I had a pretty unlucky travel day on Sunday. I was scheduled to fly Delta from New York to Tampa, but my flight was canceled. So I refunded my ticket, and I instead booked American through Charlotte, but that flight ended up diverting, causing me to misconnect.
Anyway, there’s an interesting development regarding my Delta itinerary.
In this post:
Delta offers bonus miles for flight cancelation
When Delta canceled my flight on Sunday, the airline could only rebook me on a flight with a connection that would depart way later, causing me to get to Tampa about 12 hours late. That didn’t work for me, so I just refunded my ticket.
Ideally the US would have better consumer protections regarding airlines having to rebook you on other airlines in the event of irregular operations, but alas, that’s not the case.
I was expecting that I’d get nothing more than a ticket refund from Delta, but that’s not how things played out. I received a proactive email from Delta this morning, informing me that 10,000 SkyMiles will be deposited in my account:
Please allow us to apologize again for the disruption to your trip. Providing you with the best possible service and travel experience is important to us at Delta, and we fell short this time.
To help make this right, we are depositing 10,000 miles into each member of your travel party’s SkyMiles account, which should be posted within the next five business days.
Thank you for your continued support as a SkyMiles Member, and we look forward to welcoming you aboard again soon.
I value SkyMiles at ~1.1 cents each, so to me those 10,000 miles are worth around $110. I’m impressed by this proactive gesture, especially since I don’t even have status with Delta.
Even as an AAdvantage Executive Platinum member with American, I don’t remember the last time I was offered proactive compensation for a flight delay, even when the disruption was significant, and it was entirely within the carrier’s control.
Delta offers to reimburse for other expenses
Now, before anyone suspects that I only received the above compensation because of the blog post I wrote, I should mention that on Monday morning I received the following email from Delta (before I even published the post about irregular operations):
We are disappointed about the travel disruption you experienced the other day. Canceling a flight is always our last resort, and we sincerely apologize for the inconvenience to your travel plans. A variety of factors are impacting our operations – including challenges with air traffic control, weather in some areas of the Delta system and crew availability.
We will be issuing compensation as part of this effort via the email address or SkyMiles account we have on file within the next five business days. Also, we will reimburse you for eligible hotel, meal, or transportation expenses resulting from this flight disruption. After your trip is complete, please fill out the Feedback & Complaints form at delta.com/needhelp and attach any relevant receipts. Select “Submit General Feedback” and then select “File a Complaint” > “After your flight” > “Receiving other compensation”. Costs may be reimbursable under Section 12 of Delta’s Customer Commitment.
A couple of interesting things to note.
First of all, I find it interesting that Delta refers to this as “compensation.” Typically airlines go out of their way to state that they’re offering a gesture of goodwill rather than compensation. Usually the distinction is that an airline is accepting some level of wrongdoing when it’s offering compensation. I’m not a lawyer, so I’m not sure if this is actually significant, but I find it noteworthy.
Second of all, the email almost makes it sound like Delta would reimburse me for the fare difference for my American flight, given that the airline couldn’t make reasonable alternative accommodations. After all, the email states that “we will reimburse you for eligible hotel, meal, or transportation expenses resulting from this flight disruption.”
I did incur transportation expenses resulting from this flight disruption, in the form of a reasonably timed American flight. Meanwhile when you go to Delta’s customer commitment, it’s not as explicit, and there are just references to ground transportation:
Provide complimentary hotel accommodations at Delta-contracted facilities, based on availability, as well as complimentary ground transportation to and from the hotel, if you are inconvenienced overnight while away from your home or destination. If a Delta-contracted hotel accommodation is unavailable and you book your own accommodations while inconvenienced overnight away from your home or destination, Delta will reimburse reasonable costs for your hotel room and ground transportation to and from the hotel. If accommodations are unavailable, we will compensate you with a credit commensurate in value with the Delta-contracted hotel rate.
I appreciate how proactive Delta is in offering compensation in this case, but I’m guessing the airline won’t be reimbursing me for the fare difference for the American flight I rebooked on… or is it worth a try, based on the carrier’s email to me?
