Guys, I’m trying to help my dad log into his Lufthansa Miles & More account, and if this were any more complicated, they’d rename the frequent flyer program Allegris (or Bilt? Too soon?)…
I had an epiphany with my dad’s Miles & More account
As is presumably the case for many in the OMAAT community, I manage frequent flyer accounts for my entire family. Earlier this month, I came to an interesting realization.
I had written a post about my take on Lufthansa, addressing whether I’m a fanboy or hater. As I explained in the post, Lufthansa had a fond place in my heart in my childhood, given that my family is from Germany, my dad worked for a German company in New York, and he flew Lufthansa all the time.
After writing that post, I realized something — my dad had high tier elite status with Lufthansa Miles & More for many, many years (we’re talking about the 1980s and early to mid 1990s). Then I realized “hey, Lufthansa has since introduced lifetime Senator status, so I wonder if dad actually has that status, without realizing it.”
Miles & More only introduced lifetime elite status within the past several years, and my dad hasn’t really been actively engaged in Lufthansa’s loyalty program in nearly 30 years. But lifetime status is supposed to consider lifetime activity, and he did credit all of his flights to the program (as far as I know), and he did a ton of premium cabin transatlantic flying.
It sure would be nice if he had lifetime Senator status, since it would get him Star Alliance Gold status, and would get him access to SWISS first class awards (okay, I’m also looking out for myself here). 😉 Let me of course add that I have no clue how many lifetime qualifying points my dad actually has — he could’ve more than qualified for lifetime status, or we could be totally off.
So I figured “okay, let’s look into this.” My dad isn’t terribly high tech (to put it politely), and he had absolutely no clue what his Miles & More number is. So I set out to get that information, and figured a quick phone call would solve everything. Well, weeks later, let me share how that’s going…
How hard is it to recover a Miles & More number?
Let me start by acknowledging that I’m sure a lot of these complexities have to do with German consumer protection laws, or something. Anyway…
My dad and I called the Miles & More service center, thinking they’d be able to help us with getting his Miles & More number. They stated they could only provide his Miles & More number if he knew his five-digit PIN, which he no longer knows.
They said he’d have to submit his request through the Miles & More website, including uploading a copy of his ID, to prove his identity. Fair enough! We submitted the request on January 3, and finally heard back on January 21. Yay, right?
The email contained his 15-digit “service card number,” and the email encouraged him to log into his account with that and his five-digit PIN. There was also a link to reset the PIN, which we followed. However, after entering the account number, the message said “a technical error has occurred.” I tried a different browser, tried clearing cookies, etc., and no matter what I did, the same thing happened.
We phoned up the Miles & More service center, and their solution was that we needed to again submit a form on the Miles & More website, for the PIN to be reset, because there’s nothing they can do by phone.
So I suspect it will now be another roughly three weeks before we hear back, and then let’s see if the PIN reset actually works. Either way, I’ve gotta say, this has to be the most complicated and drawn out system I’ve ever seen for trying to recover frequent flyer account details.
Sorry, I realize this is maybe anti-climactic. But I’ve become oddly invested in this, and I’m checking his email account multiple times per day waiting for a response. So to finally get a response after roughly three weeks, to then only have to start the process all over again, is sort of frustrating.
I’m just curious to see how many qualifying points he has over the course of his lifetime. It could be not that many, or it could be more than enough for lifetime Senator. Or it could be that his activity just didn’t track correctly, due to how long ago it was? Funny enough, my dad has million miler status with Delta SkyMiles, despite not having flown the airline much at all in the past 30 or so years. He really only learned about this on a recent flight, when he messaged me the below.
He doesn’t even remember flying Delta a lot back in the day, which is why I’m sort of optimistic about his Lufthansa situation, since he flew the airline constantly back in the day.
Bottom line
I recently started wondering if my dad might have lifetime elite status with Lufthansa Miles & More, given how frequently he flew the airline back in the day, combined with the airline retroactively rolling out lifetime status. Since he didn’t have his Miles & More number anymore, the adventure over the past few weeks has been trying to recover that.
Unfortunately it looks like we’re (best case scenario) halfway through this process, so please cross your fingers for us, that there’s some meaningful number of qualifying lifetime points in his account. If anyone is interested, I’ll report back… or maybe y’all can just tell based on how quickly my dad and I take a SWISS first class flight. 😉
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