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Bonvoy: Marriott’s Global Marketing Officer Resigns

It seems we can say bon voyage to the marketing executive behind Marriott Bonvoy. It has just been announced that Karin Timpone, Marriott's global marketing officer, will be retiring at the end of 2019 to "pursue new opportunities."  Timpone has been…

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Filed Under: Marriott, Media
Easyjet Plane

Oops: EasyJet Does Social Media Very Wrong

I don't envy the jobs of those who work in airline social media. People are generally grouchy when they fly, and people are even more willing to be mean online than in person. That being said, stuff that is posted online is "forever" (even if it's deleted…

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Filed Under: Media
Emirates 777

Emirates President Tears Apart US Airlines In Op-Ed

For years the "big three" US carriers (American, Delta, and United) have been engaged in a smear campaign against the "big three" Gulf carriers (Emirates, Etihad, and Qatar). Last year we thought the situation got a bit better when the US reached agreements…

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Filed Under: Emirates, Media
Garuda Indonesia 777

Outrageous: Garuda Indonesia Can’t Take Feedback

Oh Garuda Indonesia... It seems that Garuda Indonesia isn't very good at taking feedback from customers/those reviewing their flights. Several readers have emailed me regarding an incident that has unfolded at the airline over the past couple of days.…

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Filed Under: Garuda Indonesia, Media
American 737

It’s My Favorite American Employee’s Last Day

There are a lot of things I give American Airlines a hard time for, though their corporate communications department isn't one of them. That's thanks primarily to one person -- Sunny Rodriguez -- and unfortunately it's her last day at the airline. View…

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Filed Under: American, Media
Cathay Pacific Move Beyond

Cathay Pacific’s (Awful?) New Slogan: “Move Beyond”

Airlines sure do love spending money on a rebranding, even if it's not necessary. Cathay Pacific has revealed the details of a brand refresh, which includes the introduction of a new slogan -- "Move Beyond." Here are a few videos with the new slogan:…

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Filed Under: Cathay Pacific, Media
Skuli Wow Air

WOW Air Pilots Blame Journalists For Airline Collapse

Earlier today WOW Air formally ceased operations. The people I feel worst for are the employees who lost their jobs as a result of this. There were a lot of people working hard to make the airline great, it's just too bad they were let down by their…

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Filed Under: Media, WOW Air
Marriott Ocean Park

Marriott Bonvoy’s “Influencer” Trip To Hong Kong

Marriott Bonvoy has been a bit of a hot mess. This is the name of Marriott's rebranded loyalty program, which continues to have huge issues. Nonetheless the company is spending millions of dollars marketing the "Bonvoy" name, which is fair enough, given…

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Filed Under: Marriott, Media
Pilot Grindr

Overanalyzing The Viral Grindr Pilot Story

For those of you not familiar with Grindr, it's a gay location based social networking application (I think that's the PG-rated way to describe it?). Over the past few days a story has gone viral based on the below Tweet: As you can see, it has been…

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Filed Under: Media
Sas A340

New SAS Ad Captures The Most Beautiful Part Of Travel

I love airports largely because they're the best places in the world for people watching, in my opinion. You have people going from just about everywhere to just about everywhere, for just about every reason. Some people travel for happy reasons, some…

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Filed Under: Media, SAS
Singapore

“Crazy Rich Asians” Is An Amazing Ad For Singapore

The most talked about movie the past couple of weeks has been "Crazy Rich Asians." I've been wanting to see it since it came out, and finally had the chance to do so last night. I don't really like going to the movies, because usually I'll just wait…

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Filed Under: Media
American Business Class 787 – 47

Are Frequent Flyer Miles A Tool Of Inequality?

A Twitter user named Amanda Kolson Hurley has started quite a discussion in the past few days regarding frequent flyer miles. Her claim? That frequent flyer miles are a tool of inequality, and that the system is "ridiculous." As she Tweeted: "Frequent-flier…

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Filed Under: Media