Last Minute Ticket Counters At Airports: How Do They Work?

I can’t be the only one who has ever wondered this… or maybe I am.

Frankfurt Airport’s last minute ticket counters

As much as Frankfurt Airport is a hot mess (minus the Lufthansa First Class Terminal, of course), I can’t help but have a soft spot for the check-in hall, and especially the traditional flip board flight status monitors. There is one thing I’ve noticed in the check-in hall a countless number of times over the years, and I’ve always been curious about it.

Frankfurt Airport Terminal 1 check-in hall

Between the check-in desks that belong to airlines, there are all kinds of counters for different companies claiming to sell last minute tickets for travel on all airlines. Interestingly they all have different branding, suggesting they each belong to a different company. I’d say the desks are occupied more often than not during busy periods, though I rarely actually see anyone approach the counters.

Last minute ticket desks at Frankfurt Airport
Last minute ticket desks at Frankfurt Airport
Last minute ticket desks at Frankfurt Airport

What purpose do last minute ticket counters serve?

I’d be fascinated to know who these last minute ticket counters are targeting, and what they’re actually offering:

  • Are these businesses targeting those who may have missed their flights, or just those looking for a last minute deal? I would think that most people looking for a last minute ticket would go online, rather than saying “let me go to that last minute ticket desk in the terminal”
  • Do these last minute ticket desks actually have deals better than what you can find online, or are they basically just offering you what’s publicly available online? I know airfare consolidators exist, but advertising that you can offer last minute tickets on all airlines suggests that the deal aspect of this might be limited
  • I could see the value in something like this in a market where in-person ticketing is still common, and where people pay for travel by cash, etc., but Germany isn’t really a market like that (especially in a bigger city like Frankfurt)
  • Are these companies just working on commissions, or do they charge fees for ticketing?
  • Why are there so many companies doing this, and how different are the offerings between them? Do people comparison shop between them?

I have to imagine that these businesses make some money, or else they wouldn’t be renting space at the airport and paying people to sit there. But I also feel like I must be missing something, because I can’t make sense of this.

OMAAT readers collectively know just about everything, so I’m hoping that’s the case here too. Please enlighten me.

Bottom line

Frankfurt Airport’s last minute ticket counters in the check-in hall have always piqued my curiosity. There seem to be several companies selling last minute tickets on all airlines. But in the age of electronic ticketing and online travel agencies, what point do these serve? Are these companies just travel agencies that can book you at the standard cost on any airline, and it’s meant for those who aren’t tech savvy, or is there more to it?

Anyone have any insights? Am I the only one who has been curious about these counters (please, even if you’re not a frequent commenter, I’d be so happy to hear that I’m not the only one who wonders about these kinds of things)?

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Adelham New Member

Hi are these approved flights on disappointing switching the surrounding on the same day and replaced with good campaign prices or can roast everywhere with high costs and stuff ?? I will also in a few months via Frankfurt is terminal 1 The right start point to get a bus and s-bahn ticket for 2 days? Does direct trains always go from the terminal and back to the airport free and stress -free what you can see in the starting point more help? best regards

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Anon Guest

I used to run a small profitable business just like this in the 90's & 2000's. We literally can pull seats out of nowhere, trust me. Although some flights run on overbooking there are such things as dup bookings, fictitious PNR's, TBA name changes all happening on high density routes at peak times. Sell or switch sell a few a day and you've gotten yourself a living!

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STEFFL Diamond

@Stefan pointed things out mostly right! . . . the counters you saw Ben, are usually owned and run by ex Turkish people, but most of the counters on the Level you've been to are OLD Ticket Counters from "former" Business Travel Agencies from the 70's-90's, way before E-tickets existed, so huge Companies had a representative at the Airport, if somebody booked a flight maybe the day of the departure but did not have the time to get into the city of Frankfurt or close by Wiesbaden or Aschaffenburg . . . . those Business Travel Agents had Counters at Terminal 1, for those passengers still needing to pick up there issued Paperticket for the flights booked, that's why those counters were originally opened, back then, but as Stefan pointed out, there purpose has changed now and usually is for Turkish people now, who had trouble with there original booking or even have bern bumped from a booked flights and have no cellphone or modern tech, but still try to fly home to family on the day they planned to fly, but unexpected things happened. Then, those counters sell tickets as they speak the language too at crazy prices to these mostly elderly and overwhelmed people and families, just to get where they want. But originally, those counters were for Business Travelers, still needing to collect there flight tickets (Paperticket area till early 2000's) and offered the Service, so the just minutes before the flight booked trip was ticketed while the client gets to the airport and the tickets then could be collected there, by the flying passenger. For Last Minute Vacation trips, which is still very common in Germany to book for same day departure (mostly to Holiday Destinations!) there is a ton of counters 1 level up in Terminal 1 at FRA. Called "Reisemarkt" all kinds of suppliers, that sell different packages and also flight only things, for sometimes amazing prizes! NOT for Ben! . . . 99% it's only Economy Flights. I myself once got a €99,- flight on SQ FRA-JFK-FRA, with set dates of course incl. all taxes, that was amazing, but also the only time i would ever put 1 foot on an SQ flight in my life. Absolutely TERRIBLE Crew, Service and so unprofessional from Check-in to Crew attitude and Service . . . I'll NEVER spend 1 cent on that airline again! https://atd-flugreisen.de/kontakt one example, but see the photo. That's why those counters downstairs on the departure level are there "originally". They're old, old, old . . . but as Stefan wrote already, taken over by 1 Turkish Travelagent "Gang" by now!

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D J C Guest

I haven’t used these but I have bought last minute tickets at airports before. Airline websites often stop ticket sales 4-12 hours ahead of the flight time, so if you want to catch a flight immediately you have to just show up and buy a ticket there. That said, I’ve always used a counter that more or less seemed to be staffed by airlines or closely affiliated folks, whereas this looks like a more bad news sales office. I guess I will try never to end up in this situation in FRA. The other offices have all been very reasonable, price wise.

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Chris Guest

I have been through that hall more times than I can count and I have also always wondered about those counters!

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