "complaining."

  16. Zhi Guest

    Unfortunately, this is not the first time I've heard such disturbing things happen with Cathay.

    I've seen multiple reports by Mainland Chinese passengers, both in business cabin and in economy class, that they witnessed or experienced discriminatory/offensive language or actions from Cathay attendants towards Mandarin-speaking passengers, and extra attention to white passengers.

    What was more disturbing was that I've seen such accounts happen as early as in the early 2010s, way before the protest and...

    Unfortunately, this is not the first time I've heard such disturbing things happen with Cathay.

    I've seen multiple reports by Mainland Chinese passengers, both in business cabin and in economy class, that they witnessed or experienced discriminatory/offensive language or actions from Cathay attendants towards Mandarin-speaking passengers, and extra attention to white passengers.

    What was more disturbing was that I've seen such accounts happen as early as in the early 2010s, way before the protest and the National Security Law came into place, so the sympathy/justification some of you have towards the Cathay attendants in the comment section really seems invalid to me.

    The fact is, Mainland Chinese passengers represent a big part of Cathay's customer base. If Cathay deems the Chinese market/customers undesirable, they could quit at anytime, but for such things to constantly happen, it shows how unprofessional and indecent as human beings some Cathay attendants are, and how negligent the Cathay management has been.

    1. Gordon Guest

      Those passengers totally asked for it. They refuse to listen to requsts to settle down. And the Chinese crew just get a free pass to insult passengers too because of their connection to their nasty genocidal regime.

  17. Sam Guest

    As a Diamond on Cathay Pacific for more than 10 years, I can confirm from that this sort of discriminatory behaviour is sadly common. This is the perfect example of internalised racism and the colonised mentality that has always and continues to exist among the crew. Giving preferential treatment to certain Diamond members of other Diamond members is also commonplace.

    1. David Diamond

      Not to condone the unprofessional crew (what they did deserves termination), but why do mainlanders always like to cast stones in glass houses? Is it not mainlanders who constantly make 鄙視鏈 and need to rate almost everything on a "tier list"? Do people from Shanghai and Beijing not often think themselves superior to the rest of China? If a few HKers are discriminatory, then it's "colonized mentality" and "internalized racism", but people from Shanghai and...

      Not to condone the unprofessional crew (what they did deserves termination), but why do mainlanders always like to cast stones in glass houses? Is it not mainlanders who constantly make 鄙視鏈 and need to rate almost everything on a "tier list"? Do people from Shanghai and Beijing not often think themselves superior to the rest of China? If a few HKers are discriminatory, then it's "colonized mentality" and "internalized racism", but people from Shanghai and Beijing who do are just a-holes.

      Mainlanders are guilty of the very same thing they often accuse others of, painting an entire city with one big brush, and when the same is done to themselves, you hear a billion glass hearts all shattering at the same time.

    2. Randy Zee Guest

      I agree with you…people need to stop be g so sensitive especially when their and most other cultures are insensitive….spare me from people that need therapy for every slight that comes their way….

    3. Ethan Guest

      Very well said, just like GOP, a lot of CCP, and their defenders, are master of projection.

    4. Bruce Guest

      Cathay has a huge customer base in Mainland China and it was not wise to despise the future customers, let alone view their customers with a colonised point of view that they as HKers are superior to the mainland customers. Shame on Cathay.

    5. Gordon Guest

      Japan, Taiwan and SE asia is a bigger market. Get your facts right mate.

    6. Gordon Guest

      I totally agree with you. And the chinese cabin crew CX employs dont do their people a favour either be treating customers the same.

  18. Tom Guest

    Wow, this is unacceptable. The crazy part is that those ladies aren’t fluent themselves, what the heck!!! Definitely need to learn how to respect others. If you know more, then teach others. No need for this type of behavior. Very sad; definitely deserved to be fired.

    1. Stefan Guest

      Pretty sure that HK based FA's are 100% fluent in English.

    2. Gordon Guest

      Amazing generalisation.

      The passengers did not make themselves to be respected, and now you are victim blaming?

  19. MaroonOtter Member

    It seems that Cathay has long had a reputation for discriminating passengers on the language they speak, and this has been talked about on Chinese social media for years. I guess these flight attends really crossed the line and unfortunately (for them) got caught on tape. Anyhow, it’s good to see some actions from the management.

    1. Tom Guest

      yes it is in this situation because Cathay Pacific is offending a GIGANTIC base. In any situation, a decent human will not behave like these flight attendants. The most awful part is that they weren’t even fluent in English, so why make fun of others. Shameful behavior.

