Combining Alaska Mileage Plan Accounts: My Experience

Combining Alaska Mileage Plan Accounts: My Experience

8
In the interest of full disclosure, OMAAT earns a referral bonus for anyone that’s approved through some of the below links. These are the best publicly available offers (terms apply) that we have found for each product or service. Opinions expressed here are the author's alone, not those of the bank, credit card issuer, airline, hotel chain, or product manufacturer/service provider, and have not been reviewed, approved or otherwise endorsed by any of these entities. Please check out our advertiser policy for further details about our partners, and thanks for your support!

Over the weekend I found myself in a situation where I had to combine two Alaska Mileage Plan accounts (both in my name), so I figured I’d report back with my experience, because I’m sure I’m not the only person who has ever had to deal with this.

Alaska credit card bonus posting to wrong account

Ford and I both recently picked up the Alaska Airlines Visa® Business card (review) for our respective businesses:

Anyway, Ford and I both got approved, activated the cards, and completed the spending requirement within the required timeframe. However, we had different experiences from there with the miles actually posting.

Miles posted correctly to one account

Ford’s first billing cycle closing date on the Alaska Airlines Visa Business Card was October 6, 2022. Sure enough, that’s exactly the date on which the Mileage Plan miles posted to his account — score!

While it can sometimes take longer for miles to post, this matches my past experience with Bank of America, which is that miles generally post on your statement close date where you complete spending.

Ford’s Alaska Mileage Plan account activity

Miles didn’t post correctly to the other account

I had actually completed the spending requirement on the Alaska Airlines Visa Business Card a billing cycle before Ford did, but didn’t think much of the miles not posting at the time. After all, sometimes it takes an extra billing cycle or two. However, when Ford’s miles had posted but mine hadn’t, I assumed something was going on.

I logged into my Bank of America account and confirmed that I had indeed completed the minimum spending requirement. I then decided to pull up my Bank of America statement for the card, and noticed something strange.

The statement listed my “Alaska Miles #,” and the number listed there wasn’t the Alaska Mileage Plan number I had provided at the time of my application.

Alaska Business Visa statement

It’s standard that you’ll just be assigned a new frequent flyer number if you don’t list one during the credit card application process. However, I found this odd, because I specifically remember putting the correct number down during the application process.

So at this point it was pretty clear to me that the miles had just been credited to a different Mileage Plan account (presumably in my name), but I didn’t have the log-in credentials for it.

How I merged my Alaska Mileage Plan accounts

Obviously I was hoping to merge my two Alaska Mileage Plan accounts, since you have a lot more flexibility when all your miles are in one account. I noticed this whole issue around 8:30AM Eastern on Sunday morning (5:30AM Pacific), so I decided to contact @AlaskaAir on Twitter.

Amazingly enough, within minutes I was helped by the lovely Alexis, who offered to help with merging my Mileage Plan accounts.

Alaska Airlines was helpful on Twitter

Alexis said it could take a few business days for the accounts to be merged. However, I just checked my account this afternoon (about 30 hours after making the request), and now I see all my miles and the companion fare in my “primary” Mileage Plan account.

My Alaska Mileage Plan account activity

For all the frustrating airline customer service interactions out there, this was one surprisingly painless.

Bottom line

For whatever reason, the miles from my new Alaska Airlines Visa Business Card posted to a new Mileage Plan account, even though I remember including my Mileage Plan number with the application. The good news is that this was super easy to resolve — Alaska Airlines was able to help on Twitter, and my accounts were merged within a day.

Hopefully this is useful to anyone else who ends up in the same situation, and/or wonders why their Alaska Airlines credit card welcome bonus hasn’t posted.

Has anyone else had to merge Alaska Mileage Plan accounts? If so, what was your experience like?

Conversations (8)
The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. CericRushmore Guest

    Same issue for me. Tried Twitter, but they said call.

  2. zagman1112 Member

    @Ben thank you for posting this! I've been wondering where my miles were for my Alaska Biz card. After reading this, I realized that they did the same thing to me and have been posting my miles to some different account. I am messaging Alaska right now.

  3. Nate nate Guest

    I recently merged two Aeroplan accounts and it was extremely easy.

    They have a form you fill out online and the accounts were combined within days.

  4. Christian Guest

    Same thing here. I called BOA and mentioned that they had somehow created a wrong account number for me. They said that they would rectify the situation but it's been a couple of weeks and nada so far. I may just take your approach and merge the accounts.

  5. Darren C Diamond

    This happened to me on both the business and personal cards.

  6. Paul S Guest

    Exact same thing has happened to me with every BofA Alaska Business card I've had. Personal cards have always been fine though.

    Alaska rep told me if was because some of the details (address name etc) didn't match perfectly, but I went back and double-checked them, and they did.

  7. Mike R Guest

    Happened to me last month. BofA's QC on this is pretty poor. Poor enough that Alaska is used to it.

  8. kels2003 Guest

    I noticed the EXACT the same thing that happened to me today, and I wasn't sure the next step to take, whether it was contacting BOA or Alaska. Thanks so much for the tip!

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Paul S Guest

Exact same thing has happened to me with every BofA Alaska Business card I've had. Personal cards have always been fine though. Alaska rep told me if was because some of the details (address name etc) didn't match perfectly, but I went back and double-checked them, and they did.

1
Mike R Guest

Happened to me last month. BofA's QC on this is pretty poor. Poor enough that Alaska is used to it.

1
kels2003 Guest

I noticed the EXACT the same thing that happened to me today, and I wasn't sure the next step to take, whether it was contacting BOA or Alaska. Thanks so much for the tip!

1
Meet Ben Schlappig, OMAAT Founder
4,788,713 Miles Traveled

27,627,500 Words Written

32,315 Posts Published

Keep Exploring OMAAT