A few days ago I wrote about the ridiculous situation that unfolded at Garuda Indonesia. A popular Indonesian vlogger posted a review of a Garuda Indonesia business class flight from Sydney to Bali.
The flight had some minor issues, which he pointed out, like them running out of alcohol, and also them not having printed menus. So he posted his review, but the response from the airline was a little nuts:
- They banned people from “documenting activities on the plane”
- A Garuda Indonesia spokesperson expressed disbelief as to how the passenger was presented with a non-printed menu, almost making it seem like this was some conspiracy theory
- The vlogger was allegedly summoned by the police over the incident, related to defamation of Garuda Indonesia
To say that their response was an overkill would be an extreme understatement. They should have either said nothing or just apologized.
Well, I guess this shouldn’t come as a surprise given the backlash the airline has received, as they’ve now come to their senses. First of all, Rius had some sort of a ceremonial handshake with the CEO of Garuda Indonesia.
- The airline has backtracked on their new policy against “documenting” Garuda Indonesia flights
- The police summons has also been withdrawn; this was allegedly issued by Garuda Indonesia Labor Union, and not management as such, and it was issued because the situation had “caused negative perception among people in regards to Garuda Indonesia’s services as the country’s national flag carrier”
I’m happy that Garuda Indonesia came to their senses. The craziest part in all of this is that shortly after Garuda Indonesia shot themselves in the foot, Lion Air followed their lead and also banned people from “documenting” flights for “security reasons.” Will they backtrack now as well?