Hyatt Eliminating Single-Use Toiletries Globally

Filed Under: Hotels, Hyatt

Over the summer we saw both IHG and Marriott announce that they’re eliminating single-use toiletries from their hotels. Both companies plan to switch to reusable bottles by 2021.

I predicted other hotel groups would follow soon enough, and now Hyatt has made a similar announcement (and then some).

Hyatt has today announced a series of initiatives to reduce waste at Hyatts globally, which should be implemented as soon as possible, but no later than by June 2021. These changes include the following:

  • Transitioning to large-format bathroom amenities to replace traditional small bottles of shower gel, shampoo, conditioner and lotion
  • Increasing the number of water stations in key public spaces at hotels for guests who wish to refill reusable water bottles
  • Serving water in carafes or other containers for meetings and events; bottled water will be available by request

As Hyatt CEO Mark Hoplamazian describes the change:

“At Hyatt, our purpose – we care for people so they can be their best – guides all business decisions, including our global sustainability framework, which focuses on using resources responsibly and helping address today’s most pressing environmental issues. Plastic pollution is a global issue, and we hope our efforts will motivate guests, customers and, indeed, ourselves to think more critically about our use of plastic.”

In addition to these global efforts, Hyatt highlights that some hotels have already taken further steps towards sustainability, including:

  • In-house water bottling plants that reuse glass bottles and replace single-use bottles. Hotels with this solution currently include Alila Villas Koh Russey, Alila Manggis, Alila Ubud, Alila Villas Uluwatu, Alila Bangsar, Alila Jabal Akhdar, Hyatt Regency Addis Ababa, Hyatt Regency Delhi, Andaz Costa Rica Resort at Peninsula Papagayo and Park Hyatt Maldives Hadahaa.
  • Reusable bottles distributed to all guests at check-in at resorts such as Hyatt Regency Maui Resort and Spa, Andaz Maui at Wailea Resort, Grand Hyatt Kauai Resort & Spa, Hyatt Ziva Cancun, Miraval Arizona and Miraval Austin.
  • Filtered water spouts installed in all guest rooms at Park Hyatt Istanbul – Macka Palas to provide fresh drinking water.

Bottom Line

As I said when IHG and Marriott made these announcements, this is a change I’m fully in support of, and that’s something I’ve evolved on over time. We’re talking about millions of plastic bottles being wasted, and that just seems silly.

Do I like little toiletry bottles? Sure, who doesn’t? But I also think this is the right move.

Obviously there’s also some cost savings for hotels here, and I’m sure they don’t mind that. Regardless, it’s the right thing to do, in my opinion.

I like that Hyatt is taking this a step further and plans to install water stations throughout hotels, allowing guests to hydrate with reusable bottles.

What do you make of this move from Hyatt?

  1. Cost cutting disguised as woke virtue signaling. Nothing more. Science says dispensers are unsanitary.

  2. So gross. So incredibly gross. While I typically travel with my own toiletries I’d often rely on the hotel’s small shampoo bottle. Guess I’ll drag that along on trips now too.

    Did I mention how gross this is?

  3. I completely support this and other moves to reduce waste. The Chicago Athletic Association hotel (Unbound) is already using water carafes to provide water to diamonds. While I am not the biggest fan of the hotel itself, I like this approach.

    I don’t understand the whole “gross” and “unsanitary” issue. You are already sleeping on hotel beds and use their bathrooms. Not sure how a shampoo dispenser makes it any worse.

  4. @vitaliU – at least there’s a chance that the bathroom is cleaned and the bed sheets are changed. Feel free to pry one of those off the wall of the shower and take a look at what will rarely be changed.

  5. I wish more hotels would install drinking water filters like those in elements Kuala Lumpur. Even more convenient than calling someone to bring up some wasteful water bottles.

  6. are we absolutely sure that no one else can open those dispenser and put ‘unknown’ fluid in there?

    I love Le Labo at PH… I guess I can bring some empty bottles and clean those out 🙂 but only after I see how dispensers are designed and secured.

