I get a lot of messages from readers that act as a great source of inspiration for blog posts. Along those lines, OMAAT reader Brendan just sent me an email that I think is a blog post in and of itself…
In this post:
Who has explanations to these travel quirks?
Brendan shares over a dozen travel quirks that he’s hoping to get explanations for. It’s not often that I simply copy and paste emails and turn them into a post, but I find this to be thought provoking, largely accurate, and hilarious, and I figure some others in the OMAAT community will enjoy sharing their take on some of these questions.
Brendan has a great (and somewhat sassy) writing style, so I appreciate the way he frames these points. So here’s the email in its entirety:
Not sure if this is a fully-finished thought–or makes sense as a post–but I was thinking about some of the weird quirks we experience during our travels. These are things that may puzzle us during the trip, but aren’t “big” enough to make a stink about to anyone, or warrant their own post. Wondering if there’s enough meat there to make a post that runs down some of the common ones.
For example:
1. In your recent post, you mentioned the one king bed had two separate duvets (as is normal in Germany).
– …what [the hell]? If there is one bed, why would there be two comforters?
– So one person doesn’t pull it to their side?
– Because it’s German custom for [reason]?
– Presumably if two people are close enough to share a room–and a bed–they don’t need separate duvets…?2. What is proper “strategy” for eating before/during a premium cabin flight?
– We all get there early and eat/drink in the lounge.
– But then immediately after takeoff, a full, multi-course meal is served
– But, by definition, all of these (business/first) passengers had lounge access and presumably just ate, immediately prior to boarding.
– If the person was only going to eat once, wouldn’t they prefer lounge food to airplane food?
– In my experience, many times it’s “now or never” with the meal as most airlines are not dine on demand. If I say “I’m not hungry now, can I have it in a few hours” that’s generally met with scorn since they only turn the ovens on once, etc.3. Pre-departure drinks
– Why give me anything at all if I only have ~5 minutes to drink it? It basically has to be slammed since they collect the glasses hastily.
– Honestly I’d rather just have a bottle of water at the seat, then serve me anything else as soon as we pass 10,000 feet. Am I crazy? It’s not like they’re opening anything good on the ground anyway.4. Common meal practices
– Maybe I’m just dense, but many of the “standard” parts of meal service just don’t make sense to me
– I understand champagne or water pre-flight, but orange juice? It’s just flavored sugar water. Why would I want that?
– Why would I want a bowl of mixed nuts with my champagne, if I’m about to eat (see above) like a 3+ course meal? Nuts are incredibly filling.
– Is nutrition just not a thing, or do we pretend it doesn’t exist in the air? I’m not advocating for broccoli, but that ramekin of nuts probably has 500+ calories in it, and that’s not even the meal…yet alone the appetizer. Do they just think we have unlimited appetites?
– Why serve me ice cream if it’s frozen solid (Polaris) and I have to wait 10+ minutes to take the first bite? Just–god forbid, think ahead–and take it out 10 minutes prior, then serve it to me in its intended state.5. Waste
– What is the proper thing to do when you don’t want part of a meal?
– What if it comes on one tray?
– What if it’s a course in an individually-plated menu? Does that course get tossed, or does someone get to eat it and prevent waste?
– I am probably overthinking this but, for example: Say you’re served breakfast on a tray- Omelet, fruit, yogurt, croissant, beverage.
*What if you don’t want the yogurt? It’s a sealed Chobani yogurt, for example.
*Should you return it the second the tray is dropped before the FA leaves?
*Will they even take it, if you try to give it back 10 minutes later…even if unopened?
*Even if you give it back immediately: Does it just get tossed, or will it potentially be re-deployed (to another tray, to the flight crew, anything to prevent waste)?
– Why is a napkin served underneath every single drink? (Looking at you, Southwest) Many times–especially domestic or in economy–the cups are plastic. Either way–glass or plastic–the armrests and tray tables aren’t made of old wood, so what are we trying to prevent…rings? Who cares? It’s a plastic armrest, nothing will leave a mark.6. Plane bedding
– Why is there a gigantic stack of pillows, mattress pad, and comforter on my seat? I haven’t even sat down…and now I can’t until I move all this nonsense.
– Passengers are just going to shove this stuff somewhere so they can…sit…in their…seat.
– Why is this not stored in the overhead bins to begin with, then brought down on request, or offered proactively during sleep time?7. Refillable amenities
– What is the future of refillable amenities? I understand it is/was a plastic waste thing originally, which I commend, but does that outweigh hygiene and safety concerns?
– Does that outweigh “authenticity” concerns? For example, you mentioned there were [brand] products in your Germany hotel, but they smelled weird and you think it was refilled with something else.
– Is there not reputational damage when this is done? If I were the shampoo company I’d be upset. Aren’t they paying some fee, or giving favorite pricing, for the wide exposure? Wouldn’t refilling with non-authentic stuff cause brand- and reputational- harm?
– How is this any different than someone filling a Dom Perignon bottle with Andre and passing it off?8. Airplane mode
– Planes’ systems are not “interfered with” by consumer cell phones. Can we end this charade? Dozens of people leave their phone on “normal” mode and the plane operates fine.
– Why is this line still repeated without applying logic or common sense?9. Call button etiquette
– When is it appropriate to press?
– I’ve pressed it (in a premium cabin) if I need a refill but haven’t seen a FA in 10+ minutes. Do they hate me?
– If the cabin is hot as hell, can you press it and request the A/C be turned up/down?
– What other debatable edge-cases are there that aren’t (yet) agreed on? I understand FAs are there for safety first, but the line is blurred when they greet you initially, help load bags, serve drinks, make small talk sometimes, etc. Am I a monster for asking for a refill?10. Reprinting boarding passes
– I have a digital boarding pass, which “the system” could–presumably–tell the Ticket Agent.
– With that said, if/when I go to drop a bag, why is a physical boarding pass always printed? I never asked for it. I just want to drop a bag, and am required to interact with this kiosk/employee to do so. I never said I wanted a physical pass, and I don’t.11. Pilot commentary
– Why do they tell us the flight plan? 35,000 or 38,000 feet is indistinguishable, makes no difference to me, and has zero effect on me or the flight. Just tell me if it will be smooth or turbulent.
