Air France Concierge: New Paid Service At Paris Charles De Gaulle

By: Ben Schlappig

Published: May 22, 2024

34 comments

Air France has introduced a new concierge service at its Paris Charles de Gaulle (CDG) hub. This is intended to simplify the airport experience for passengers, at a cost. Think of it as being along the lines of American Five Star Service or Delta VIP Select.

In this post:

Details of Air France concierge service at CDG

As of June 11, 2024, Air France is offering three concierge service packages for passengers traveling through Charles de Gaulle Airport. Before we cover the details of each of these packages, let’s cover the basics:

This is open to all Air France passengers traveling in economy, premium economy, or business class; it’s not open to first class passengers, since they get most of these perks included with their ticket
You can reserve this as early as when you book your ticket, and as late as 6PM the day before you travel through Paris
If you reserve this package, you’ll be contacted roughly 48 hours before travel to finalize all the details (of course this will occur later if you book within 48 hours of travel)
At most four people can be accompanied by a single concierge, so you’ll find a big jump in pricing when you go from four to five people, since it will be treated as two groups
Interestingly none of these packages include lounge access as part of the fee, so you’ll need to access lounges either based on your class of service, your status, or you can buy access separately (business class lounge access costs €75 or 15,000 miles per person)

There are three packages to choose from, depending on whether you want the service on departure, in transit, or on arrival.

Air France concierge departure package

With the Air France concierge departure package, you receive the following:

Private transfer from Paris or areas around Paris to the airport
A greeting as you get out of your car
Baggage handling and check-in at a Sky Priority counter
Being accompanied to the lounge, assuming you have access
Being escorted to the gate via priority lanes

Air France concierge departure package pricing

Air France concierge in transit package

With the Air France concierge transit package, you receive the following:

Being met as you disembark your aircraft
Being accompanied to the lounge, assuming you have access
Being escorted to the gate via priority lanes

Air France concierge transit package pricing

Air France concierge on arrival package

With the Air France concierge arrival package, you receive the following:

Being met as you disembark your aircraft
Being accompanied to baggage claim via priority lanes
Baggage collection and transfer to your vehicle
Private transfer from the airport to Paris or areas around Paris

Air France concierge arrival package pricing

Is the Air France concierge service worth it?

As is the case with virtually all of these concierge services offered by airlines, it’s definitely a niche offering. The way I view it, there are three situations where people might take advantage of this:

If you’re super wealthy and money is no object, you might as well make your journey a bit easier
If you’re taking a special trip (honeymoon, anniversary trip, etc.), maybe this is a splurge that some people will value
Charles de Gaulle can be a complicated airport to navigate, so this could be worth if for peace of mind; it could be especially valuable for those with mobility issues, elderly passengers, those with short connections, etc., who may be nervous about traveling through the airport

Assuming there are long wait times, I can imagine this service potentially saving a not-insignificant amount of time. With the Olympics being in Paris this summer, I can imagine that wait times at the airport may be very long, making this even more useful.

I still think the better deal is buying access to the Air France La Premiere (first class) lounge, if you’re eligible. It’s not cheap, at €650, but it offers an amazing ground experience. The catch is that this comes with restrictions, including that you need to be on a flight without first class, and you must have also flown first class in the past year.

Bottom line

Air France is launching a concierge service at Paris Charles de Gaulle Airport. In exchange for a fee, you can be escorted every step of the way on departure, in transit, or on arrival. If departing or arriving, the service even includes a chauffeur between the airport and town.

What do you make of the new Air France concierge service?

More discussion »

Support OMAAT

Conversations (34)

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Comment as a member

Membership is free and takes no more information than commenting as a guest. Earn status points for good contributions, and see fewer ads as your status grows.

Loading comments…

Recent Comments

The latest from the OMAAT community.

Hope Guest

July 17, 2025, 9:03 am

As a travel consultant trying to set up Concierge Service for clients, I have had the most difficult time trying to find information on the new Concierge Service, booking it, and getting subsequent help. Please provide an email address for the Air France Concierge department.

‼ 0

Christine H Guest

March 13, 2025, 8:04 am

Will they hep you if you have wheelchair assistance arranged as well via your booking? I will be travelling business class arriving from Amsterdam into CDG and onward to Mexico City. I often have to wait on the aircraft until everyone else has disembarked which is a nuisance when I could be in the lounge. thanks

‼ 0

JustSaying Guest

December 15, 2024, 8:53 pm

I am moving to Paris from Marin in April with 2 English Springer Spaniel puppies 15 wine cases I’m paying Air France $220 a box to fly and multiple suitcases that will probably be over limit. So with the wine and the dogs and the fact of being 70 I think it’s going to be a bargain! If I didn’t get this service I’m not sure my wife would ever speak to me again!

‼ 0

DEC Guest

July 8, 2024, 3:16 pm

We used the transfer service for 2 passengers as our originating flight from Lyon to CDG was rescheduled and our connection time was reduced to 50 minutes for our CDG to LAX flight. Flights were paid with miles from BILT transfer bonus on January 1. Unfortunately our July 1 Lyon flight to CDG was delayed by about 90 minutes so we missed our connection and the next flight that day only had one business class seat remaining. I had tried to reschedule everything via chat but wasn't able to prior to landing at CDG. Our concierge met us on the jet bridge upon arrival and escorted us to the service desk where there was a slow moving Sky Priority line. He did try to get things moving and eventually more service agents showed up. We were finally booked next day with a hotel voucher with breakfast and dinner at the Courtyard/Residence Inn CDG for the night. He then escorted us in a very convoluted way via Immigration twice (using the crew/diplomat lanes), a terminal connecting bus, a train, and a five minute walk to our hotel. I'm not sure if there was a better way to do it. There were no delays or waiting anywhere during this process though. I would have rather paid for a taxi though as it did involve time and a lot of walking with luggage. He told us he would meet us the next morning at the Sky Priority entrance in Terminal 2E. We took an Uber to the terminal and met him. He then escorted us through immigration (there seems to be some limit to the extent of skipping ahead of the line here as we could not use the wheelchair/families with small children access line which was very short). We used the automated scanners more quickly but even those were having some issues. Next came security which moved pretty quick as we did not have any line there. He escorted us to the lounge where we had about 40 minutes. He picked us up on time and brought us to the gate. We skipped lines at the gate security, boarding pass scanning, and the boarding line for the plane. We left him at the plane door. I think if we had all this ourselves that morning we would not have had anytime in the lounge. I'm not sure what to think of all the cost/service at this point as our primary use of the service did not happen - getting us through a tight connection on time. We certainly would never use it otherwise.

‼ 0

Fabrice. Guest

June 6, 2024, 2:35 pm

We're flying LHR-CDG-IAD in July and they're offering it to my family of four for £385 aside from the services at CDG, does this provide any ground escort upon arrival at IAD does anyone know? Or are the services limited to CDG only?

‼ 0