    2. Gordon Guest

      Those flight attendents wouldnt treat other behaving customers like that either.

      Until a Chinese cabin crew on CX talked back on me when I asked for water, I never ran into a rude crew on CX. Needless to say CX had no intent to deal w my issue and I have moved to other airline since.

      I also wonder what others would think to have big brother spyibg on you in your workplace, like what these rude chinese did.

    3. ConcordeBoy Diamond

      Ummmm, clearly it is. The CPAFA Union isn't even defending against this.

    4. Murphy Guest

      Its now run by the CHINESE COMMUNIST PARTY.

      go figure.

    5. Palmface Guest

      This is equivalent to white flight attendants mocking black or other POC passengers as less human if they don’t speak perfect English…

    6. David Diamond

      @Palmface

      If only you could read Chinese and see the shit mainland Chinese people say on Xiaohongshu about black people, Indians, Southeast Asians, Japanese, Koreans and Caucasians in general (did I just cover most of Earth?).

  20. Frustrated Flyer Guest

    Cathay should fire its management group instead. It is the worst airline I have flown with. My guess, based on my last experience with them, is that the crew is overwhelmed because of skeleton staffing on their flights. That's when humor comes into play, both good and bad.

  21. Flyer1 Guest

    Wouldn’t it be nice if this happened to all employees across the board in every profession and every company. What a kinder World we would live in. One can only imagine.

    1. Gordon Guest

      The customers should behave too. They did not have any good intent recording everything.

  22. Linda Guest

    Clearly what these flight attendants laughed about was very nasty and sad. The world seems to think making fun of people is acceptable- it is not.terminating the employees that were clearly unprofessional was the correct thing to do.

    1. Gordon Guest

      So how about the self imposing big brother - should they be banned from flying for using those equipment that may harm the safety of other passengers?

  23. Norman Guest

    You made discrimination sound easy - “making fun of”

  24. Jen Guest

    My understanding: HKers view mainland Chinese with a lot of contempt, as do Japanese, Korean, etc. It is no different. Tack on ER the fact that they perceive theirs as a Ukraine-Russia parallel situation, and that the end to their autonomy has been all but guaranteed by the PRC, I think it lends subtext to the dynamic reported here. Albeit an unprofessional one on the flight attendants’ part. Their snide remarks are probably some self-soothing...

    My understanding: HKers view mainland Chinese with a lot of contempt, as do Japanese, Korean, etc. It is no different. Tack on ER the fact that they perceive theirs as a Ukraine-Russia parallel situation, and that the end to their autonomy has been all but guaranteed by the PRC, I think it lends subtext to the dynamic reported here. Albeit an unprofessional one on the flight attendants’ part. Their snide remarks are probably some self-soothing last refuge, and now they have been promptly axed, in a way that is representative of a larger death: One Country, Two Systems.

    1. Eskimo Guest

      Taiwan is more like Ukraine-Russia parallel situation.
      It's only like that when the West supplies you advance weaponry few hundred miles away.

      By the way, One Country, Two Systems.
      Could it also mean Democrats and Republicans?

    2. Gordon Guest

      2 systems? It’s a joke with the new kangaroo “parliament” that came thru a selection process by the party :))))

    3. Jkjkjk Guest

      Some brainwashed HKers view mainland china with contempt not ALL. Out of 7 million probably only 1.5-2 millions.
      One country and two systems are still very much alive. I don’t freaking understand. National security laws? The US had national security laws. PATRIOT Act is against the constitution. Yet national security laws of HK bother Americans.

      Ohh. How about having Chinese immigration in HK HSR station? For crying outloud it’s the same as other...

      Some brainwashed HKers view mainland china with contempt not ALL. Out of 7 million probably only 1.5-2 millions.
      One country and two systems are still very much alive. I don’t freaking understand. National security laws? The US had national security laws. PATRIOT Act is against the constitution. Yet national security laws of HK bother Americans.

      Ohh. How about having Chinese immigration in HK HSR station? For crying outloud it’s the same as other international rail service such as eurostar from gare du nord to st pancras

    4. JetSetFly Guest

      Lol. I would say out of 7 mil, only 1.5-2m are happy with China taking over their democratic freedom. Not the other way around. I think it’s way too harsh to terminate these unprofessional flight attendants over their actions. I can certainly understand where they come from. Times have changed. It’s time for these HK’er to realize they are no longer the highest totem pole in the Chinese diaspora.

    5. digital_notmad Diamond

      It's never acceptable to make fun of a stranger struggling through a foreign language.