Bottom line
While I was frustrated by Delta’s last minute flight cancelation and lack of transparency about the reason for the cancelation, I am impressed by how proactively the airline has offered compensation. Even as a non-elite SkyMiles member, I was awarded 10K miles without asking. I don’t remember the last time American was this proactive, despite having much higher status with the airline.
Now if I could just have 43 more of my Delta flights cancel, I’ll have enough SkyMiles for a one-way business class ticket to New Zealand. 😉
What has your experience been with Delta being proactive during irregular operations?
The USA need to stop Delta and all other airlines from taking hard working people money. Delta causes my family to lose thousands of dollars and Delta staff have no respect for paying customers!
My husband and I had our flight canceled and rebooked for two days later on Delta and they will not compensate me for the nights we already paid for our hotel. It was a mechanical issue so it was entirely their fault. They gave us credits totalling less then half our loss. Oh, and it was our honeymoon.
We were almost asleep last night when my wife received an email from Delta cancelling our next day 8:10 am flight from Richmond, VA to New Orleans, LA (via Atlanta, GA) without any reason/explanation; Delta’s email only offered to reimburse for the cancelled flight ticket; the email indicated that there were no other Delta flights available to us that day (6/12/23) and provided no assistance.
While I was on a so-called 45 minute wait to...
We were almost asleep last night when my wife received an email from Delta cancelling our next day 8:10 am flight from Richmond, VA to New Orleans, LA (via Atlanta, GA) without any reason/explanation; Delta’s email only offered to reimburse for the cancelled flight ticket; the email indicated that there were no other Delta flights available to us that day (6/12/23) and provided no assistance.
While I was on a so-called 45 minute wait to talk to a Delta representative that lasted well over an hour, my wife checked other 6/12/23 Airline possibilities that included a 9pm+ Breeze flight that arrived in N.O. after 11pm at a cost of $261.00 each & an afternoon Southwest flight connecting through Atlanta at a cost of over $360.00 each.
At my suggestion (and not Delta’s), I asked the Delta representative to find a flight the next day (6/13/23) and we were booked on a mid-morning 10:50am flight connecting via Atlanta. When I asked regarding compensation for the extra motel night and extra car rental day, I was only offered $100.00 per person OR 10,000 miles each.
On our flight from our home outside N.O. to Richmond, VA last Thursday, my wife received a text at 5:02 am cancelling our 7:10 am flight due to unspecified maintenance issues. When I hurriedly called Delta, we managed to be booked on a 11:37 am flight in row 44 but without the comfort upgrade we had on the earlier flight. The purpose of the earlier flight was to get us to Richmond for our Godchild’s 5pm performance that we unfortunately missed as our connecting flight in row 38 did not arrive in Richmond in time; due to our travel difficulties we were offered late in the flight a drink or 1,000 miles and then both.
We are long-term Delta flyers and I am a silver medallion but our recent experience makes flying Delta a real crap shoot and one we may not want to continue to experience although we are unfortunately booked on a Delta flight to Montreal in early August.
@Ben, DL seemed to change their compensation philosophy right around the holiday melt down. Last summer as a Diamond they stranded me in MSP and did absolutely nothing. Twice so far this year they have proactively provided goodwill points when flights were delayed or cancelled. In both cases they offered to pay compensation. In both cases I submitted uber receipts (one because we arrived at 2am and my partner was long asleep and the other...
@Ben, DL seemed to change their compensation philosophy right around the holiday melt down. Last summer as a Diamond they stranded me in MSP and did absolutely nothing. Twice so far this year they have proactively provided goodwill points when flights were delayed or cancelled. In both cases they offered to pay compensation. In both cases I submitted uber receipts (one because we arrived at 2am and my partner was long asleep and the other because I went to a different airport much further away). In both cases they reimbursed my expenses and gave me an extra $100 in gift cards.
Sunday I received 1,500 service recovery miles for my SEA-MSP flight and I don't know why. I think it was because the IFE failed in flight. Or maybe it was no snack basket. No idea -- they just showed up with an apology.
They have clearly decided that being proactive will serve them well. I hope they continue because I'm really bad at initiating complaints.
We had the same experience today. Delta cancelled our flight very last minute and what’s frustrating is that we were not even notified. This disruption on our plan is completely frustrating. I plan on taking this to the higher management Allison Ausband (VP Customer Care )or Jason Hausner ( Customer Care director). My husband and I weren’t able to go to work due to this disruption. My son missed school. We had to rent an extra day for rental car.
