Secret Delta VIP Select Service: How It Works

Secret Delta VIP Select Service: How It Works

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Most people don’t know this (since the airline doesn’t publicize it in any way), but Delta has a VIP service that any passenger can book. I’m not going to suggest that this is some amazing deal that everyone should take advantage of, but it’s a better value than you might assume. I wanted to go over the details in this post, and in a separate post I wrote about American Five Star Service, which is the carrier’s equivalent program.

While I first wrote about this several months ago, I wanted to take an updated look at this program. That’s because Delta has recently increased the cost of this service from $350 to $500, so that changes the value proposition a bit.

How Delta’s VIP Select program works

Delta VIP Select is the Atlanta-based carrier’s premium ground service package that’s available to all passengers. For those willing to pay, Delta VIP Select offers customized service and extra amenities, which should make your ground experience seamless. Let’s take a closer look at how this works.

What does Delta VIP Select offer?

You can use Delta VIP Select either on departure, during a connection, or on arrival:

  • If you use Delta VIP Select on departure, you’ll be met by a Delta representative at the curb (and they’ll already have pre-printed bag tags, if you’re checking bags), you’ll be escorted through security, and then you’ll be escorted to the Sky Club, which you receive complimentary access to (if you don’t otherwise have access); you’ll usually have a reserved table there, and then you’ll be picked up at the Sky Club and brought to your gate when it’s time to depart
  • If you use Delta VIP Select during a connection, you’ll be met at your arriving flight, you’ll be brought to the Sky Club (where there should be a reserved table), and then you’ll be brought to your connecting flight
  • If you use Delta VIP Select on arrival, you’ll be met at your arriving flight, and you’ll then be transfered to a pick-up spot, which has been coordinated with the person or party who is picking you up

Note that generally speaking when you’re picked up or dropped off at a flight when using Delta VIP Select, it will be in a car, and you’ll be driven across the apron. Furthermore, it’ll usually be in a Porsche, the same that’s sometimes offered to SkyMiles Diamond Medallion members on a surprise and delight basis, when they have a short connection.

However, that’s not guaranteed. It’s also possible that you’ll be driven in a golf cart through the terminal, and it’s also possible that you’ll be driven across the apron in a non-Porsche.

You may get driven to your plane with Delta VIP Select

Who is eligible for Delta VIP Select?

Anyone traveling on a Delta operated flight is eligible for this service. There’s no need to have elite status with Delta SkyMiles, or even to be traveling in first or business class (though presumably most passengers using this service are in a premium cabin). Note that you can’t use this service if traveling on partner airlines, though.

How much does Delta VIP Select cost?

Delta VIP Select costs $500 for the first passenger, and $100 for each additional passenger (up to four total). If you have more than four people, the fifth person would again be charged $500, with passengers six, seven, and eight, each being charged $100. It doesn’t matter whether you’re using the service for a departing, connecting, or arriving itinerary.

When you purchase Delta VIP Select service, you’re paying specifically for the service at one airport. In other words, if you were flying from Los Angeles to Atlanta to New York, you’d specify at which airport you want the service, or else you’d be paying at each airport separately.

What airports have Delta VIP Select?

Delta VIP Select is available at nine airports, all of which are Delta hubs or focus cities. These include:

  • Atlanta (ATL)
  • Detroit (DTW)
  • Los Angeles (LAX)
  • Minneapolis (MSP)
  • New York (JFK & LGA)
  • Salt Lake City (SLC)
  • San Francisco (SFO)
  • Seattle (SEA)

How do you book Delta VIP Select?

Delta VIP Select is bookable by phone, at 855.235.9847. You have to specifically call that number, as standard Delta phone agents can’t help you with a Delta VIP Select booking (and may not even be familiar with the program).

Get Sky Club access with Delta VIP Select

Is Delta VIP Select worth it?

I’m not going to argue that Delta VIP Select is a program that everyone should always use. However, I think it’s a better value than you might expect, given what you’re getting. Let’s just use two examples.

If you’re just arriving at an airport and need to get to the curb to get in a car, then it’s almost certainly not worth spending $500 for that. That’s a lot of money for a service that will maybe save you a few minutes.