      That said- only unserious people who have never read the National Security Law would suggest that it's remotely similar to the Patriot Act. The Chinese government has unlawfully usurped Hong Kong's sovereignty in brazen violation of the Sino-British Joint Declaration.

      While it may or may not be wise for the Western powers to depose the Chinese regime over this, it would...

      It's never acceptable to make fun of a stranger struggling through a foreign language.

      That said- only unserious people who have never read the National Security Law would suggest that it's remotely similar to the Patriot Act. The Chinese government has unlawfully usurped Hong Kong's sovereignty in brazen violation of the Sino-British Joint Declaration.

      While it may or may not be wise for the Western powers to depose the Chinese regime over this, it would be well within their rights to do so.

    6. Eskimo Guest

      @igital_notmad

      You don't need to read "National Security Law", you just have to read what Edward Snowden said.
      That said- only unserious people would think there are no cars travelling faster than the speed limit.

      "While it may or may not be wise for the Western powers to depose the Chinese regime over this, it would be well within their rights to do so."
      Is a very loaded phrase that should have the...

      @igital_notmad

      You don't need to read "National Security Law", you just have to read what Edward Snowden said.
      That said- only unserious people would think there are no cars travelling faster than the speed limit.

      "While it may or may not be wise for the Western powers to depose the Chinese regime over this, it would be well within their rights to do so."
      Is a very loaded phrase that should have the exact same meaning if you flip 'Western' and 'Chinese' but you will disagree.
      So who gives who the rights wise @digital_notmad, ChatGPT?

    7. digital_notmad Diamond

      @Eskimo lol I'm sure you thought you had a point in there somewhere

    8. Eskimo Guest

      @digital_notmad

      LOL, response like yours is one of the best part of my time on this blog.

      There are those brainwashed by propaganda, and then there are those like you who have nothing in there to wash.

    9. Samo Guest

      No, it's not the same because neither British nor French police are controlled by a totalitarian regime and well known for breaking human rights. Not to mention that British police in France and French police in the UK have virtually zero legal powers other than denying you entry onto the train, which again is very different from having armed Chinese officers excercising full jurisdiction over part of the station.

      Context matters.

    10. AC Guest

      I think the contempt from HK is more the fact that the influx of mainlanders into HK has not only forced the city into a state of overcapcity, but since 1997, China has effectively used Macao and Hong Kong as a thought experiment and when Hong Kong's relative "freedom" became too unattractive for the egos of PRC, they held Hong Kong back whilst the rest of China's cities grew and passed Hong Kong.
      Hong...

      I think the contempt from HK is more the fact that the influx of mainlanders into HK has not only forced the city into a state of overcapcity, but since 1997, China has effectively used Macao and Hong Kong as a thought experiment and when Hong Kong's relative "freedom" became too unattractive for the egos of PRC, they held Hong Kong back whilst the rest of China's cities grew and passed Hong Kong.
      Hong Kong may still want to say it's a global city with an edge, but it's stuck in this spot where it's not really a 1st line city anymore.
      Japan and Korea are a different story, the hate is that the bad apples that travel to these cities often do not respect the customs of their locations...bad apples may not be a LOT, but when you're talking about 1.3bn people, even small percentage of bad apples can make it difficult to cope. It's not that different from the "loud American".

  25. Ethan Guest

    Not defending CX here (well done on firing these FAs)
    but it also falls under bigger picture that China is erasing everything about Hong Kong, nationalists in China are calling for "stop the wrong culture from root"
    which goes way beyond some unprofessional people.

    1. Jkjkjk Guest

      Well HK was, is and will belong to China after all. What’s wrong with that? They can do as they see fit, no?
      Erasing everything HK? Any evidence? Erasing cantonese? For crying out loud cantonese can be heard everywhere in Guangdong. They use it in even subway announcements. Try again.

    2. David Diamond

      @Jkjkjk
      Hong Kong is to remain unchanged for 50 years after the handover. The was the original deal (Joint Declaration) with Britain, and part of the Basic Laws. If you don’t know, perhaps you shouldn’t act like a Chinese government bootlicker.

    3. Jkjkjk Guest

      No. Not remained unchanged. It was one country two system. BUT, If the HK government wants to be closer to their parent, mainland because that’s where money is, that’s where trade is and that’s where culture is, it’s up to their prerogative not yours.