– Why do they tell us the weather and the wind?
– We aren’t pilots flying a plane, I don’t care about the wind, that’s your job.
– 100% of the people onboard purchased their ticket online and have internet access, let alone a smartphone they’re staring at for the entire duration of the flight.
– If we really wanted to know the weather, we’d simply look it up in less than ten seconds.
– Even if we genuinely didn’t know the weather, telling us after landing during taxi is pointless since (1) I can’t go back in time and re-pack and (2) everyone onboard has a general idea of what the weather roughly is and, (3) if they don’t know, they’re about to find out when they deplane.
– If It’s February and you’re flying to Chicago, probably not a surprise it’s very cold.12. TSA
– Do I keep my laptop in or out? Why does this change on a daily basis?
– Do I put my personal items (phone, watch, keys, chapstick, etc.) in a little bowl on the belt, or inside my carry-on. Are there even bowls for personal items anymore? Why does this change regularly? The bowls are gone forever, then they reappear a week later.
– Things like this are easy to fix/clarify but aren’t, and just contribute toward hatred of TSA.13. Window shade etiquette
– Why is it expected that all window shades will be voluntarily closed on an overnight flight? (What if I’m trying to adjust to the destination/different time zone? What if I’m contemplating life? What if I enjoy looking at stars?)
– Why is it expected that all window shades will be voluntarily closed on an early morning departure?
– I’m not a monster, I understand common decency, but if it’s 7am: everybody on the plane woke up at 5am, physically got to the airport, went through security, etc. so they are, by definition, awake.14. Duty free
– How is this still a thing? These prices don’t make sense in any scenario.
– I’ve purchased something from duty free exactly one time: post-security, a bottle of liquor on the way to Bora Bora, where everything is famously overpriced. Regardless of the duty free price, anything was cheaper than the prices at my destination, but this probably only applies to 1-2% of places in the world (Maldives, French Polynesia).
– Even in this example–which is fairly niche–I didn’t purchase it because it was a good price with no “duty”, I purchased it since it was post-security and I wasn’t going to check a bottle of vodka in my checked bag.This has sort of devolved into “old man yelling at cloud”, but I hope you see at least a couple items above that you agree with. Whether or not they are worth a post is debatable and up to you, but just wanted to suggest some potential discussion points. I travel extensively, as do you; we know the hidden reasons about “why” many aspects of the travel experience happen the way they do (dings on the plane, FAA-mandated safety briefings, etc.) But to me, the above are some of the things that “grind my gears” and, to me, have no explanation as we sit here in 2026. I can’t be the only one.
These are all valid questions and points!
I’m sure many people have wondered the same things as Brendan. We might not all agree with every point, so I’ll leave it to OMAAT readers to share their take. Let me provide my very quick opinion on each of these points:
- Hah, I’m actually not totally opposed to the two duvets in Germany, because even if you’re comfortable sleeping next to someone, we all have different preferences when it comes to feeling warmth, how we like to snuggle with duvets, etc.
- I think this highlights the value of dine on demand, especially for airlines with big connecting networks, where everyone is on a different sleep schedule, has a different amount of time in the lounge before departure, etc.
- I find the whole culture around pre-departure drinks to largely be pretty dumb, especially in the US, where we’re typically talking about plastic cups with orange juice or water
- I agree 100% on airplane orange juice, and yeah, the concept of nutrition and tracking calories simply doesn’t exist on planes
- These are great questions about waste, and there’s no denying that a ton of food gets thrown out on airplanes; best case scenario, crews will consume fully untouched meals, but otherwise, you can assume that just about everything else will end up in the trash
- I suspect this is a United Polaris reference (given the great bedding), and I suspect the short answer is that overhead bin space is limited to begin with, and with airlines not loading much extra bedding, the concern is that some people will end up without “their” bedding
- As refillable hotel toiletries have increasingly become a thing, it does seem there’s also an increasing pattern of hotels not being totally honest about what they’re offering; I doubt we’ll see much of a crackdown from corporate, but maybe we should
- Yeah, I got nothing for you when it comes to airplane mode…
- I’ve shared my take on call button etiquette here; regarding asking for the temperature to be adjusted, it can’t hurt to ask, and the higher the cabin you’re in, the better the odds that the request will be honored
- The reprinting of boarding passes seems like a huge waste that’s just due to some outdated system not being updated, and I fully agree
- Pilot commentary is a funny topic, because I think some passengers really love hearing these details, while others couldn’t care less; similarly, some pilots almost take on the job of tour guide, while others can’t be bothered to provide basic details
- The inconsistency with the TSA sure is frustrating, and likely largely comes down to transitioning to new screening technology, and figuring out the most efficient interim measures; what’s most annoying is how TSA agents yell at you, as if you should know what the policy is at their exact checkpoint
- I’ve shared my take on window shade etiquette here; as an early riser, it drives me absolutely bonkers how the standard on morning daylight flights is to just shut all the window shades
- Duty free exists solely because you have a captive audience with time to kill, and not because it’s generally a good deal; it’s more about consumer psychology, plus airports basically being shopping malls that just happen to have gates
While we’re at it, can I add a 15th quirk that I can’t make sense of? Why do we always hear people say “have a safe flight?” Like, when you leave some place and get in a car to go to the airport, it’s more common to have someone say “have a safe flight” than “have a safe drive?” For that matter, you’ll often have airport and airline agents say “have a safe flight.” Being on the plane is literally the safest part of your travel journey, and also what you have the least control over, so I just find it to be a strange custom.
Bottom line
An OMAAT reader shared a variety of travel quirks that he has noticed, that people might not individually put much thought into, but which sure make you wonder. He makes a lot of great points, and I appreciate his humor in all of this, so I couldn’t help but share.
They’re all great questions, and I agree with most, and have a slightly different take on others. Either way, I couldn’t help but share…
Where do you stand on these travel quirks? Which do you agree with, which do you disagree with, and do you have any explanations?
