Hotel lost and found meets the Twilight Zone

Cue the Twilight Zone music:

So I checked out of the W Retreat & Spa Bali a couple of nights ago, and got the following email from the hotel about a day after check-out:

Dear Mr. Ben,

We Thank you very much for choosing W Retreat & Spa Bali during your recent Bali Holiday.

Trust that you have had a safe and enjoyable safe trip back home.

Our Style Team has worked to clean up the room you stayed in after your departure on July 30, 2012 at # 430

And we found some items were left in the room. They are :

  • 1 pcs bag pack , “ The North Face “, black color.

Please, advise us of how would you like us to expedite those items. Or if you would like to us to store the item in our Lost and Found storage for you to collect when you return to stay with us again, please advise us.

Do not hesitate to reach out to us should there be anything else we can do.

All the best,
reyza
STYLE COORDINATOR/ W RETREAT & SPA BALI – SEMINYAK

Okay, seems normal enough, right (aside from the hilarity of the employee’s job title)?

But here’s the catch — I did have a North Face backpack, except I didn’t leave it at the hotel. It’s with me in Germany, 7,000 miles away, actually:

So it’s not like they just sent the email to the wrong room, since I did have that backpack.

Can anyone come up with any sort of a plausible explanation? Or have we just crossed over into the Twilight Zone?

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Robert Guest

Oh - and if that is a legitimate title, I want to get a job with that company just to see what I get. Robert Director of customer companionship

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Robert Guest

You really did cross through some dimensional worm hole and now the streams are crossed. You should ask them to check inside the bag to verify you passport and ID are in it to confirm this. :)

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Kate Guest

No idea what could have happened but this is against policy for every housekeeping department I've ever worked in. You never contact the guest to say that they left something because you don't know who else is answering the phone or checking the email and the guest might not want anyone to know where they were. I wonder if they do this for everyone... I'd claim the bag, ask them to mail it! Bonus bag!

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Bob Guest

I don't have anything to say, but I have the same backpack! I think its the best laptop backpack ever: -All black -Looks good, unlike most of the professional targus bags you see -Has water bottle holders -Is north face, so finally cool.

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eric Guest

Ha! They go you to mention their hotel again on your blog!

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