New United Club Access Restrictions Coming In 2019

United has just announced that as of November 1, 2019, United Clubs will only be accessible with a same-day boarding pass for travel on United or a Star Alliance partner. This restriction will apply for access to both United Clubs as well as contracted United Club locations.


United Club Houston

Up until now United Club members as well as those with day passes have been able to access United Clubs regardless of the airline they’re flying on, so a United Club member could use the lounge even if flying Delta or Southwest, for example. If an airline is going to sell a lounge membership then that seems reasonable enough.

Unfortunately this negative change doesn’t come as much of a surprise, as United is following the lead of both Delta and American:

  • In late 2017, Delta announced that as of January 1, 2019, they’ll only allow access to SkyClubs when flying Delta or one of their partners
  • Just recently American announced that as of November 1, 2019, they’ll only access to Admirals Clubs when flying American or one of their partners

United matching both Delta and American isn’t surprising at all.

I guess with the general race to the bottom we see with US airlines none of this comes as a surprise. In fairness, both American and United have invested quite a bit in new premium international lounges, and in many cases this has taken away from existing space for their membership lounges. So those lounges are sometimes smaller, and as a result, also more crowded.


The space for the United Polaris Lounge Houston has come at the expense of United Club real estate

I don’t want to give them too much credit, but on the surface it makes sense for them to limit access somewhat. Still, this isn’t the ideal way to do this. In the case of American they’re both increasing the cost of a membership while also decreasing the circumstances under which you can use the lounge in the same year. That’s pretty lame.

Will you be impacted by these new United Club access restrictions?

(Tip of the hat to View from the Wing)

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Leslie Hendrickson Guest

My wife and I purchased lifetime memberships and last month found they would not let us into a Club because that day we were flying another airline. If any one has the original terms and conditions of their lifetime membership paperwork please send me a copy. [email protected]. It is hard to bring a lawsuit without having a copy of the contract.

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ed carp Guest

It totally devalues club membership, especially if you usually fly biz class+. why would anyone pay for club membership? the only people membership makes sense for anymore are those that regularly fly economy on one airline, and want club access. i don’t think these lounges have become overpopulated with paying members flying other airlines. i will just cancel my united mileage plus club credit card, and access one of a dozen other clubs we can access. united - dumb.

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Leslie Guest

Does anyone have a copy of the terms and conditions of the United Lifetime Club membership. I would like to receive a copy. We bought our Lifetime membership decades ago and have none of the paperwork.

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Joan Guest

This is not a good decision and it doesn't only affect flyers who have little to no loyalty to United. I was talking to my brother about this and he gave me a different perspective. My brother is a frequent business traveler and almost all travel is on United. He has lifetime Gold status. Occasionally, he finds that the United flight to his destination will involve a long layover and, in those cases, he flies whichever airline will get him to his final destination in the least amount of time. But United is always his first choice and his flying history reflects this loyalty. United didn't think of these customers and how this decision might impact their future flying decisions. And their loyalty too United.

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Olena Guest

Too bad. I will cancel the card then because it would not be worth $450 a year for only few lounge uses.

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