Many a great writer were great observers. Many professional comedians make us laugh with wonderful jokes about everyday ordinary things.
Carry on Brendan.
While I think some of these aren't even worth the headspace. I'm 100% onboard with a couple. Regarding window shades -- it's not just morning. When I get on a plane every window screen is closed. Regardless of my seat I open the window shades on my row in hope they will stay open. If I'm not in the window they usually get closed immediately. I know that most people want to watch movies but...
While I think some of these aren't even worth the headspace. I'm 100% onboard with a couple. Regarding window shades -- it's not just morning. When I get on a plane every window screen is closed. Regardless of my seat I open the window shades on my row in hope they will stay open. If I'm not in the window they usually get closed immediately. I know that most people want to watch movies but do we have to close all the window shades and dim the cabin lights at 1pm? I'm solar powered too and I LIKE sunlight. Also, it can be really hard to get enough light if I'm going to read a book, magazine or work papers. This was definitely different before everyone was on a device all the time on planes.
Also, 100% on the FAs. On long hauls US and European crews want to get out of the cabin as quickly as possible and not be bothered by passengers. I was flying ATL-HND departing at 4pm and we were all involuntarily served the express meal. WTF?
I've been on a number of flights where they close the window screens on the ground to keep the cabin cooler. Hot temps and bright sunlight really warm things up, and the air conditioning isn't very effective until the doors are closed and the engines both operating. Even with gate-pumped air, in hot places that won't do much to keep the cabin cool.
I think UA stores the Polaris ice cream outside until needed.
I wonder how old Brendan is. The comments come across as somebody who hasn't travelled to other countries very much, hasn't been exposed to different cultures or does not understand that others on the plane might have different desires to him.
Perhaps on a daytime flight some people have come from an 8 hour connecting flight and are tired and want to sleep .. but Brendan wants his window blind open to look out....
I wonder how old Brendan is. The comments come across as somebody who hasn't travelled to other countries very much, hasn't been exposed to different cultures or does not understand that others on the plane might have different desires to him.
Perhaps on a daytime flight some people have come from an 8 hour connecting flight and are tired and want to sleep .. but Brendan wants his window blind open to look out. Why are they tired if Brendan is not??
The comment about the two quilts on a double bed in Germany/Nordic countries really screams "this is the way things are done in the USA, why is anyone else doing it differently!!"
I have a problem when ice cream is the only dessert available. Nobody in a 5-row radius wants me to eat a whole course of full-fat dairy. :P
My issue ain't about duvets. It is the common lack of a top sheet outside the US. (My sincere apologies for sharing my first-world gripe. /s)
A 1/4 cup of mixed nuts typically contains around 200 to 220 calories, with variations depending on the specific nuts and if they are roasted or salted, offering healthy fats, protein (about 6g), and fiber (around 3g).
window shades should be down for the most part. this is because the glare doesn't usually affect the persons next to the window (usually those who need natural light for their early morning read (!) or not infrequently just to fall asleep!), but can be incredibly disruptive to someone who's seated in the isle or the middle. while we are all awake at 4-5am for a 7am flight, maybe between 7 and 10 we'd like...
window shades should be down for the most part. this is because the glare doesn't usually affect the persons next to the window (usually those who need natural light for their early morning read (!) or not infrequently just to fall asleep!), but can be incredibly disruptive to someone who's seated in the isle or the middle. while we are all awake at 4-5am for a 7am flight, maybe between 7 and 10 we'd like to make up for some sleep or watch something on an ipad and the glare interferes (A LOT). therefore, shades should be down on early morning flights in every circumstance to help others potentially be a even bit more rested after landing - it's not a huge concession for a fellow traveler.
Why does the pilot tell me visibility? The pilot needs to know - I don't really care unless it's so bad that I can't see anything out the window.
My comment on cell phones. For what it's worth I spent most of my career in measurement science. While cell phones are usually not an issue, if one is cracked the shielding can be compromised. This could cause some RF to leak out and mess with the plane's instruments. Especially if one or more pieces of plane electronics have an issue. I have had to deal with random RF next to a shielded room and...
My comment on cell phones. For what it's worth I spent most of my career in measurement science. While cell phones are usually not an issue, if one is cracked the shielding can be compromised. This could cause some RF to leak out and mess with the plane's instruments. Especially if one or more pieces of plane electronics have an issue. I have had to deal with random RF next to a shielded room and equipment that shouldn't be affected by RF suddenly give me issues. Most of the time it's not an issue but it could be an issue if there is a RF leak at the wrong time (take off and landing).
Inconsistency at TSA - or at least some of it - is by design. If everything is the same at every checkpoint every time it's easier to exploit the weaknesses.
And please any excuse to keep cell phones off on planes is a good thing.
Give me a paper boarding pass anytime over forcing me to use a mobile boarding pass. Heck, if I'm on some short connection at an airport in en-route between...
Inconsistency at TSA - or at least some of it - is by design. If everything is the same at every checkpoint every time it's easier to exploit the weaknesses.
And please any excuse to keep cell phones off on planes is a good thing.
Give me a paper boarding pass anytime over forcing me to use a mobile boarding pass. Heck, if I'm on some short connection at an airport in en-route between too other countries, I probably won't even turn my phone on.
Flight info, altitude, weather, etc is good from the pilot. I like a pilot that is engaged in their job...
My understanding is that beverage napkins on airplanes are used to create friction between the glass and the tray. Plus, it is always handy to have something to wipe up any spills. I place a napkin under every beverage at home, just for this purpose. Occasionally, a cup of coffee, etc. gets knocked over and having some napkins/paper towels within reach (or under your beverage) can be a lifesaver.
16. Why are hotel blankets tucked under the mattress?
Are there people who actually sleep like that? And are there people who can untuck it without pulling the sheets loose and spending a couple more minutes wrestling with their bedding?
This list is clearly from people who didn't get punched in the face for talking too much shit, enough as a kid.
Duty free at Changi is pretty good for people living in or visiting Indonesia.
Let me elucidate, point by point:
1. Try it, you might actually like it. Even lifetime partners have different preferences and this just gives you that much more freedom and comfort in bed.