  7. I think this is a good idea but there is a right way to do it. Just refilling some container with soap isn’t the right way due to sanitation issues. If they had refillable, self contained, containers that they cleaned after each guest (or just replaced each day and cleaned the used ones) I would be happy.

    There really isn’t any hotel toiletries I enjoy enough to lug around.

  8. Why is everybody so concerned about other putting ‘unknown’ fluid in these dispensers?
    That is already possible nowadays with the single-used ones as only very few (luxury brands) have a seal. It is very difficult to check if someone put stuff in!

  9. “are we absolutely sure that no one else can open those dispenser and put ‘unknown’ fluid in there? ”

    Are you absoulutely sure that no one else can open the single-serve bottles that sit on the sink ad en masse on the housekeeping cart and can’t put ‘unknown’ fluid in them?

    No, you can’t. There is no protection whatsoever that someone doesn’t do to a single-serve dispenser exactly what you’re claiming can be done to bulk dispensers. None!

    So why are you in seizures over bulk dispensers when the same “danger” has existed up until now with single serve?

  10. @Thomas, additionally, anyone could put whatever they want inside your shampoo at CVS or Target. Then youre stuck with tainted shampoo you didnt know about for months.

  11. I give it until about day 2 after these changes go into effect until we see some news story about someone finding piss or semen in their shampoo.

    Why can’t the hotels just collect, wash and refill the current bottles vs disposing of them?

  12. @miafll, hotels are filthy places, I don’t argue with that. I just don’t get this fixation on toiletries and some mysterious fluids people will be putting in them. as others stated above, the same fluids can be put in single use containers. hell, they can even be injected into your plastic bottles or cans. who knows what can be done to coffee cups and glasses in your room?

    if you want to live in a sterile environment, don’t use hotels or public bathrooms, saunas, restaurants or even public transport for that matter

  13. I really don’t want to take this topic way off course, nor admit to something that I am not the proudest of, but I have on more than one occasion had sex with a hotel employee in a guest room, one that was vacant but ready for the next guest, and afterwards the hotel staffer smooths out the comforter (that we just had sex on) so it looks like the bed was just made, and then we leave the room. So anyone thinking that your bed at some hotel is somehow magically sanitary needs to think again.

  14. I think it’s great, and hope more get onboard, too.

    As far as people tampering with the large bottles…don’t we have that possibility in every other situation? In shopping malls, movie theaters, sports arenas, parks, airports, rest stops, onboard planes, trains, at restaurants…pretty much everywhere you go.

    Yes, there are lots of pranksters out there…but unless you never venture out of your house, you will never Be 100% safe from anything, and sharing soap and shampoo and lotion at a hotel is not any worse than doing so at any of the hundreds of other venues we all visit daily.

  15. “Cost cutting disguised as woke virtue signaling. Nothing more. Science says dispensers are unsanitary.”

    ^^ This.

  16. @DW how many times have you been in a “ shopping malls, movie theaters, sports arenas, parks, airports, rest stops, onboard planes, trains, at restaurants” alone and naked?

  17. I applaud their efforts, but in most cases, I’ll still bring my own toiletries anyway. Most of the shampoos and soaps are highly scented, which my allergies and sensitive skin can’t tolerate.

    Also, @anon….ewwww.

  18. Oh good, now I can check into a hotel and if the room was previously occupied by teenagers who think it would be “funny” to urinate in the shampoo or someone more evil put something hazardous in the shampoo I could get sick, but at least the woke crowd would be happy. What was wrong with recycling all the little bottles?

  19. @alan @robert @tjp74 @ryan @miafll
    I’m still flabbergasted by this fear – and this is coming from someone who generally worries about things. Have you ever been to equinox? Or barrys boot camp? Equinox has kiehl’s and barry’s has oribe in non-single use bottles. Bring your own toiletries but let’s not use this fear as a reason to not make any effort to cease making the oceans our dumpsters.