Good morning Tina, did you find any luck with Delta’s customer service? A similar thing happened to my family and the process has been very frustrating.
You're lucky. A Delta chat agent randomly cancelled and refunded my ENTIRE TICKET without me asking for it (maybe retribution or incompetence).
I found out 2 days later when I got a "you've been refunded" email and had to spend hours on the phone to get it reinstated.
I wrote about it on FlyerTalk this week.
They should be compensating a lot more than 10K miles for their shenanigans and poor customer service. Definitely not the Delta I once knew as being the leader in reliability. They’ve lost their focus on quality and are trying to do too much with too little just hoping some of it will work out.
United gave us a Great Hotel $150 in food vouchers and $65 for transportation. I Love flying United
AA proactively credited me 20,000 miles when my flight was delayed by 12(ish) hours to the next day. Granted, EP and was the day before Thanksgiving, 2022. Only time it has ever happened to me.
We've been trying to get our son home on Delta. They've canceled his flights twice from HI or PDX now. Five hours on hold. Disconnected twice. Text finally responded. We told them he was having to fly home on a different airline with a family friend as Delta wasn't answering anything before he'd be stuck alone and we ran out of time. Offers full refund. Sweet. Had an issue so transferred the text to a...
We've been trying to get our son home on Delta. They've canceled his flights twice from HI or PDX now. Five hours on hold. Disconnected twice. Text finally responded. We told them he was having to fly home on a different airline with a family friend as Delta wasn't answering anything before he'd be stuck alone and we ran out of time. Offers full refund. Sweet. Had an issue so transferred the text to a support person and now it says 1059 minutes until the next rep can help. Yes. 16 hours. Meanwhile my 17 yr old is somewhere. Thanks Delta. I'm still on hold BTW.
My child was left abandoned on 03/31 and Delta sure did not do anything to help matters. In fact he went from being stranded in California to now being stuck in Denver. I’m just trying to get him to Atlanta their main hub
I had a Delta flight delayed last year that resulted in a missed connection. It took a little time, but Delta paid for my hotel stay and Uber to and from that hotel, as well as giving me bonus miles. I trust Delta more than any other major airline to make things right if a flight is delayed or cancelled.
If you look at Delta's award travel mileage requirements you will see that the 10,000 miles they gave you won't help you that much as the mileage required for many flights has increased SIGNIFICANTLY!
Hey delta is starting laxakl 28oct. See you there. The way i am, close mouths dont get fed so i would at least try to see if you can get the fare difference!! Controlables are aircraft, crew and sometimes other depending. Even weather can turn into crew or maintance. Its the delta difference that we go for so its worth a try!!! Also, doesnt hurt to have membership with alot of the good airlines, but...
Hey delta is starting laxakl 28oct. See you there. The way i am, close mouths dont get fed so i would at least try to see if you can get the fare difference!! Controlables are aircraft, crew and sometimes other depending. Even weather can turn into crew or maintance. Its the delta difference that we go for so its worth a try!!! Also, doesnt hurt to have membership with alot of the good airlines, but of course mainly build on one. I have dl ua b6 aa, just never know!!!
I just read that ALL Delta flights will not offer entertainment on flights going forward. The screens are being taken out. May offer internet by the end of 2024?
You made better than me and my fiancee. Christmas she had to stay 2 night's at the St Louis airport because Delta cancelled 3 itineraries. That being said they sent several emails about complimentary e-value points. And I am a member and the original ticket was purchased with my card. They would NOT refund anything. Said that she took the flight. There were 3 different itinerary flight's. She got nothing for being trapped at the...
You made better than me and my fiancee. Christmas she had to stay 2 night's at the St Louis airport because Delta cancelled 3 itineraries. That being said they sent several emails about complimentary e-value points. And I am a member and the original ticket was purchased with my card. They would NOT refund anything. Said that she took the flight. There were 3 different itinerary flight's. She got nothing for being trapped at the St Louis airport for 2 night's. Not to mention the charge for her checked baggage that was damaged. Overall -- Delta is NOT the company to fly with. They are NOT a company of costumer satisfaction or customer care.