2. Some people cut it close and skip the lounge. You're an adult, you can decide. They won't force feed you on board, I promise.
3. Boarding tends to take a while, so there's plenty of time. If you're the last to...
Let me elucidate, point by point:
1. Try it, you might actually like it. Even lifetime partners have different preferences and this just gives you that much more freedom and comfort in bed.
2. Some people cut it close and skip the lounge. You're an adult, you can decide. They won't force feed you on board, I promise.
3. Boarding tends to take a while, so there's plenty of time. If you're the last to board, then skip the drink or be prepared to chug that Dom, m'boy.
4. Patience is a virtue. Just let the ice cream sit for a few minutes, it builds anticipation! You can skip the nuts – some people are peckish, though, and drinking on an empty stomach is usually not great.
5. Unwanted packaged item? Shove it in the bag for later. Seriously, you people need to spend two weeks in a poor family to learn basic survival skills.
Concerned about waste? Delight someone in economy, you'll make a friend.
6. People are dumb. If you stow bedding in the overhead before the flight, they'll just push their filthy rollaboards all over it.
7. Most people don't care. They also don't choose hotels based on toiletries. You're always welcome to bring your own if you don't like the provided ones.
8. It's not the airline, it's the FCC. They don't like the idea of 500 devices on a single plain furiously hunting for cell towers during approach. When reception is weak, devices increase transmitter power. It also tends to overwhelm ground towers along the approach path.
9. Easy: in the US – never. Everywhere else – push the button.
If you're unhappy with the temperature, dress in layers or be ready to organize a vote among all passengers. They won't crank up the AC just for you.
10. People are dumb. Nobody wants to waste time debating whether you already have a BP. It's quicker to just print a new one. You can throw it away.
11. Re: "We aren’t pilots flying a plane." Haven't you seen the Airplane! movie? You're one food poisoning away from becoming a pilot. They're just giving you a head start. Also, knowing the weather can be kind of beneficial for arranging onward travel and same day plans.
12. Many airports in Europe now have updated scanners which let you leave everything in. It's easy. As for TSA, how dare you question the wisdom of your country's supreme leader?!
13. Some people have transfered from another flight and they want to sleep. You have a phone, you can entertain yourself. Maybe watch the ice cream melt.
14. You've bought that bottle, right? Well there's your answer.
Also, some people shop to beat boredom, or sadness, or anxiety, or grief, or they have more money than they need. Duty Free proudly serves them all.
I hope this helps.
re 13 - also overhead light if there's such a huge necessity to read books at 7am.
Airplane Mode
My high level understanding :
This is an FCC ruling, not FAA (communications, not air safety).
Cell Phones send out a "can you hear me now" msg to determine which cells (towers) are in range. They communicate and determine which tower(s) you'll connect to. In a car, this works just fine as you can stay connect to the same tower for awhile before getting too far away and needing to...
Airplane Mode
My high level understanding :
This is an FCC ruling, not FAA (communications, not air safety).
Cell Phones send out a "can you hear me now" msg to determine which cells (towers) are in range. They communicate and determine which tower(s) you'll connect to. In a car, this works just fine as you can stay connect to the same tower for awhile before getting too far away and needing to reconnect. But in a plane, soon after connecting, you're already out of range so your phone has to ping again for towers. Multiply that by 100+ phones per plane x how planes are airborne and it can strain the cell network.
Boarding Passes
I'm the weirdo who prefers paper. In general, I love tech gadgets and using them to go paperless. But not for my BP. Going thru TSA ID check and boarding, the last thing I want is to have to handle my phone. The chances of dropping it are higher as I deal with carry-ons etc. No big deal if I drop my paper BP, potentially big deal if I drop my phone.
AA - I can just go to any kiosk. If I go to a counter (check a bag) they always ask.
AS - I have to get in line for a counter. Then be told I can just dl the app, then finally get my BP on the 2nd request.
I can't believe I just rated American higher than Alaska on something !
PDBs
I've never have had an FA get upset or snarky if I politely decline, so I don't get one if I don't want one. But I do like them. Water if there's a rush and/or I had to run to make my connection. Something more adult during late afternoon/evening and I have 5+ minutes to enjoy it. A simple thing that does seem to set the mood.
Napkins
There's this thing about airplanes called turbulence.
Glass on paper on plastic tray is less likely to slide around than glass on plastic.
How many times has a glass been brought out to me where a few drops went down the outside during the pour. Or sloshed over during an unexpected "bump".
Eating
I'm the weirdo who likes eating on the plane.
Yea, for International, the Flagship/Polaris/D1/etc food is better than on the plane. But I'm mostly domestic and the difference isn't that large. While at the airport or in the lounge, there's plenty to see (Yes, I'm an avgeek). In the plane, not so much. Eating inflight occupies some time. Oh, I'm also weirdo that I like to enjoy my meal, even if it isn't the best tasting stuff. Most people these days inhale their food. I do mess-up the service routine of some FAs.
My preferred beverage is red wine which certainly DOES leave a ring.
Wow lot of special needs people writing questions and comments. I weep for the future...
For me, the phrase "have a safe flight" is exactly because you have the least control during the airplane trip. If you're driving, you have more personal agency, while flying you're putting your trust in the FAA and the chain of maintainers and everyone else involved in orchestrating your trip.
1). Duvets - As Ben said, everyone has different preferences for how they sleep with a blanket. I personally am a huge fan of the European concept of a king bed consisting of two separate mattresses and bedding. If I want to cuddle with the other person, I can do that as well. But if the other person hogs the duvet, that is no longer a problem.
2). Premium cabins are all about choice. You...
1). Duvets - As Ben said, everyone has different preferences for how they sleep with a blanket. I personally am a huge fan of the European concept of a king bed consisting of two separate mattresses and bedding. If I want to cuddle with the other person, I can do that as well. But if the other person hogs the duvet, that is no longer a problem.
2). Premium cabins are all about choice. You are paying for comfort. Some people arrive early at the airport and have time to eat at an airport lounge. Some people may not have time at the airport. Depends on the person.
3). I like pre-departure drinks because they help me settle down in my seat after what can occasionally be the end to a rushed moment (sometimes I am running late for my flight).