Conversely, say you have a four-hour connection at New York JFK Terminal 4. The terminal is huge, so by using this service:

  • You’d probably be picked up at your arriving aircraft on the apron, and driven to the Sky Club
  • You’d then get Sky Club access (if you didn’t otherwise have that), and at a minimum, you’d get to skip whatever line there is to get into the Sky Club, and probably get a reserved seating area
  • You’d then be driven to your connecting flight, with the option to board first or last (and if you board last, you can bet there will be space for your carry-on)
  • If there were irregular operations, the Delta VIP Select agents would help you with that as well

If you have a special trip, or value your time and a stress-free travel experience immensely, I think this could be a decent deal. It’s not something I’d splurge on with any frequency, though I do think the program is worth being aware of. This program was definitely a better deal when the cost was $350 rather than $500, but it’s still one of the more reasonably priced VIP services out there.

Bottom line

Delta VIP Select is a special service that any Delta passenger can purchase. It essentially takes all of the hassle out of the ground experience when flying with Delta, as you’ll be escorted every step of the way, whether you’re departing, connecting, or arriving. This costs $500 for the first person, and $100 for each additional person, up to four total people.

Since Delta doesn’t publish anything about this program, I figure it’s worth calling out, for those who might be interested.

Could you see yourself using Delta VIP Select?

Conversations (48)
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  1. KM Guest

    I am handicapped and otherwise depend on wheelchair service. Live in Atlanta

    Have just made by first two trips. PS, a private company charges $850 for a similar service.

    Plan to use VIP Select for every departure and arrival in the future. Yes, it is expensive, but being in my car headed home before some passengers are even off the plane is worth it. Will also use it for arrivals and departures in cities...

    I am handicapped and otherwise depend on wheelchair service. Live in Atlanta

    Have just made by first two trips. PS, a private company charges $850 for a similar service.

    Plan to use VIP Select for every departure and arrival in the future. Yes, it is expensive, but being in my car headed home before some passengers are even off the plane is worth it. Will also use it for arrivals and departures in cities travel too or connections. It is almost as good as flying private.

    Glad they don't advertise. The demand would kill the program or force Delta to raise price.

    It is worth more to me because I cant walk through the terminal by myself.

  2. Carl Meyer Guest

    This has been very helpful on the times that I was selected due to very tight connections. Made it to an away game and got home on a New Year's Eve, both of would not have happened without the Porsche treatment. Happy New Year everyone!

  3. Karen Guest

    I think it would be a nice idea for a honeymoon couple, somebody with a short connection time or another special occasion. I live in Atlanta and have a reserve card, clear and TSA pre-check. I don't see myself using it, although had I known about it I would have used it this summer when I was forced to go through Charles de Gaulle airport, my least favorite airport in the world.

    1. Paul Guest

      CDG IS the worst airport in the world. I will do nearly anything to avoid it

  4. Jay Guest

    After Delta gouged to $500 NOT worth it in my opinion. On the other hand
    Air France meet& greet was the best use of money I’ve ever made traveling. You can use on Delta at Charles de Gaulle, the worse airport in the world,
    AF met us after connecting flights ,plane delays, got us thru customs, in a Porsche to tarmac in 18 minutes. Only silver status, but was Delta1 flights
    Had to book ahead because delta had connection at 1 hour. Not possible at CDG

  5. Stan P Guest

    I wonder how would work if connecting from JFK to LGA…

  6. Debra M Casillas Guest

    I have a question....as in the case at LAX, would this service allow you to use the Delta One cprivate check in?

    1. IRJ Guest

      On Delta's site: "Customers in Delta's VIP Select® may also access Delta One at LAX, regardless of cabin."

  7. Debra M Casillas Guest

    I was wondering the sane thing....as we DO use the similar Five Star with American and are allowed to use miles.....for domestic side only....as we also used at LHR and had to pay using a cresit card due to exchange rate issues.....

  8. Rachel McDonald Guest

    Not sure it is worth the money especially if you have a delta reserve card with lounge access anyway. Otherwise you are just getting a ride to a lounge you already have access to that you wouldn't be going to if you didn't have the time in between connections anyway...so basically your paying for a golf cart ride at minimum I would use it in an international situation where I wasn't familiar with things, but it obviously isn't available in those cities

  9. Ray Guest

    Is this a per trip fee or annual?

  10. Murray Guest

    Just booked this for a very tight connection in ATL next week. As of Oct 1 the price is now $500 for the first person and $100 for each additional The fare class has to be main cabin or higher.