Delta is great with compensation due to changes outside of the passenger's control. My flight was delayed due to maintenance issues. In the end, I was put on a new flight just a few hours later and not only did I still get to my destination with no extra money out of pocket, they even gave me $400 in gift cards for the inconvenience! Sometimes all you have to do is ask and be patient
I had a similar experience with delta September 2022. My return international flight was canceled (through no fault of delta) and they proactively called and refunded my ticket plus expenses. I decided to reuse the ticket few months later including an upgrade because there was no way I was using this on any other airline.
I have flown delta for many many years and intend to keep in flying delta for many many more....
I had a similar experience with delta September 2022. My return international flight was canceled (through no fault of delta) and they proactively called and refunded my ticket plus expenses. I decided to reuse the ticket few months later including an upgrade because there was no way I was using this on any other airline.
I have flown delta for many many years and intend to keep in flying delta for many many more. The service and customer service is exceptional and they are easily the best in the market in terms of everything comfort, affordability and class.
Diamond, Million miler with DL and had nonstop flight from JFK to PHX cancelled 4 hours b4 flight this past Tuesday. Was traveling with my wife. We were rerouted via ATL to PHX arriving at 11:00pm PT. My wife and I were not seated next to one another on either flight leg and had to ask people to switch seats in order to sit together. Asked gate agent to do it but was told she...
Diamond, Million miler with DL and had nonstop flight from JFK to PHX cancelled 4 hours b4 flight this past Tuesday. Was traveling with my wife. We were rerouted via ATL to PHX arriving at 11:00pm PT. My wife and I were not seated next to one another on either flight leg and had to ask people to switch seats in order to sit together. Asked gate agent to do it but was told she couldn't. Got 7.5K miles, not 10K on Wednesday morning. Not worth it. Keep ur 7.5K miles and seat my wife and I together.
Not the way to treat any traveling couple, let alone a Diamond, MM.
I had the same issue a few weeks ago. My flight was canceled, and I ended up being booked on a flight to a nearby airport so that I could still get to work on time.
I got the same offers. Delta did, in fact, refund me my cost for a rental car, as well as the additional parking fees I incurred until I could drove to the original airport to retrieve my car.
I had the same issue a few weeks ago. My flight was canceled, and I ended up being booked on a flight to a nearby airport so that I could still get to work on time.
I got the same offers. Delta did, in fact, refund me my cost for a rental car, as well as the additional parking fees I incurred until I could drove to the original airport to retrieve my car.
Total compensation of over $300.
I supplied the receipts and there was no issue with the reimbursement.
I also received the 10,000 skymiles to my account.
Very pleased with how things turned out.
Good morning Sarah, what steps did you take for reimbursement? I made a complaint and showed receipts yet got nowhere.
Thanks,
Many years ago JetBlue used to be just as proactive giving discount coupons for future flights.
What if you don't link your Delta Skymiles number to your reservation and rather use another Skyteam carrier?
Lisbon to DTW via Boston couple of weeks ago for two (DAL): 8 hours prior to departure, got an email saying Boston may experience severe weather or some and rescheduling is possible, etc. On phone w an agent - we noted both need to travel together; after an hour of wait/chat, he said reroute possible for revenue ticket (person #1). but not # 2 b/c award ticket, though both 'basic economy' and neither has status....
Lisbon to DTW via Boston couple of weeks ago for two (DAL): 8 hours prior to departure, got an email saying Boston may experience severe weather or some and rescheduling is possible, etc. On phone w an agent - we noted both need to travel together; after an hour of wait/chat, he said reroute possible for revenue ticket (person #1). but not # 2 b/c award ticket, though both 'basic economy' and neither has status. Seems like a bizaare or perhaps made-up rule, but after more calls and 3+ hrs, got the change done for both w no extra charges. For sure, agents are not always consistent and any two situations may not be comparable - whether cancelation, delay or reroute.
Same exact experience for cancelled flight to Toronto on Monday AM. 10K miles credited today as "goodwill".
They also said they'd credit the original MQD/MQM amounts after I called to ask since the replacement flight isn't going to provide as much
I got the same email in February when my return flight to BOS from San Antonio (connection in Detroit) was cancelled. I was automatically rebooked through Atlanta for later in the day, and got home only about two hours later than planned. I wasn't expecting anything based on the relatively small inconvenience, so I was very impressed when my wife, my daughter and I each received 10K miles just for getting to the airport later...