4). Nutrition historically was ignored on airplanes because flying used to be a rare experience for many, so it was seen as a time to indulge and enjoy. I agree that there needs to be a healthier choice on many airlines for frequent travelers. Many food and beverage practices on airplanes come from that past. Also, every airline that has served me packaged ice cream has served it rock hard.
5). Waste - again, comes from the luxury indulgent aspect of flying from the past. Waste goes out the window. Many airlines have started to be more cognizant of this in recent years, but it still does exist as a legacy issue.
6). I agree with you, but I think if it was in the overhead bin, some passengers may not realize it is there (not all FAs tell passengers).
9). I think it's better to ask the FA if it is a reasonable/possible request. Just ask nicely. I've had luck with FAs changing the cabin temperature for me, even when I am in Economy.
11). Not everything caters to everyone. Some of us are avgeeks, love to fly, or love to hear about what route we are taking today. Flying is a rare experience for some, so this caters to that. I personally love it when pilots announce this information.
12). Pay attention to the type of machine that is scanning your belongings. You will notice which ones need your laptop/larger devices out of your bag (the older ones). The new ones don't need large electronics to be taken out. I personally am able to tell by looking at the scanner.
As for the little bowls being irregular, that just comes down to inconsistency/carelessness with TSA Agents. Not all of them are detail oriented, so they may not put them out/spread them out among all lanes. I'm sure it's due to a lack of standardization or a lack of following (or not caring about) this protocol.
13). I agree with you on the window shade thing, but I see why it's better to keep them closed on certain flights. If people need to sleep, the fair compromise is to close them, because it allows those who need to sleep to be able to do so. If you want to be awake, you can still do so. But if the shades are open, not everyone who wants to sleep can do so because of the bright sun shining in your eyes.
These are all good points.
I can see the ice cream being a service flow issue. The difference between soft and "ruined" is a matter of a few minutes. I'm sure a detail-oriented FA could time it right, but it sounds stressful. Better to take it out as you serve it and let the pax wait for it to melt.
As for the window shades, I think the logic could support the opposite argument...
These are all good points.
I can see the ice cream being a service flow issue. The difference between soft and "ruined" is a matter of a few minutes. I'm sure a detail-oriented FA could time it right, but it sounds stressful. Better to take it out as you serve it and let the pax wait for it to melt.
As for the window shades, I think the logic could support the opposite argument too: people who need to sleep can put on an eye mask...why make others feel like they're in a cave when it's daytime? To be slightly conspiratorial: a dark cabin lulls people to sleep and FAs would prefer that.
Time
Why tell me local time
I have a phone/watch
I love this. My phone is off; I reset my watch when I hear the announcement, mostly so I won't miss my connecting flight.
Willy, commented that login Julia had “Nailed it”.
One has to agree, “It” killed the topic with a single nail between the eyes. Julia and bulls manure are age old buddies it seems. I have the greatest admiration for anyone brave enough to share a room, never mind a bed or duvet with that commentator.
Keep up your gibberish Julia, more clicks for Ben, will eventually bring more flight reviews. More flight reviews will bring more opportunities for you to …..
It’s a symptom of TSA’s dysfunction that they make agents repeat the same instructions every 15 seconds all day long.
Make a well produced video that is easy to understand for ppl of all language backgrounds and put it on a monitor that is easy to see and hear.
Refillable toiletries are ridiculous and I appreciate the few hotels that stick to individual packagings - and I'm happy to give them more of my business.
Call button is to be used whenever you need something from the cabin crew. The US approach of "it's only for emergencies" is crazy. No, it's also for refill of my drink, information about my connection or any other even remotely normal request.
It is perfectly okay to keep...
Refillable toiletries are ridiculous and I appreciate the few hotels that stick to individual packagings - and I'm happy to give them more of my business.
Call button is to be used whenever you need something from the cabin crew. The US approach of "it's only for emergencies" is crazy. No, it's also for refill of my drink, information about my connection or any other even remotely normal request.
It is perfectly okay to keep window shades open at any time of the day. That's why the windows have been installed on the plane in the first place.
Oh and re BP reprint - What airline does Brendan usually fly? My experience is that 80% of the time they ask me if I want a reprint and 15% of the time they don't ask me and don't print it (I have to ask proactively). The remaining 5% are the rare cases when they print my BP automatically.
To all who are trashing Bendan:
At no time does he imply these issues are the top ones in his or anyone else's life.
Also, regarding not just this post, but most I've read: Can't we disagree without being disagreeable? Just about every post results in a snarky or downright mean personal attack. It's fine (thoughtful and mature) to disagree with someone. It's not fine (thoughtless and childish) to personally attack someone.
Thanks Brendan!
Let's go Brendan!
You are missing the point. It us not about Brendan per se, but a general attitude that arises in comments to most any article. I just happen to have commented on it here, but the comment applies to many other posts.
And, it applies to those who personally attacked you.
You’re right of course. Like my daughter likes to chide me after I chime in sarcastically: “Helpful or hurtful?”.
Duty free can be/is cheaper depending on what you buy and where you live. I get a 1L bottle of Aperol for roughly $18US at duty free in Europe. A 750ml bottle at home (TN) is $30US. If visiting Scandinavian countries, alcohol is much cheaper at duty free than in local shops due to the taxes.
champagne is cheaper in europe by about $15 for some brands, more for more expensive ones. it's a nice saving.
How does he sleep at night?
I thoroughly enjoyed Brendan's list and Ben's reply. Great 'sass,' too.
I didn't.
Who cares what Jessica and 'Kathy' think about, anything?
The article should be titled "The Musings of a Dingbat"
My pet peeve is you're on a late arriving flight and people are trying to make connections and the plane taxis to the gate and of course the marshal crew nowhere to be seen or no gate agent on the jet bridge. Maybe that's just an AA thing. Like there's is zero contingency planning.
It's been a number of years, but I arrived at LAX on a delayed flight. There was enough time to get to the gate in Bradley (this is after the connector opened, thankfully), but no extra time. AA sent someone to meet me, point out the need to not dally, and point the way to the tunnel entrance. I was in Y.
