How JetSmarter Tries To Fine Journalists Who Don’t Write Nice Things About Them

A vast majority of my travels are self funded (through miles & points, or through cash). Over the years I’ve had a few travel experiences that were comped in one form or another, though I always disclose it, and it’s a tiny percentage of my overall travel.

However, not once have I ever been told what I needed to write. I’ve always been told to share my honest opinions, whether those are positive or negative. I can’t imagine doing it any other way.

Well, it looks like JetSmarter takes a different approach. For those of you not familiar, JetSmarter is basically the Uber of private jets. While I think it’s an innovative concept, I’ve never used them, and don’t really see all that much value in it. That’s because JetSmarter gives you access to shared private jets in exchange for an annual membership fee.

What makes private jets cool is that they’re private — they’re otherwise typically not more comfortable than what you can get on a commercial plane, assuming every seat on the private jet is taken. But hey, to each their own, and I know a lot of people swear by it.

Gulfstream-2

What’s interesting, however, is how they’re basically trying to force journalists to say nice things about them. The Verge writes about how they were approached by JetSmarter and offered a free demonstration flight (a roundtrip flight within the U.S.). It’s not uncommon for companies to approach journalists in hopes of getting some coverage, so that’s not unusual in and of itself.

JetSmarter wanted a credit card, so that they could charge $2,000 if the journalist didn’t hold up their end of the agreement within five days:

Upon the execution of this Agreement, Journalist shall provide Company with a credit card and a copy of an ID of the credit card holder (“Credit Card”) and shall authorize Company to charge the Credit Card in the amount of $2,000 should (i) Journalist cancel the trip on the date of departure of the outbound flight or in the event that Journalist fails to arrive at the departure location at the scheduled departure time or other unforeseen delays or (ii) in the event Journalist fails to post the article described above on the first page of this agreement.

Okay, it’s fair enough that they’d fine someone for not showing up for the flight in time or for canceling last minute. But what’s problematic here is what JetSmarter was requiring from the coverage. In exchange for the flight, the journalist needed to write “a full-feature article on flight and positive experience with JetSmarter, highlighting the concept and services.”

Ouch. So if you don’t have a great experience with JetSmarter, they still want you to write a positive review, or you’ll be asked to pay $2,000. That’s not cool…

(Tip of the hat to Jacob)

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Andre Santacruz Guest

Jetsmarter is a great app program I have had no problems with them at all it really works for the People only who travel lot to the destinations that they are going to. If you don't really work or travel to these certain destinations it wouldn't make sense but for the most part they are a great company and its a great app that needs maybe just a bit more adjusting like more flights but how can you complain when your flying private and most people on the plane are great people to meet. Who doesn't like meeting new people all the time ?

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Laura Guest

To: "Lucky Reader" who posted lengthy comment on March 8, 2017 at 5:48pm: Are you single? [email protected]

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MH Diamond

So, still sounds like Uber.

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Lucky's Reader Guest

Thank you for sharing all those amazing details from your experiences with them.