I got the same email in February when my return flight to BOS from San Antonio (connection in Detroit) was cancelled. I was automatically rebooked through Atlanta for later in the day, and got home only about two hours later than planned. I wasn't expecting anything based on the relatively small inconvenience, so I was very impressed when my wife, my daughter and I each received 10K miles just for getting to the airport later and switching in Atlanta instead of Detroit. Strengthened my loyalty.
I was flying GUA to ATL to MLB. I am 86 years old, handicapped, use airport wheelchairs. First flight delayed 2 hours. Arrived Atl at 10 PM. everything shut down. Wheelchair assist guy left me in front of Delta closed down gate. Atl to MLB flight rescheduled for 8 am next day. Luckily, I didn't check my walker as I normally do, so was able to get to a bathroom. Slept sitting up in airport....
I was flying GUA to ATL to MLB. I am 86 years old, handicapped, use airport wheelchairs. First flight delayed 2 hours. Arrived Atl at 10 PM. everything shut down. Wheelchair assist guy left me in front of Delta closed down gate. Atl to MLB flight rescheduled for 8 am next day. Luckily, I didn't check my walker as I normally do, so was able to get to a bathroom. Slept sitting up in airport. Morning flight to MLB delayed 2 hours. When I complained to Delta, I was given 10,000 miles and a supposed Visa gift card which turned out to be a phoney. I am a million-miler with Delta, Medallion member. This is how shabbily handicapped passengers are treated. I was given $30 meal voucher but all food services were closed 10 PM, so nothing to eat from 11 am in GUA until 6 am next day in ATL.
If you’re a million miler then you should already know that Delta does not have anything to do with the wheelchair operations in the airport
Still waiting on response with Delta but my story is similar to yours. Delta has big problems. And 10,000 miles is chump change to them.
Mrs. DLPTATL (DL Diamond) was booked on the first flight to DCA on Tuesday from ATL. Woke up at 3am to get ready and had a text saying her flight had been cancelled and she was re-booked on 12:30pm flight. She had cleared her upgrade a couple days ahead and was re-booked in 1st. There were earlier flights, but guessing they re-booked her on the first available with open 1st class seat. Just checked the...
Mrs. DLPTATL (DL Diamond) was booked on the first flight to DCA on Tuesday from ATL. Woke up at 3am to get ready and had a text saying her flight had been cancelled and she was re-booked on 12:30pm flight. She had cleared her upgrade a couple days ahead and was re-booked in 1st. There were earlier flights, but guessing they re-booked her on the first available with open 1st class seat. Just checked the account and no bonus miles for the inconvenience of arriving 5 hours later. The difference may be that Ben ended up cancelling his ticket after the flight cancellation and booking with another carrier. If it was noted in his record this might be what triggered the miles.
If you don't ask for compensation, they can't say yes. Absolutely ask.
FWIW, I also proactively received 10,000 miles from an AA flight that was delayed overnight last year due to weather. No status either.
File your complaint, submit receipts. You will be reimbursed.
Cancelled our flight without a notification. Not offered any compensation or reimbursement for hotel we booked for the early flight. Put on earlier flight with connection which delayed our arrival.
I don't understand. What if all the flights to your destination are cancelled? What if there are no available seats on other airlines? How does that fit into the consumer protection regulations everyone seems to want?
In Europe, the airline is required to get you there "at the earliest opportunity" and to cover hotel nights + food while you're waiting. It's not a complicated concept.
They call 'em SkyPesos for a reason.
They basically have zero value to the company, given the way they allocate "redemption" space.
And, keep in mind that DL led the way in the "we'll obfuscate even what the miles are worth", by ceasing the posting of standard redemption schedules.
Beyond that DL are masters of both manipulating their social media-- and there's no doubt they KNEW Ben was who Ben is, Blog Post...
They call 'em SkyPesos for a reason.
They basically have zero value to the company, given the way they allocate "redemption" space.
And, keep in mind that DL led the way in the "we'll obfuscate even what the miles are worth", by ceasing the posting of standard redemption schedules.