The responses about the bedding still miss the fact that you have to do *something* with the bedding for takeoff. What do people do with it?
The TSA screen variability is actually reasonable since there are mothing things they can screen than they have time per passenger to screen. Randomness in what set of things they screen means the potential violator can't say "Today they are not checking laptops, so I will put things in...
The responses about the bedding still miss the fact that you have to do *something* with the bedding for takeoff. What do people do with it?
The TSA screen variability is actually reasonable since there are mothing things they can screen than they have time per passenger to screen. Randomness in what set of things they screen means the potential violator can't say "Today they are not checking laptops, so I will put things in my laptop". What is *not* reasonable is TSA getting mad at passengers for not being prepared for that variation, since the whole utility of the variation is that it can't be prepared for.
On the subject of TSA screening, a complain I have is the expectation in the US, e.g., that you shuffle your partially filled bins along the table with one shoe off as other people pass through ahead of you. I quite like the Heathrow style with three stations and you just stay in the same spot feeding your bins in until you're done then you pass through yourself, though some people may worry about getting too far from their bins. The main idea is allowing faster people to pass around slower people.
Any everyone should remember that first-world problems are relevant to people living in the first world.
The TSA screening variability is actually a feature. Having security checks be somewhat unpredictable improves its effectiveness.
To boil it down
if you are not happy with too much food and drinks in C or up
fly economy.
4. Agree that at least in premium cabins, juice should be not from concentrate (I'm not asking for freshly squeezed)
I am always surprised that German hotels get this so wrong - they would not do the equivalent for beer.
5. Agree on food waste - I would be happy to fill in a list when booking saying what items I definitely don't want. Airlines could incentivise this with small amounts of miles - E.g. 10 miles for declining a yoghurt.
How would the gain from carrying lower weight compare to the gain from the cost of the item itself?
For a domestic first class situation, this info has to get all the way to the catering facility, and the *one* tray out of 5000 breakfasts they make that doesn’t have a yogurt for Albert has to make it to the right cart and the right plane.
Three real options:
1) Oops, it didn’t make it to the right plane, now they’re compensating Tommy Tantrum 100 miles because he didn’t get a yogurt and Albert...
For a domestic first class situation, this info has to get all the way to the catering facility, and the *one* tray out of 5000 breakfasts they make that doesn’t have a yogurt for Albert has to make it to the right cart and the right plane.
Three real options:
1) Oops, it didn’t make it to the right plane, now they’re compensating Tommy Tantrum 100 miles because he didn’t get a yogurt and Albert is annoyed his request wasn’t honored, but doesn’t say anything.
2) Albert misses the flight due to IRROPS, ends up with yogurt on the replacement flight anyway, and they compensate Anita Dannon who got his original seat 100 miles because she didn’t get a yogurt.
3) Everything goes fine.
Mass production food like this isn’t designed for this level of specification. It’s not worth it for a 20 cent yogurt.
For international business/first class where the items are stored in chilled carts and the FA’s are plating, unopened products are probably returned to stock. For other flights, if you decline before your tray is delivered there is a chance the crew will eat it.
14. Duty-Free: Does it help to regard it as a tax on the economically illiterate to reduce your airfare?
So sorry to hear about how miserable Brendan is.
7. There is also the problem that most hotels install refillable containers conveniently for shower users only, rather than bathtub users. Congratulations for AC Marriott Wroclaw for getting this right.
"And what's the deal with airline peanuts?"
What a waste of time this article was. Lucky, we want to hear your thoughts, not some random dude who doesn't seem to understand that different people have different tastes.
I fell asleep reading Brendan's comments.
I think he may want to accept the "nuts", his seem to be lacking!
Are you planning on writing any actual airline reviews or should we just expect more of these Huffington Post style lists?
@ Greg -- Of course I am! I've had a few hotel reviews published in the past week, I'm wrapping up the current trip report, and I'll soon start my reports from the review trips I took a couple of months back (which I already shared previews of).
Did you ever publish the reviews from the Abu Dhabi trip ? I still don't see the A321LR F review.
You know, you could consider articles like this to be a free extra. Not interested? Stop wasting your time reading and certainly don't waster your valuable time coming up with a sparky reply.
Are these serious complaints lol
The biggest "old man yelling at cloud" here is people who stumble into OMAAT and are Shocked!!!! and Appalled!!!! that we're discussing window shade etiquette.
I guess a bold red warning is required on each page: "Warning: First World Problems discussed."
If you have time to read OMAAT, and to comment in here how entitled we all are, you're taking valuable time away from volunteering at the food bank. How dare you?
Thanks BenD! Really appreciate the insightful and highly intelligent comment!! Keep it up!!!
10. Having a broken screen on my phone, I find it handy to have a physical boarding pass (let alone that not all airlines offer BPs compatible with Google or Apple wallet). But I appreciate that some passengers may not want it, and this could be offered on demand.
11. Interestingly, when I was flying once a year, I loved pilot comments and listened to it religiously. Now that I fly 2/3 times a week,...
10. Having a broken screen on my phone, I find it handy to have a physical boarding pass (let alone that not all airlines offer BPs compatible with Google or Apple wallet). But I appreciate that some passengers may not want it, and this could be offered on demand.
11. Interestingly, when I was flying once a year, I loved pilot comments and listened to it religiously. Now that I fly 2/3 times a week, I simply can't stand it, especially on non-English speaking airlines where you get to hear it twice!
Thanks Ben, interesting article. I do disagree with each of Brendan's perspectives.
My responses:
1. Separate duvets on a single bed
This is a longstanding cultural norm in much of Northern Europe (Germany, Scandinavia, etc.), designed precisely to prevent one partner from hogging the covers or creating cold spots. It ensures both sleepers maintain independent temperature control without disturbance. For couples sharing a bed, it often improves sleep quality rather than detracting from...
Thanks Ben, interesting article. I do disagree with each of Brendan's perspectives.