    4. David Diamond

      Yeah, HK people definitely wanted the National Security Law, totally explains the massive protests. Actually, whether what the “HK Government” wants matters depends on your views about democracy (which was also promised but ultimately reneged on). A government rubber stamped by a totalitarian regime hardly has legitimacy in my opinion.

      And before you continue bootlicking with statements about the UK not giving HK democracy, go look up which government threatened UK against giving HK general...

      Yeah, HK people definitely wanted the National Security Law, totally explains the massive protests. Actually, whether what the “HK Government” wants matters depends on your views about democracy (which was also promised but ultimately reneged on). A government rubber stamped by a totalitarian regime hardly has legitimacy in my opinion.

      And before you continue bootlicking with statements about the UK not giving HK democracy, go look up which government threatened UK against giving HK general elections.

    5. Gordon Guest

      Mainland Europe has nothing to do with the dirty chinese tricks. It is the Chinese that are running genocide rings against Uyghurs and Hongkongers and Tibet.

    6. Jason Guest

      @jkjkjk
      Pursuant to Treaty of Nanking, the Island of HK is given out “in perpetuity”. Pursuant to Treaty of Peking, all of Kowloon south of Boundary Street is also given out in perpetuity.

    7. Neal Guest

      Imperialism much?
      Unequal treaties.
      The majority of HK’s territory was leased for 99 years which ended in 1997.

    8. David Diamond

      Only if you definition of majority relates to land mass rather than relevance. The New Territories are to be returned after 99 years (the majority of the land mass), but much of Kowloon and all of HK Island is ceded in perpetuity (aka all of the places in HK that mattered).

      Unequal treaties is the name China gave it, but completely ignored all the “unequal treaties” they forced other cultures to sign when they won...

      Only if you definition of majority relates to land mass rather than relevance. The New Territories are to be returned after 99 years (the majority of the land mass), but much of Kowloon and all of HK Island is ceded in perpetuity (aka all of the places in HK that mattered).

      Unequal treaties is the name China gave it, but completely ignored all the “unequal treaties” they forced other cultures to sign when they won in imperialistic wars. You think Tibet and Mongolia and Xinjiang all willingly joined China because of their shared religious, cultural and linguistic routes? /s

    9. Eskimo Guest

      @David

      Careful with "forced other cultures to sign when they won in imperialistic wars."

      You wouldn't have a Hertz employee and a police officer confused for no reason right?

    10. Gordon Guest

      And unequal economic treaties sri lanka, nepal, maldives, and a few african countries signed?

      Recently Hondurus had an agreement with china to buy the seafood products and china pulled out unilaterally. How about that?

    11. Bobo Bolinski Guest

      We all look forward to our next visit to the beautiful nation of Taiwan. Agree, comrade?

      Send Taiwan F-16s! Oh, wait - the free, democratic country of Taiwan already has F-16s....and no pooh-bear dictator!

    12. Julia Guest

      "perhaps you shouldn’t act like a Chinese government bootlicker."

      I don't think it's an act...

    13. Murphy Guest

      Hong Kong never belonged to a country that founded in 1949 until the illegal occupation in 1997.

      Get your facts right.

    14. Gordon Guest

      Wow

      You are saying Chinese should run around nitpicking and recording and cancelling everyone?

      Whilst its a capital punishment offence for the contrary….

  26. Henry Guest

    It is good to see these actions, as this really matters to many of us, if this is the culture of the CX, let us make them change to something more appropriate until these flight attendants no longer even dare to do that.

  27. Matt Guest

    This probably had more to do with not upsetting the mainland more than anything else, but either way, not professional.

    1. Jkjkjk Guest

      What? There’s an audio recording of FA making fun of customers and they fire them not to upset the customer? Duhhhhh…

    2. Tigris Guest

      I think Matt meant the firing was more meant to appease the Mainland (gov't or customers) moreso than doing the right thing.

    3. Murphy Guest

      Who cares about those big brother morons anyways. Why are they so unpatriotic for not taking their flag carrier.

      Shame shame.

  28. Endre Guest

    Bravo, CX! Sadly, in the US the bad apples can hide behind the unions

    1. Gordon Guest

      And you hide behind the Chinese Communist Party to prop up the big brother

  29. Eskimo Guest

    In US, if you ask a flight attendant for carpet. You will get dragged out of the plane.

    "carpet is on the floor, we will make sure you lie on it."

    And we're rightly allowed to do so because normal people will ask for blankets, only terrorists, child trafficker, drug addict with deadly tickling feathers are suspicious enough to ask for a carpet.

    1. John Guest

      [sighs] OK, now what substance did you inhale today before you typed this?

