Hyatt Eliminating Single-Use Toiletries Globally

Over the summer we saw both IHG and Marriott announce that they’re eliminating single-use toiletries from their hotels. Both companies plan to switch to reusable bottles by 2021.

I predicted other hotel groups would follow soon enough, and now Hyatt has made a similar announcement (and then some).

Hyatt has today announced a series of initiatives to reduce waste at Hyatts globally, which should be implemented as soon as possible, but no later than by June 2021. These changes include the following:

  • Transitioning to large-format bathroom amenities to replace traditional small bottles of shower gel, shampoo, conditioner and lotion
  • Increasing the number of water stations in key public spaces at hotels for guests who wish to refill reusable water bottles
  • Serving water in carafes or other containers for meetings and events; bottled water will be available by request

As Hyatt CEO Mark Hoplamazian describes the change:

“At Hyatt, our purpose – we care for people so they can be their best – guides all business decisions, including our global sustainability framework, which focuses on using resources responsibly and helping address today’s most pressing environmental issues. Plastic pollution is a global issue, and we hope our efforts will motivate guests, customers and, indeed, ourselves to think more critically about our use of plastic.”

In addition to these global efforts, Hyatt highlights that some hotels have already taken further steps towards sustainability, including:

  • In-house water bottling plants that reuse glass bottles and replace single-use bottles. Hotels with this solution currently include Alila Villas Koh Russey, Alila Manggis, Alila Ubud, Alila Villas Uluwatu, Alila Bangsar, Alila Jabal Akhdar, Hyatt Regency Addis Ababa, Hyatt Regency Delhi, Andaz Costa Rica Resort at Peninsula Papagayo and Park Hyatt Maldives Hadahaa.
  • Reusable bottles distributed to all guests at check-in at resorts such as Hyatt Regency Maui Resort and Spa, Andaz Maui at Wailea Resort, Grand Hyatt Kauai Resort & Spa, Hyatt Ziva Cancun, Miraval Arizona and Miraval Austin.
  • Filtered water spouts installed in all guest rooms at Park Hyatt Istanbul – Macka Palas to provide fresh drinking water.

Bottom Line

As I said when IHG and Marriott made these announcements, this is a change I’m fully in support of, and that’s something I’ve evolved on over time. We’re talking about millions of plastic bottles being wasted, and that just seems silly.

Do I like little toiletry bottles? Sure, who doesn’t? But I also think this is the right move.

Obviously there’s also some cost savings for hotels here, and I’m sure they don’t mind that. Regardless, it’s the right thing to do, in my opinion.

I like that Hyatt is taking this a step further and plans to install water stations throughout hotels, allowing guests to hydrate with reusable bottles.

What do you make of this move from Hyatt?

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Nick New Member

Do you think hotels will continue with this policy post COVID-19, it sure seems like a scary idea using refilled bottles for water or shampoos after this pandemic. What are your thoughts?

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Fio Guest

We recently had a lecture on recycling and the bottom line is this: plastic is not bad. I repeat plastic is not bad. In fact it’s inventor thought that was actually a better way to protect the environment - for instance glass is actually more difficult. Of course you have to treat them with respect, collect, etc. And it is not possible to travel with your own shampoo! Yes, I’d love to do this but there’s the 100 ml limitation when you fly. I often don’t want to fly with a checked in bag so will revert to mini toiletries anyway. So either get rid of this stupid no 100 ml rule or keep some decent options. Really not looking forward to spreading male bodily fluid over my body.

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Jeffrey J Suhr Guest

If I am washing my hands with a bar of soap after using the toilet, for example, that bar of soap can be discarded. If I use a pump of liquid soap, I have just contaminated that bottle or dispenser with any number of micro organisms for days, weeks, or months to come. Certainly, this can be said about any surfaces we get our grubby hands and other body parts on. Generally, our bodies have defences for these. I would prefer not to give something like Norwalk a chance since it is so hard to eradicate. Viruses, bacteria, mold, parasites: oh my!

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Phil Duncan Guest

I use Scandic Hotels when in Scandinavia or the Nordics and in my quite long memory of them they have never used anything but large dispensers for toiletries. They are top quality - Face Stockholm and while at first I was wary I've never figured out how the dispensers could be tampered with, you would need a decent tool kit to do it. The only thing that I don't like is the absence of bar soap for the shower, I'm not and won't become a shower gel user, I hate the stuff so now I tend to bring my own soap or just buy a bar however leaving a nice bar of soap would improve my perception of these dispensers and my one wish would be that everyone keeps bar soap.

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David Guest

Anyone have a suggestion for quality 1oz bottles that we can buy in bulk? Since these discussions have started going I've bought and carried my own, but the quality stuff only seems to come on bigger 3oz bottles, which take up too much space in my already small bag. I can get a pallet of small bottles but only cheap stuff. I'm looking to buy 200 bottles of small good stuff so I can just toss it every day.

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