My responses:
1. Separate duvets on a single bed
This is a longstanding cultural norm in much of Northern Europe (Germany, Scandinavia, etc.), designed precisely to prevent one partner from hogging the covers or creating cold spots. It ensures both sleepers maintain independent temperature control without disturbance. For couples sharing a bed, it often improves sleep quality rather than detracting from intimacy. Dismissing it as illogical ignores that travel involves adapting to local customs, much like accepting different plug types or driving sides.
2. Eating strategy in premium cabins (lounge vs. in-flight meal)
Not all premium passengers arrive early enough or choose to eat substantially in the lounge. Many use the time for work, showers, or light snacks only. In-flight meals are a core part of the marketed premium experience, often superior in presentation and variety to lounge buffet food. Airlines offer "dine on demand" or express options on many long-haul routes precisely to address this; declining the full service or requesting it later is usually accomodated without issue on flagship products. The complaint assumes uniform passenger behavior that simply doesn't exist.
3. Pre-departure drinks
These are a symbolic welcome ritual signaling the start of premium service, not intended as a substantial beverage. Five minutes is ample for a quick sip of champagne or juice, and crew collect glasses promptly for takeoff safety compliance (loose items must be secured). Passengers who prefer water can request it at the seat anytime; many airlines already place bottled water there. Eliminating the ritual would remove a small but appreciated touch of hospitality.
4. Common meal practices (orange juice, nuts, calories, frozen ice cream)
Orange juice is a standard breakfast option worldwide, offering vitamin C and hydration hardly "flavored sugar water." Warm nuts are a classic premium cabin appetizer, providing quick energy and pairing well with drinks; passengers can simply decline them. Calorie awareness is valid, but airlines cater to diverse preferences, not dietary mandates. Ice cream is stored frozen for food safety; slight thawing during service is normal and intentional to reach scoopable consistency without melting entirely en route.
5. Food waste and minor annoyances (returning items, napkins under drinks)
Unwanted sealed items like yogurt can be declined upfront or left untouched crew routinely consolidate them for potential crew consumption or proper disposal. Returning mid-service is impractical due to cart logistics. Napkins under drinks (even plastic cups) are a universal service standard to catch condensation, prevent slips, and maintain perceived cleanliness. On low-cost carriers like Southwest, it's a low-effort way to elevate basic service without added cost.
6. Excess bedding on seats
Bedding is pre-placed so passengers can immediately convert seats to sleep mode on red-eyes or long-hauls without waiting for crew distribution post-takeoff. Overhead storage is limited and prioritized for bags; placing bulky items there would inconvenience boarding. Passengers uncomfortable with the stack can ask crew to stow it temporarily most will oblige.
7. Refillable hotel amenities
Major chains and brands use tamper-evident, locked dispensers with certified refills to maintain hygiene and authenticity. Isolated incidents of improper refilling damage the hotel's reputation more than the brand's. The environmental benefit (massive plastic reduction) far outweighs rare risks, and luxury brands increasingly partner on bespoke, refillable lines. Comparing it to counterfeit champagne is hyperbolic; it's more akin to fountain soda vs. canned.
8. Airplane mode requirement
While modern aircraft are shielded against consumer device interference, regulators (FAA, EASA) mandate airplane mode to eliminate any theoretical risk and standardize procedures globally. Countless forgotten devices don't cause issues, but policy errs on caution. It also encourages disconnection and reduces cabin Wi-Fi load. The "charade" persists because aviation safety prioritizes zero-risk precedents over anecdotal evidence.
9. Call button etiquette
In premium cabins, the call button exists exactly for non-urgent service requests like refills or temperature adjustments when crew aren't visible. Using it reasonably is encouraged, not frowned upon flight attendants are trained for both safety and service roles. The blurred line is intentional in paid premium products.
10. Reprinting boarding passes
Physical reprints at bag drop are often required for regulatory auditing, baggage tag reconciliation, and system limitations (not all airports fully integrate digital passes seamlessly). It takes seconds and ensures no discrepancies. Passengers preferring digital-only can use curbside or automated bag drop where availible.
11. Pilot commentary
Altitude, routing, and weather updates are partly tradition, partly informational for anxious flyers, and partly liability mitigation (demonstrating awareness). Many passengers do appreciate context, especially during delays or turbulence. Smartphones don't replace real-time captain insights (e.g., alternate routing decisions). Post-landing weather reports help those without data plans or quick airport access.
12. Inconsistent TSA procedures
Variations stem from airport-specific equipment, threat levels, staffing, and ongoing process testing. Laptops sometimes stay in bags with newer CT scanners; personal items in bins prevent conveyor jams. Standardization is improving with technology rollout, but flexibility allows adaptation to evolving security needs.
13. Window shade etiquette
Shades down on red-eyes maximizes sleep for the majority trying to adjust to long-haul schedules. Shades up for takeoff/landing is safety-mandated; crew announcements often request down during cruise for movie viewing and cabin rest. Individual preferences are secondary to collective comfort on shared flights passengers wanting light can choose aisle or request accommodation.
14. Duty-free shopping
Duty-free remains viable for alcohol, tobacco, perfume, and cosmetics in high-tax jurisdictions, often beating high-street prices significantly. It also serves transit passengers restricted to secure areas. While not a universal bargain, selective items offer genuine savings, and onboard/in-airport sales persist because demand and margins justify it.
These quirks largely exist for practical, regulatory, cultural, or experiential reasons that prioritize the majority or operational efficiency. Reframing them as inexplicable in 2026 overlooks how deeply considered most travel processes are, even the small ones.
Nailed it.
Very well stated and a perfect response! Bravo.
"Shades up for takeoff/landing is safety-mandated;" in Europe yes, but not in USA.
Do we need to wait for a USA incident where this causes lives to be lost before the FAA implements?
Spot on. This comment needs to be added to the main article.
South Korea and Taiwan have an explicit ban for single-use hotel toiletries. Also, from what I gather, the same ban had been implemented in most of the hotel establishments in CA, NY, and IL.
Separate duvets, which are clever imho, are also a thing in Austra and Switzerland. However, it's not necessarily comfy when a large bed is a combination of two single mattresses, albeit with one large fitted sheet on top...
International catering leftovers...