  20. I paid $1K a night and still can’t take a few bottles of toiletries home as souvenirs? Some brands always used mini glass bottles, like Aesop (in PH Tokyo, Seoul and sometimes Melbourne)

  21. @DW is right. There’s no way to 100% prevent against the “gross” factor — and that’s true whether hotels have reusable bottles or individual use ones. I just had this happen to me with an individual use bottle at an upscale hotel in September. A nasty long black hair came squirting out when I went to use the shampoo. Both my travel companion and I have short hair, so we knew it wasn’t ours.

    Our solution has been to bring our own toiletries with us from now on. We just fill them at home. Very easy solution. I encourage the “ewww” crowd to do the same.

  22. I bring back my unused soap and shampoo bottles and donate to a local woman’s shelter. So, I’ll miss that.
    What scares me is seeing a glass glass instead of plastic in the room, how are those cleaned ?

  23. As a Globalist for the past few years I totally support this………and I’ll probably start traveling with my shampoo and conditioner in my own reusable container which is something I should have already been doing………..

  24. Honestly, this is a great move and I’m totally loving the people who are freaking out about “wokeness” or someone making love to my shampoo bottle before I use it.

  25. Most likely, the bar soap WILL go away. They’ll have liquid soap dispensers at the sinks and body wash dispensers in the showers.

    Personally, I am very much in favor of this. Within just a couple of generations, we have turned this planet into one gigantic garbage dump. At this point, every little bit helps and this will help.

    And I don’t understand what everyone is getting so up-in-arms over. I’ve been to hotels in the London Heathrow and they have the dispensers and I’ve never heard about complaints there. Why do so many of you think these dispensers will be tampered with on a regular basis? That’s one of the problems with the world: not enough decency and trust…

  26. Most plastic in the oceans are from third world countries. This does nothing to fix that Problem but the sheep love it and the hotel saves money

  27. I come to a hotel around 9pm and have no inclination to look for a water fountain or any other facilities besides my room. In regards to waste: halve the container size, don’t restock if a person stays another night. I DO NOT WANT TO TOUCH SOAP/SHAMPOO if somebody else touched. Otherwise, it’s not a hotel, it’s a public washroom. It will become a differentiating point – to stay at the Hyatt or not. For those of us who travel for business heavily – Hyatt will lose business, leisure travel – ask women if they or their kids will touch somebody else’s soap. BAD IDEA for a hotel chain such as Hyatt.

  28. Why can’t Hyatt simply start recycling plastic? They should take a look at their current policies, if they’re simply throwing them in the trash that’s not good enough.

    They could change their policy to recycle, but like the other hotel chains they would rather save money. This is nothing more than a cost saving dressed up as a green policy.

  29. “Obviously there’s also some cost savings for hotels here, and I’m sure they don’t mind that.” – Yea let’s not kid ourselves. The ONLY reason hotels are doing this is because they can save money. To think otherwise is just naive. There is a sanitary way to do this however its pretty likely hotels will cut corners and it will be rather disgusting.

  30. I deal with a fairly large population of homeless folks in Southern CAlifornia, and small containers of soap, shampoo, and toothpaste are really prized. When you have to carry everything you own with you, lugging around full size bottles of shampoo, soap, etc is impractical.

    I don’t like communal bottles of toiletries – I really hope they don’t go to communal toothpaste.

  31. If it’s for the good of the environment, then I support it.
    There are too much plastic waste in the ocean.

    However, not much attention is given on Japan’s plan on dumping radioactive waste water from Fukushima into the ocean to save on clean up cost.

  32. So incredibly gross. The truly sad thing this is all in the name of profits cloaked as feel-good environmentalism.

  33. There are right ways and wrong ways to do this. I’ve been at some luxury hotels that have ceramic re-usable bottles for toiletries that look nice and can easily be checked/refilled every day by housekeeping. These are also easier to keep clean.

    On the other hand if they are just going to start bolting plastic bottles to the wall like a public gym and never bother to check them/clean/replace them it quickly becomes frustrating and gross.