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Lucky Reader Guest

Since they do have very questionable business practices and the product is nowhere near as reliable, luxurious, or pleasant as they advertise they have to spend time and effort managing the bad reviews/press. They maintain social media accounts for members that they monitor and censor. They control what's said/posted and threaten anyone who says anything bad. I was a member for a year. I did not renew. It was great until reality set in for them that they can't possibly make money with this business model. Then it goes bad quick. People are sold that their rate is locked in forever (or until they go out of business), and that services will only continue to be added, ostensibly at the expense of new members paying an ever-increasing membership price. Instead of turning to new products/services/members, they turned to their existing membership to gouge and started to change the rules, charge exhorbitant fees (miss a shuttle flight? Sorry that's $5k). You read that right, they will charge you $5,000.00 for missing a flight and they have your card on file. That's a huge portion of the entire membership price paid to begin with! It's ridiculous and they don't deny there's no basis for the fee other than added revenue. (They don't pay anything if you don't show up.) They actually hope you miss the flight so they can actually make some money. It started at $1000.00 a flight then they changed the fine print, somebody noticed, and only then did they formally announce it to the membership. Very sneaky untransparent way of doing business. Another indication of how they operate. Bait and switch? All true. They sell their membership on the basic idea of a fixed rate and services during your membership term. Then they change material things and start imposing arbitrary fees for things that used to be included/free. They deal in semantics as in "we said complementary, not complimentary." And if you say anything about it, they cancel your account and keep any flight credit you have (thousands of dollars in some cases) and threaten legal action to "vigorously protect their brand." Bad service by unresponsive, rude employees who actually tell you that you should feel lucky to be their customer. Everyone seems younger and amateurish. As for the flights, the shuttles are filled with social climbers taking nonstop photos of themselves with the plane, inside photos when other pax don't approve..you will end up on someone's instagram. I've been delayed by both pax and the company taking publicity shots of you that they put wherever they want. Most pax were nice but I've been on shuttle flights that were nonstop loud crazy booze flights with half the plane carrying on like they're at a party in a loud bar and some people trying to sleep/work/enjoy quiet time. Just a mismatch and uncomfortable situation. For LA to NY, the lie flats on each of the majors are much better. Just the airport part sucks but if you have TSA Precheck and airline elite status it's not a big deal really. Trust me, a fully-packed GIV is not comfortable. If you've ever flown in these planes you understand that they are not comfortable when packed to capacity. All seats back up to each other so you can't even recline comfortably, you're sitting facing someone else playing footsie (someone even put their feet up on my seat), and heaven forbid you get stuck on the couch, which does not recline, and you sit next to another person. It's like sitting on a park bench in a crowded space for 5.5 hrs. Not comfortable, definitely not luxurious. And you have to show up almost an hour before anyway so it's not like a real charter where you drive up to the plane 5 mins before your departure time and leave. You're still wasting time waiting, only at an FBO instead of a regular airport where there are lounges and services. Not to mention your luggage is laid out and sniffed by a dog and you will be questioned about every medication you take because the dog smelled it. I mean heart meds and stuff, not like you're carrying a load of opioid painkillers or narcotics. More intrusive than TSA if you can believe that. All the luxury and convenience that flying private entails, the showing up 5 mins and driving up to your plane, the stretch out comfort of a private cabin that you can comfortably walk around, no security bs, the time savings, the privacy and exclusive experience...none of that exists here. This is not a true PJ experience whatsoever. It is for those who can only afford this poor service. For the empty legs, they have a really high cancel rate. Often cancelled while you are sitting at the FBO ready to step onto the plane. No explanation and no further support from them. The only way to use an empty leg is to buy the rest of the seats. Sharing a mid or even supermid jet while full is VERY uncomfortable and that's not counting if the other pax are inconsiderate or not. Even JetEdge, one of their main partners for shuttle flights, stopped allowing Jetsmarter to use their empty legs (even the ones between JS's own flights) because the classy members were destroying the planes with spilled booze/food, animal urine and general overuse. Yes I have seen milkshakes fall into the seat and dogs having accidents. Having to cover the white carpet of a beautiful GV with plastic (pretty low class) because your pax can't control themselves should tell you something. This service is for people who can't afford or won't pay for regular air charters which are very expensive obviously. That's who you're flying with although they are trying to sell a lifestyle membership too by playing up the company you'll be in. Every celebrity endorsement is obviously made through arrangement of free services. And they fly once or twice on promo flights (for new members only) to get their fee or free service. No real celebrities or CEOs on board for you to rub elbows with if that's what you're after. This is just a big ponzi setup that will fold like all others who tried this, some with significantly more funding. Just hope that you're not the new member who gets caught when the app goes dark and they stop answering the phones. As for Lucky, great blog. I read frequently but have never posted. Glad you finally updated on this company so others aren't fooled. I fly about 400k mi annually, mostly long haul international, always in first or business, on all the majors foreign and domestic and am pretty well-versed in all the best and current hard/soft products out there. I'm currently in love with Etihad's First Apartments and fly them whenever the route makes sense for my destination, quite a few times this year so far. I've flown every A380 first class, most in business too. All without a single review posted haha. If I want to remember my experiences I can always just read your blog. Thanks for keeping your writing fair, honest and relevant..journalism, social influencing or otherwise.

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