South Korea and Taiwan have an explicit ban for single-use hotel toiletries. Also, from what I gather, the same ban had been implemented in most of the hotel establishments in CA, NY, and IL.
Separate duvets, which are clever imho, are also a thing in Austra and Switzerland. However, it's not necessarily comfy when a large bed is a combination of two single mattresses, albeit with one large fitted sheet on top...
International catering leftovers are treated as a potential biohazard. Canada, Australia, NZ, and some other countries, forbid any airline food recycling.
Having separate duvets is a large plus. If one person turns around, the other does not feel it and can continue to sleep. One large duvet is a sure recipe for discussions on who took most of it, keeping it up or down or who moved more….
Duty free, just had a wonderful purchase… and yes it is for boasting, I always wonder if those 20k plus Whiskys are actually bought.
Airport security inconsistent and...
Having separate duvets is a large plus. If one person turns around, the other does not feel it and can continue to sleep. One large duvet is a sure recipe for discussions on who took most of it, keeping it up or down or who moved more….
Duty free, just had a wonderful purchase… and yes it is for boasting, I always wonder if those 20k plus Whiskys are actually bought.
Airport security inconsistent and a theatre.
Pilots announcements, well. you can get upset about many things if you want to do so.
Food on airplanes. Yeah too much if you are traveling in c or better and have time for the lounge but well… if your problem is to have too much food offered to you, consider yourself very very lucky.
Separate duvets are essential for my wife and I to get proper sleep.
Different people vary.
I too love having separate duvets. That makes for a much more comfortable sleeping experience.
Fair enough on the airplane mode, but everything else is absurd. If this guy is offended and upset by everything, and sees a flight attendant offering him orange juice as a personal attack, maybe he should just stay home.
I always use airplane mode because I obey instructions on an airplane. I have no desire to be connected to my carrier in flight anyway. Plus, I heard (is it true?) that your phone is continually search for a signal in such cases, resulting in higher battery drain (and ultimately shortening battery life).
The Holy Roman Empire is neither holy, nor Roman, nor an empire. Discuss...
Yikes. Brendan must be a fun guy.....
“old man yelling at cloud”
lmao tim which young person taught you this you're pushing 60 right??
Tim (like me) probably watched that Simpsons episode 23 years ago live, rather than see it years later on a meme for first time.
“Old man psycho screaming about Delta.”
What an impressive display of illegitimate first-world problems. Wonder if Brendan has a real job or any responsibilities in life, I am thinking more of family money or bs consulting.
If you want to read about third world problems, a great place to start is your public library, picking up a copy of “National Geographic” or “Third World Suffering Today.”
In the meantime, this is a travel blog.
Why are you so upset lol. I guess you see yourself in Brendan so the negative comments maybe a bit hard for you to take?
Window Shade: Yeah that ticks me off as well. I love looking out
Pilot commentary: For those crafts that don't have flight information, I would much prefer the pilot tells us any interesting landmass/places of interest we will be flying over. Last year, the captain gave us a heads up that we were going to pass over the Barringer Meteor Crater in Arizona. It was amazing viewing. Then people pulled the shades back down.
...Window Shade: Yeah that ticks me off as well. I love looking out
Pilot commentary: For those crafts that don't have flight information, I would much prefer the pilot tells us any interesting landmass/places of interest we will be flying over. Last year, the captain gave us a heads up that we were going to pass over the Barringer Meteor Crater in Arizona. It was amazing viewing. Then people pulled the shades back down.
On my flight into Miami yesterday, flew over the Dominican Republic, Turks and Caicos and the Bahamas. It would have been nice to know which was which.
It depends on the time of the flight. I was on an early morning cross country flight, you know where you wake at 3am. I just wanted a few hours to sleep but couldn't because the pilot basically narrated the entire journey.
David, have you tried shutting out the aircraft ‘annoyances’ with noise cancelling AirPods from Mr Apple? They work even better when playing Classic Calm streaming from Global Player.
60% of the world living in poverty, 45% of the world not having access to clean water, 25% of the world being homeless, and this irrelevant buffoon dares to make a complaint about his First Class pre-departure drink and insufficient time to drink it!? WTF??
Double duvets - think about the people freezing to death while livingi on the streets in freezing conditions.
This person is a complete moron who should, for once...
60% of the world living in poverty, 45% of the world not having access to clean water, 25% of the world being homeless, and this irrelevant buffoon dares to make a complaint about his First Class pre-departure drink and insufficient time to drink it!? WTF??
Double duvets - think about the people freezing to death while livingi on the streets in freezing conditions.
This person is a complete moron who should, for once in his life, try critical thinking. The height of entitlement is completely disgusting, this idiot sounds like a horrible, demonic "person".
Jesus Christ, you are so stupid. There was a point to this article and it wasn’t about problems in Third World countries. Is it ever possible for you to stay on topic and not just come across like a screaming shrew? Take a laxative and shut the fuck up already. Try to make a friend. It will be impossible, because your disposition is so ugly, and your attitude is so shitty, but at least try. It’ll give you something to do in between moaning about life’s injustices.
Relax, "Liddle Willy" William! I am simply stating that so many people in the world have it so tough, and find it ridiculous that this person comes in here spewing complaints about free alcohol in his free class seat and the fact that a pilot made an announcement!
You're the one with a shifty idiot you idiot!
@kathy then it is only fair that you are never, ever allowed to complain about anything, ever, because clearly people elsewhere have it far worse than you. I bet you are friendless, whiny little vag-turd, but I suspect you already know this and are filled with the self-loathing that characterizes your type
This is a blog about travel, primarily luxury travel. What do you expect? Just because one enjoys both the blog and luxury travel doesn't mean one doesn't care about the less fortunate.
Neither Ben nor Brendan implied that these issues approach the level of those you cite. However, they are issues travelers face and are relevant to this blog.
So, one cannot comment on anything in this world unless it deals with the most dire world problems? If you don't think these things are important, maybe stop reading?
So 'Kathy', why don't you tell us if you got Off your Arse today and did something meaningful for those non-firstworlders you seem to care inordinately about?
Nothing come to mind? Thought so.