    Overall it’s a positive change but the implementation If it will a very good indicator of hotel management skills – hope Park Hyatt and Grand Hyatt properties at least get it right…

  34. I think it’s absolutely the right this to do, single use plastic (and to all that are saying collect and re-use it’s totally impractical and impossible) is the bane of our oceans and is getting worse.

    If you don’t like it then go find another multinational chain of hotels to say at. …… what’s that?? You can’t because they are all doing it- how strange??


    if you are that afraid of germs then I’m afraid hotels really aren’t for you. I’d stay in your perfectly sterile home instead.

    Well done Hyatt and all the other chains who have implemented this.

  35. Good move. And one hopes that we’ve seen the last of June Jacobs forever: the only thing worse than a gift of a small bottle of June Jacobs? …a large one. God-awful crap: some blend of cucumber and acid.

  36. What about the use of corn-based plastic? Keep the mini toiletries while helping the environment. Mother Nature is important, so I am all for being environmentally friendly, but cost cutting measure were probably more on the minds of those hotel executives.

    BA: we’re all for protecting the environment, but we are committed to fuel tankering.

  37. Disgusting. It is unsanitary. At hotels that do this already, I request a brand new bottles. The staff has a stack because many clients request them.

  38. Only when everybody pees or poops inside the dispenser, the hotel might reverse this idiotic costdown policy.

  39. I honestly don’t see how anyone here can be complaining about the hygiene factor when you willingly sleep on a mattress used by – quite literally – HUNDREDs of other people. Who knows what fluids have seeped into it. And the only thing separating your fragile little bodies from it is a layer of marginal quality cotton (and often cotton/poly blend). Your heads rest on a pillow that’s never been cleaned and likely soaked up several ounces of sweat and/or drool from the previous night’s occupant. The towels have wiped the backsides of dozens of others, probably cleaned up a sick kid’s mess, too. Who knows how many lips the coffee mugs or glasses have touched. But you’re worried that SOAP is coming out of a refillable and locked container. I don’t get it. If you’re that concerned about hygiene should you really be flying on airplanes, touching stair rails, or staying in hotels? Go online, buy a few TSA-approved containers for shampoo, body wash, lotion, fill ’em up with your stuff at home, and pack them. It’s not that hard. A quick Google search shows about 208,000 Hyatt rooms globally. Assuming 80% annual occupancy, this move could save about 61mm bottles ANNUALLY. At that’s assuming a single bottle for shampoo. Throw in body wash, condition, and lotion and it’s potentially a quarter billion mini bottles a year. That savings is absolutely worth it. The big hotel chains have reached critical mass with this initiate – and it’s about time. I don’t see them backtracking on this.

  40. This is great. Now I can bring my own empty bottles and fill them in on these big bad boy bottles. What a BS!!!!

  41. It seems there is a better solution. For instance, I have seen individual toiletries (even liquids!) packaged in single-use PAPER containers where you just rip off the top. Running to plastic bottles mounted on the wall seems like the extreme step. And I can already imagine the number of times these will simply be empty, etc., because housekeeping was in a hurry and didn’t check them.

  42. Most annoying thing with the move to the “refillable” dispensers? The fact that when they get clogged you can’t do much to unclog them as a guest. Wonderful “upgrade”

  43. Nope, this has NOTHING to do with environmental reasons and 100% with profit. If this was truly for environmental reasons, the hotels would stop selling Fiji water and similar products shipped from all over the world when there are decent local alternatives. Likewise, I’ve been to a few Marriott properties which did the wall-mount soap dispensers…and had Fiji water bottles for sale on the dresser, along with double-wrapped plastic cups. For reference, the same hotel used to have some nice stemless wine glasses (real glass).

  44. Again, I agree with your views. Although I don’t like reducing the plastic I get, it is something we all must do. I now carry a refillable aluminum water bottle and use no-waste water refill stations. I was against this until my kids nagging about how environmentally wasteful plastic throw-away was I gave in. Now I am getting used to it and its not that bad.

    I like the idea of using ceramic containers or some form of built in container that is locked into the wall or able to make them tamper resistant.

