I got downgraded on United!

By: Ben Schlappig

Published: January 17, 2010

24 comments

Imagine my disappointment. I got to the Portland Red Carpet Club this evening and was informed that I had been downgraded on my redeye from San Francisco to Washington Dulles. I had a confirmed first class seat on the flight, which was a domestic 767, the worst plane in the fleet. But first class is first class.

The agent printed out my new boarding pass as she profusely apologized for my downgrade. Imagine my surprise when I saw “UNITED BUSINESS” printed at the top of the boarding pass. As it turns out there’s a swap to a three cabin 767. So instead of an uncomfortable domestic first class seat I’ll get a good night of sleep in a flat bed tonight.

How much compensation do you think I should request for this heinous crime? 😉

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JOSH Guest

January 21, 2010, 12:29 am

My DEN/ORD tomorrow has been downgraded from the new 767 to 752, now back to high school chair. JOSH

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JOSH Guest

January 19, 2010, 7:44 pm

You can't judge on one wonderful flight and simply rated UA is the best. Most people do not understand the term of "excellent service" with 8 transcons just this month, overall I just had an ok to average service and nothing to brag about. I know we do love UA, i meant the SWU not the airlines, pardon me. JOSH

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Pat Guest

January 19, 2010, 6:47 pm

@UNITED PR. Take my word for it as a 1KMM. Fly regularly between the west coast and the Islands on any of these 2-class birds (as I do) and you will soon be saying the same. Maybe you need a little more time out of the office and more on flights (dare I say). I was on a 777 last month that had the leather seats and still had the horrible projector screen. I had to avert my eyes the whole time as I was in the bulkhead row and the permanently damaged screen with the out of focus picture was giving me a headache. I was dumbfounded that they did not convert the displays at the same time.

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andrewwm Guest

January 19, 2010, 4:24 pm

I want a trip report of the Portland visit! I think Portland is definitely up there in terms of being one of UA's best stations.

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UA1+Flyer Guest

January 19, 2010, 3:23 pm

Actually, I've been on several UA domestic flights, with domestic aircraft, where the F seats have been recovered in a navy-blue leather. Empower sockets were also working on these planes, and the in-flight service was outstanding. So I agree with UnitedPR that things are on the upswing at United just now.

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