    2. Gordon Guest

      Absolutely. These chinese passengers are not doing themselves any favours for secretly recording either.

      In any other places it would get thrown out since it would have been a health and safety issue. And had they pulled the same in china it would have been a crime of capital punishment.

      The number of people here giving these chinese a free pass to infringe on other’s freedom is ridiculous.

  30. Jonathan Member

    Honestly as sad as I am to say it, this is nothing new with Cathay.

    As a mandarin speaking Chinese-American who has been flying Cathay since before I can remember, you see these kinds of things all too often. There is a certain sense of superiority and arrogance within the Cathay culture towards mainland Chinese people, in contrast to the rainbows and butterfly that western passengers often receive.

    1. UA GS @ SFO Guest

      Not just Cathay culture.

      I was standing in line at HKG security.

      A mainland Chinese passenger had just sent her bag through the x-ray and was walking to the metal detector. The HKG security agent (also a woman*) sneered in Mandarin, "What are you going over there for? There's a line. Where are you going to go?"

      Uh... there's a line, so how about getting in it?

      The exact same security agent was very deferential...

      Not just Cathay culture.

      I was standing in line at HKG security.

      A mainland Chinese passenger had just sent her bag through the x-ray and was walking to the metal detector. The HKG security agent (also a woman*) sneered in Mandarin, "What are you going over there for? There's a line. Where are you going to go?"

      Uh... there's a line, so how about getting in it?

      The exact same security agent was very deferential in English to a white passenger a minute later.

      *I mention the HKG agent was also a woman because there might have been an element of jealousy. Traditionally, women from southern China (including HK) are uglier than women from northern China.

    2. dillpickles Member

      Wow. You so invalidated your credibility the moment you made a blanket statement about people's attractiveness based upon their ethnic origin.

    3. LEo Diamond

      There's a joke about it: You can speak Chinese anywhere in Earth, but only in Hong Kong you will receive special treatment

    4. Gordon Guest

      That’s not true. Most places will you get better treatment. It’s still preferential and people seems to be ok with it - except its still discriminatory to everyone else.

      And in Hong Kong the Chinese are the invaders. I dont hear good things about them in Australia and Cali/NY either when they buy up real estate and price locals out.

      People need to wake up.

    5. Heathrow_LHR Guest

      "Traditionally, women from southern China (including HK) are uglier than women from northern China."

      How can you tell, when they all look exactly the same?

      (sorry, I'm just applying the exact amount of logic that was in your statement: none).

    6. Jkjkjk Guest

      Not only CX but whole of HK. I had to walk waving my non Mainland Chinese passport during 2019 riots by “youth of HK”. If you speak any word of mandarin or show any affection for PRC and CPC, you will get beat up by these so called “freedom fighters”.
      But once most of local knows I’m from one of the maid country that live in one of the expensive property in HK they’re all just jealous AF.

    7. canuck_in_ca Guest

      There's a certain pecking order... HK > Shanghai > Beijing > rest of mainland. Flying F on CX as a caucasian was amazing. Totally different experience for my Shanghai born wife.

    8. Julia Guest

      "they’re all just jealous AF"

      Maybe they just don't like snotty mainlanders?

    9. Gordon Guest

      Agree. Nothing is more annoying than those loud people who thinks they are better.

      Aside from my CX experience upthread, my seat was taken by a Chinaman on BA once. Once the BA Crew were involved they quickly took care of that dude and sent him back to where he belong.

      Needless to say there goes my gold ticket.

  31. S.R Guest

    If only airlines in the US were that quick to get rid of the bad apple flight attendants and let the affected customers know the outcome.
    Especially those on power trips

    1. Gordon Guest

      Just allow the CHINESE COMMUNIST PARTY to run the country. easy.

      No badmouthing the government. That’s how all it came about.

      Good luck.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

digital_notmad Diamond

It's never acceptable to make fun of a stranger struggling through a foreign language. That said- only unserious people who have never read the National Security Law would suggest that it's remotely similar to the Patriot Act. The Chinese government has unlawfully usurped Hong Kong's sovereignty in brazen violation of the Sino-British Joint Declaration. While it may or may not be wise for the Western powers to depose the Chinese regime over this, it would be well within their rights to do so.

4
Flyer1 Guest

Wouldn’t it be nice if this happened to all employees across the board in every profession and every company. What a kinder World we would live in. One can only imagine.

3
S.R Guest

If only airlines in the US were that quick to get rid of the bad apple flight attendants and let the affected customers know the outcome. Especially those on power trips

3
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