  45. So now what we will have is more people flying with bottles, and thus burning fuel to bring those items, not to mention being forced to check bags and pay for those… This will have an effect of being bad for the environment as people can no longer count on items that were part of a hotel room being such. I have 0 interest of getting up in the middle of the night to refill a water bottle on every 3rd floor (Andaz Maui) and also paying for such bottle as part of the resort fee… AND not taking the bottle home, since I have 100 of them. So now MORE plastic or glass has been wasted due to this change. Unfortunately this is one of those things that SOUNDS good to the person who doesn’t look at it deeply… But it ends up being horrible.

  46. I don’t care either way about hotel toiletries, but I’m impressed by the passions expressed by hygiene freaks obsessed by the possibility of human contamination.

    Presumably, because it’s clearly so vitally important to them, they never, ever eat in a restaurant, or buy processed food of any sort?

    Many years ago, as a student, I got a summer job in Europe’s largest frozen food factory. I was on a frozen veg production line, which produced frozen food for a huge number of very upscale supermarkets. The machines sealing the individual bags left too much air in them, meaning the required number of bags wouldn’t fit in each box; so one of the staff was at the end of the line with a metal skewer, putting a couple of punctures in each bag and pressing the air out. On one of the many occasions we were standing around while a technician loaded new bags into the machine, I looked across to see the skewer-woman using the skewer to clean out her fingernails.

    At that point I realised “hygiene” is often more an abstract concept than an everyday reality.

  47. I think, all the items around your ‘clean world’ is full of staphylococcus aureus, pseudomonae, klebsiella, and other thousands of Gram + and -… What do you think you are going to get? The ebola???
    By the way, isn’t it much more dangerous the measles virus that is transmitted thru the air and NOTHING can be done?
    I recommend you Naomi Campbell wipe policy of public seats ha ha, so paranoic

  48. Anyone have a suggestion for quality 1oz bottles that we can buy in bulk? Since these discussions have started going I’ve bought and carried my own, but the quality stuff only seems to come on bigger 3oz bottles, which take up too much space in my already small bag.
    I can get a pallet of small bottles but only cheap stuff. I’m looking to buy 200 bottles of small good stuff so I can just toss it every day.

  49. I use Scandic Hotels when in Scandinavia or the Nordics and in my quite long memory of them they have never used anything but large dispensers for toiletries. They are top quality – Face Stockholm and while at first I was wary I’ve never figured out how the dispensers could be tampered with, you would need a decent tool kit to do it.

    The only thing that I don’t like is the absence of bar soap for the shower, I’m not and won’t become a shower gel user, I hate the stuff so now I tend to bring my own soap or just buy a bar however leaving a nice bar of soap would improve my perception of these dispensers and my one wish would be that everyone keeps bar soap.

  50. If I am washing my hands with a bar of soap after using the toilet, for example, that bar of soap can be discarded. If I use a pump of liquid soap, I have just contaminated that bottle or dispenser with any number of micro organisms for days, weeks, or months to come. Certainly, this can be said about any surfaces we get our grubby hands and other body parts on. Generally, our bodies have defences for these. I would prefer not to give something like Norwalk a chance since it is so hard to eradicate.
    Viruses, bacteria, mold, parasites: oh my!

  51. We recently had a lecture on recycling and the bottom line is this: plastic is not bad. I repeat plastic is not bad. In fact it’s inventor thought that was actually a better way to protect the environment – for instance glass is actually more difficult. Of course you have to treat them with respect, collect, etc. And it is not possible to travel with your own shampoo! Yes, I’d love to do this but there’s the 100 ml limitation when you fly. I often don’t want to fly with a checked in bag so will revert to mini toiletries anyway. So either get rid of this stupid no 100 ml rule or keep some decent options. Really not looking forward to spreading male bodily fluid over my body.

  52. Do you think hotels will continue with this policy post COVID-19, it sure seems like a scary idea using refilled bottles for water or shampoos after this pandemic. What are your thoughts?

Leave a Reply

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Your email address will not be published. Required fields are marked *