Beyond that DL are masters of both manipulating their social media-- and there's no doubt they KNEW Ben was who Ben is, Blog Post or Not. Ben was on a full ticket that let him cancel at will. The rest of us, flying on our own book, know that Non-Diamonds get a kick in the teeth and a chance to bed down for the night at ATL during Irregular Operations.
Show me on this doll where DL hurt you.
I can see the post now... "Update: No, Delta Won't Pay For Your Ticket On American" :)
Same happened to me. Got canceled and got two emails proactively. One was for a mileage points and the second one for a $75 voucher. That is an addition to a $15 meal coupon before the flight was canceled. Never would expect to have such thing happen on American Airlines even though Executive Platinum
The Difference being that, in my 10 years as Exp Platinum on AA (and top tier US Air prior), AA never once failed to get me top priority on the next flight.
With Delta? Non Diamonds get a chance to bed down for the night at ATL, like it's a refugee camp.
In both the infamous "Delta screws its own Power Supply, crashes systems and strands 100,000 people" incidents?? Even a WEEK LATER there...
The Difference being that, in my 10 years as Exp Platinum on AA (and top tier US Air prior), AA never once failed to get me top priority on the next flight.
With Delta? Non Diamonds get a chance to bed down for the night at ATL, like it's a refugee camp.
In both the infamous "Delta screws its own Power Supply, crashes systems and strands 100,000 people" incidents?? Even a WEEK LATER there were still families traveling on standard Coach and Coach Minus tickets STRANDED in Atlanta. Nobody is worse than DL in Irregular Operations.
A fancy blogger like Ben gets special treatment, but anybody traveling Basic Economy on DL on a bad day? Better be prepared to spend some time in a terrible city.
Or, buy their way out of Delta's mis-management with a ticket on another airline.
Ha! “Nobody” is worse than Delta at IRROPS? Tell that to Southwest customers over Christmas.
Did you ask them to rebook you on the AA flight before you purchased the separate ticket? Usually they will do it if they are showing availability with AA and if it gets you to your destination significantly faster than their own flights.
On Delta?
Remember, they were the first ones to tear up the Interline Agreements, because they "never cancel flights".
I had to cancel a flight that I paid for and never was reimbursed for the ticket cost with delta. Got nowhere with delta skymiles. Out 4 k for the tickets. Never again!
My flight was canceled Monday and they could not get me to my destination until the next day. I received no email and no compensation.
This is much more typical DL.
They know who Ben is. If you aren't a famous blogger? I'd count on a night on a dirty carpet at ATL.
No comp. Very little help on rebooking.
Your only option is to just buy a walk-up ticket to get yourself out of the DL induced jam
Delta is the BEST Legacy airline in the US -- period! Because the do the right thing by their customers.
Those 100,000 people Delta stranded (twice! A hat trick!) for up to a week in ATL, due to DL's own incompetence?
Yeah, they'll disagree with the Social Media Hired Poster for DL.
Nobody is worse in Irreg Ops than DL.
Lucky, what status do you have with Delta?
I am plat - and while they are pretty good at rebooking (even on different carrier) I do not think i was ever offered any proactive compensation
Your valuation of SkyMiles is way off. I'd put it closer to .001 than .011. Yes, i know once a while Delta fills up empty with cheap skyMiles redemptions but if you want to travel when or where you need to, it's simply ridiculous. And I'm not talking about international J - just domestic bread and butter routes
I seem to remember reading that you can use skypesos at a rate of 1 cent on Delta in lieu off cash. If that is (or is still) the case 1 cent would be their floor value.
Maybe for your home airport. I'm in a hub & there are plenty of transcons for 7k+ main cabin. You moaning on about DL miles having no value keeps people from collecting the miles or even looking for the redemptions is good for me, I suppose.
I had a Delta One flight cancelled while on the tarmac due to mechanical issues, KEF to JFK. I was rescheduled for a later Icelandair flight. It turned out to be a six hour delay in the end.
Days later, I sent a spoonful of honey email to Delta saying that while I was happy they got me home that same day, Icelandair Saga is nowhere near the comfort and standard of Delta One....
I had a Delta One flight cancelled while on the tarmac due to mechanical issues, KEF to JFK. I was rescheduled for a later Icelandair flight. It turned out to be a six hour delay in the end.