  11. ThirstyGo Guest

    Shocked this isn't advertised. It's actually VERY reasonable and can think of many times someone would want this. A family vacation during peak travel (Xmas, etc) with kids being whisked away. Or a special trip with someone who is anxious flyer, this goes a LONG way at the experience.

    I'd argue, if this was promoted more, Delta would either cease offering due to demand, or price would be dynamic and cost 3x as much during peak times.

  12. Wy Guest

    Is there a similar service from United?

    1. Todd Guest

      Yes.
      https://www.united.com/ual/en/us/fly/products/travel-options/united-signature-service.html

  13. Mark Guest

    As a DM (for now...fun while it lasted, thanks Ed)...for 3 consecutive years (earned by flying), I have never had this service. I've had numerous short connections...

  14. Kevin Guest

    As a handicapped individual, I can tell you it's very valuable. I call ahead and let them know about my handicap. Everything was arranged in advance. I didn't get to ride in the Porsche ( can't get into it) but they had a very nice van waiting and were extremely polite and accommodating. 5 star service!

  15. iamhere Guest

    Much like for the American service it could be useful in rare situations

  16. Tucsonbabe Guest

    About 15 years ago, when miles were worth something, I booked United First Class from Tucson to CDG for my husband and me. The routing was TUS to SFO to CDG.

    The day we were flying there was a major failure in the systems at LAX which resulted in our flight from TUS being rerouted . The flight was glorious as the flight plan had us flying lower than usual and we had spectacular aerial...

    About 15 years ago, when miles were worth something, I booked United First Class from Tucson to CDG for my husband and me. The routing was TUS to SFO to CDG.

    The day we were flying there was a major failure in the systems at LAX which resulted in our flight from TUS being rerouted . The flight was glorious as the flight plan had us flying lower than usual and we had spectacular aerial views of the Grand Canyon and several National Parks. The flight plan also made our connection in SFO almost impossible.
    We exited the TUS to SFO flight running up the gangway and to our surprise there was a United agent holding a sign with our names. She took us through a door, down the steps and on to the field where there was a Mercedes waiting. We drove across the field. The agent then took us up another flight of stairs which opened right into the gate area where our flight was boarding. The agent then took us to the front of the line and accompanied us to our seats.
    It was great fun and something to tell our grandchildren about. Would I pay for that service? Not on your life !

    1. OHollaway Guest

      What a wonderful program !! I accidentally found this......I only wish I had this information much, much sooner.
      Go delta !!

  17. BigTimeGamer88 Guest

    Can you pay with skymiles?

    1. Debra M Casillas Guest

      I was wondering the sane thing....as we DO use the similar Five Star with American and are allowed to use miles.....for domestic side only....as we also used at LHR and had to pay using a cresit card due to exchange rate issues.....

  18. Scott Guest

    When did SFO become a hub or focus city for Delta?

    1. Steve from Seattle Guest

      That's a reasonable question. In this case, I think there is--or at least was--a lot of premium transcontinental traffic between SFO-JFK and SFO-BOS, which is why DL has offered DeltaOne lie flat seats on those routes. I am guessing that people who opt to pay for that service are also good candidates for the VIP Select service.

    2. ConcordeBoy Diamond

      I don't think Delta's ever called it a focus city, but not too long ago, SFO had consistent widebody service to New York, Boston, Atlanta, Honolulu, and Tokyo, with most of those routes offering BusinessElite (the precursor to "Delta One"). So it's not surprising that they would have a basis for ground-catering to premium service there.

  19. Steve from Seattle Guest

    Thanks for pointing this service out, Ben. I didn't know about this service until I read your post. Your timing was excellent as a friend and I will be connecting through JFK on an international itinerary next week. I called today and was able to book the service there. We have only a 2 hr 15 min layover at JFK so even with SkyClub access, we might not have much time to enjoy it if...

    Thanks for pointing this service out, Ben. I didn't know about this service until I read your post. Your timing was excellent as a friend and I will be connecting through JFK on an international itinerary next week. I called today and was able to book the service there. We have only a 2 hr 15 min layover at JFK so even with SkyClub access, we might not have much time to enjoy it if one accounts for walking time, etc. We are in DeltaOne outbound so likely will opt to board the plane last, since I know each seat has ample overhead storage capacity.

    I was a Delta Diamond for many years so have experienced the Porsche ride on the tarmac twice. That's a very fun experience even without the Porsche, just to see the planes and the airport from that perspective. My friend will be blown away by this as he has never even been in an airport lounge before. I am not going to warn him in advance.

