London To Dallas Flight Diverts… Twice…

I flew with American out of London yesterday, and it looks like I chose the right flight.

American-Airshow

American 51 from London to Dallas was scheduled to depart London at 11:15AM and arrive in Dallas at 3:45PM. Well, that didn’t happen.

Apparently there was a medical emergency which caused the flight to divert to Iceland. Per aa.com:

American-Delay-4

At that point the crew wasn’t legal to fly all the way to Dallas, so they instead flew to New York:

American-Delay-3

And then a new crew took over for the New York to Dallas flight… over five hours later:

American-Delay-8

I’m guessing the five hour delay in New York was caused by issues of some passengers wanting to deplane, which probably became a mess in terms of baggage, customs/immigration, etc. I’d actually be surprised if a majority of people continued to Dallas, but rather I’d bet they just rebooked most peoples’ connections directly out of New York.

Ouch! This is obviously one of those really tough situations. I’m sure there were a lot of angry passengers, though American presumably did everything in their power to operate the flight on schedule, and if anything they took the biggest loss on the diversion. But unfortunately I’m sure that still won’t prevent people from taking it out on the airline, given how massively they were inconvenienced. Arriving at your destination over 12 hours late due to a medical diversion is rough.

All that being said, in a totally non-grim kind of way, am I the only one that has always kind of hoped for a diversion to Iceland in the back of my mind? On one hand I really don’t want one since the implications aren’t positive (they’re not diverting for fun, but rather for medical or mechanical reasons), but that hasn’t stopped me from thinking it would be kind of cool… in theory.

Iceland
Final approach into Reykjavik Airport

I hope whoever they diverted for is okay!

Was anyone on AA51 yesterday that can share a firsthand report?

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Matt S. Guest

@Lucky, Slightly off-topic, but still related. If you don't mind, was this a paid ticket or an award redemption? Also, which class of service? I have been unable to find seats on this flight without using some God-awful sum of miles. Thanks!

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Ron Guest

I've been on a double diversion before, TLV--JFK on a TWA 747 in the late 90's diverted to SNN due to strong headwinds (fuel issue), then circled JFK for an hour and finally diverted to EWR due to fog. Didn't let anyone off at EWR, instead we sat on the ground for 1:30 hours, then flew to JFK. Which was annoying, because after all these delays I had to trek across the city and past Newark to my final destination in New Jersey.

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Good service Guest

@ Lucky -- your blame on "some passengers wanting to deplane" and getting their baggage seems misfounded. All pax had to do customs and immigration at JFK so everyone got their baggage automatically. The delay was 4:21, or from 20:51 to 01:12, not five hours. The same aircraft (N783AN) operated JFK-DFW. This was an off-schedule operation involving USCIS, who is never efficient.

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Julia Guest

I had a similar situation on the UA 153 STR-EWR about a year ago. United used to offer a non stop service from Stuttgart to Newark with a Boeing 757-200. When we were about two hours from New York, it was announced that the plane had to land in Bangor, Maine to refuel the plane as we couldn't reach EWR with the fuel left. Once landed in Maine, they refueled the plane and before takeoff there apparently was also a mechanical problem. It took them about another 3 hours, we were stuck there in total for 4 hours. Got to EWR plenty late and it was a hassle to be rebooked for a connecting flight to LAX. I still wonder how it could happen that a plane had to land because of low fuel on a route which they offered 5 or 6 times a week. Happened a couple of times on that service according a fellow passengers and it seems like it those kinda incidents could and should be avoidable.

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farnorthtrader Guest

Are they even allowed to refuel with the luggage or cabin doors open? I thought that for safety reasons, the fuselage had to be closed while refueling.

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