Days later, I sent a spoonful of honey email to Delta saying that while I was happy they got me home that same day, Icelandair Saga is nowhere near the comfort and standard of Delta One. I got a rather quick response, with a $350 refund, and a $350 voucher. I did not ask for anything.
In late Dec we were flying back from Dubai and had AA flights on our US portion.
They kept delaying us at DFW, then finally canceled it. They did give us food and hotel vouchers but I'll spare everyone the crap show that turned in to.
The next morning, delayed us again, then finally got us out an hour later.
Few days later EM popped up from AA apologizing for the delay and adding 10k...
In late Dec we were flying back from Dubai and had AA flights on our US portion.
They kept delaying us at DFW, then finally canceled it. They did give us food and hotel vouchers but I'll spare everyone the crap show that turned in to.
The next morning, delayed us again, then finally got us out an hour later.
Few days later EM popped up from AA apologizing for the delay and adding 10k miles to each account. We were shocked since we'd not asked for a thing.
Now 10k didn't start to compensate us for the crap we went thru but atleast it was an acknowledgement.
I believe that you should have been refunded your ticket price and given the 10000 points/miles or whatever. I would have been pissed. Looks like you took it well. Given this, I still prefer Delta & I’m not part of any Delta frequent flyer scheme.
Well, it's something I guess. But if this was the EU you would have received €600 rather than 10,000 worthless SkyPesos. We need to keep fighting for passenger rights in the US!
If it’s more than 3500km
My Delta flight from LGA to palm beach was canceled yesterday they offered me a $100 e credit or 10k points, I asked can you do better and they came back right away with $200 or 20k miles
Well they cancelled not one but TWO of my flights out of EWR on Tuesday. I'm a Diamond 2MM based in ATL and literally received nothing. I actually bought tickets on an earlier flight that wasn't offered as an 'alternative' flight after they cancelled one of my other flights.
As a Diamond 2MM (supposedly) you should have known to call and they will put you on any flight with seats…
Pfft.
NO, unless you have some sway, DL will do very little to help. Ben has sway. He's got a flag in their system. Mere mortals? No way.
In IROPS? DL is just the worst.
Dude!! We all know you don’t like DL stuck with AA, you’ll be happier and so will DL
Here's what I received as I non-DL member. I don't fly them often nor do I fly Skyteam. Was booked on DL LAX-RDU in First but received flight cancelled notice as I was about to leave for airport. I was 10 minutes from SNA so stopped there to rebook in person. Best they could give me was SNA-ATL-RDU arriving about 4-5hrs later than planned. I received an email a day or so later with a $100 flight credit...really not too bad for a DL nobody.
Seriously, refund your Delta ticket AND pay for your AA flight??? That's a bit much. If your AA flight was more maybe ask for the difference.
@ david -- Like I said, it's not something I expected and/or would have asked for. I'm just saying that this is how the email makes it sound, which I find strange.
@ Ben -- I am a Delta Platinum Medallion and have many times experienced your treatment with Delta. My typical trip between my homes in SYR and TPA I have had cancellations and/or delays. Of late a cancellation of my ATL-SYR segment as I am boarding in TPA @ 6am!! The alternatives presented in the Delta app were all for the next day! I immediately went back to the SkyClub and they booked me on...
@ Ben -- I am a Delta Platinum Medallion and have many times experienced your treatment with Delta. My typical trip between my homes in SYR and TPA I have had cancellations and/or delays. Of late a cancellation of my ATL-SYR segment as I am boarding in TPA @ 6am!! The alternatives presented in the Delta app were all for the next day! I immediately went back to the SkyClub and they booked me on a flight @ 3pm. That flight was subsequently also delayed because of a storm system crossing the eastern seaboard. After excessive time in the D gate SkyClub at ATL, I had a flight back to SYR. Received basically the same e-mail as you received and 10k skymiles for my inconvenience. Absolutely this is not the first, that is why I fly DL! I have had similar experiences with AA and received sharp stick in eye..!!
I would imagine that they might pay the fare difference. Say your last-minute ticket on AA was $500 and your refund from DL was $350, then perhaps they will compensate $150. Worth a try at least?
Please report back!