    To those who think this service is a workaround for SkyClub access, I don't see it that way, given the price, but each to his own. It's definitely fun as an occasional splurge, though.

  20. John Joseph Guest

    "say you have a four connection at"

    No copy editor I guess

    1. TravelinWilly Diamond

      No copy editor I guess

      This is a blog, not the NYT, Einstein.

    2. Geary Guest

      You insinuate by using the word "blog" that this is a scrappy upstart personal website. That may be how it started -- that's definitely not how things are going. This website generates an 8 figure annual revenue from its audience. We are justified in asking for high standards.

    3. Jerry Wheen Gold

      Curious (genuinely!) how you assess the revenue this site generates?

    4. Ben Schlappig OMAAT

      @ Jerry Wheen -- I'd like to know where Geary is getting those numbers from as well! And please sign me up!

    5. David Diamond

      @Geary

      I think you are absolutely correct and entitled to a full refund of what you paid to read this blog.

  21. SO Guest

    I wasn’t even expecting to see a price listed as I was reading, and I definitely thought it would be in the $1000s. $350 as a flat rate for all those services is very accessible to anyone!

  22. Peter Guest

    Wonder if you could buy this with basic economy, and if it would still get you into the sky club :-)

    1. Murray Guest

      I booked it today for a connection next week in ATL. My confirmation email had all the terms and conditions and it is only available for main cabin and above fare classes.

  23. Michel Guest

    I wonder if Singapore Airlines offers that VIP service at Changi?

  24. Santastico Diamond

    Wow!! That’s a Porsche 918 Spyder. Only 918 were made and their initial cost was way over $1M. I would definitely pay to ride on that car but not on the other ones. Problem is you cannot even fit a carry on there. Now, this service is probably worth for old people that would have to walk a lot at an airport like ATL or JFK but not for people that have time and can walk.

    1. yepnope Guest

      yea I highly doubt anyone is going to get dropped off in that. Makes for some nice photos though.

  25. Nelson Diamond

    Well, compared to what you have at FRA, MUC & ZRH as a HON this sounds terrible and for sure I would not pay for it. Gladly I'm not a frequent flyer to th US.

  26. Stan Guest

    In a week, my wife and niece are returning from Scotland, connecting through JFK on Delta One.

    Can I book this as a surprise? I would hate to pay and they get off the plane and walk past the representative. Would the representative be holding a sign?

    Anyone arrive JFK and experience this service? I have a week to figure this out.

    1. Ryan Guest

      No, CPB prohibits this on international inbounds. It’s a security issue.

    2. Chris_ Gold

      Somehow other countries allow similar services for incoming international passengers. Annoying that CBP doesn.t

  27. Lee Guest

    This absolutely solves the problem regarding the new lounge access rules.

  28. Rbar Guest

    "If you have a special trip, or value your time and a stress-free travel experience immensely, I think this could be a decent deal."

    This is a great option to know about.
    Thank you Ben.

  29. pstm91 Diamond

    And for those wondering, AA has "Five Star" and UA has "Global Concierge." They're just greeter services, but the added benefit is they receive direct updates since they're part of the airlines.
    Worth noting that they cannot meet you at the flight when coming off an international arrival. I believe that's a US restriction - they can't bring you through immigration, and can only meet you in the arrivals hall, which makes it a bit useless for that itinerary.

    1. Sean S Guest

      The restriction in international itineraries makes it certainly less useful as I feel those are the ones where after a long flight back you would want to be transported.

  30. PmA Guest

    I use this service about 6 times per year. I use it generally when I have very high value cargo with me and I want to make sure it’s loaded and monitored. I will say that at LAX they’re all about making your trip fast and private. JFK they make it luxurious and at LGA, well… they once walked away from me and I never saw the guy again and I had to call and get a refund.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

TravelinWilly Diamond

<blockquote>No copy editor I guess</blockquote> This is a blog, not the NYT, Einstein.

8
PmA Guest

I use this service about 6 times per year. I use it generally when I have very high value cargo with me and I want to make sure it’s loaded and monitored. I will say that at LAX they’re all about making your trip fast and private. JFK they make it luxurious and at LGA, well… they once walked away from me and I never saw the guy again and I had to call and get a refund.

5
Sean S Guest

The restriction in international itineraries makes it certainly less useful as I feel those are the ones where after a long flight back you would want to be transported.

3
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